Crashing
App keeps crashing every time I try to login. Please fix this
not showing info
the apps is not loading my policy information, it has bee like this for a couple of months
Needs improvement
I downloaded this app hoping it would make it easier to pay for my insurance, especially since the local office near me closes whenever they feel like it. Unfortunately, I couldn’t even make my payment through the app — and my bill was due in just a few days. I had to go through another source just to get it paid.
I really wanted to give this app the benefit of the doubt, but honestly, what’s the point of having it if it’s not functional or user-friendly? Not everyone has the time to go in person or access a desktop computer just to make a simple payment. This should be easier.
I really wanted to give this app the benefit of the doubt, but honestly, what’s the point of having it if it’s not functional or user-friendly? Not everyone has the time to go in person or access a desktop computer just to make a simple payment. This should be easier.
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Fun and Easy
This app works great! It is fun, quick and easy to use
User Friendly but Useless
Interface is user- friendly when it works, but it rarely works. It takes so long to load, and once the glitches triggered a double payment. Thankful for good customer service and an issued refund, but so inconvenient and inconsistent.
Horrible app
Constantly closing unexpectedly. Unable to view any documents (including insurance card) on it. Terrible.
Raul
Do not work at all you better delete de app and do it new again the don’t have support on the app so you all don’t waste your time do not even down load it
App is useless.
Unable to make payments thru the app. I’m always getting an error message to call customer service. Once I call to make a payment Pronto charges another $35 to make a payment thru the phone.
Terrible
I use this insurance because it’s what I can afford but this app is useless. You can’t renew or make a payment on it. Only thing it’s good for is looking up your policy number. That’s it.
Even the e signature doesn’t register on the app. What’s the point of it? Oh that’s right, so they can make more off of you in office or over the phone because they charge at least $20+ to do so. BUT YET THE APP DOESNT WORK FOR PAYMENTS. Not cool pronto. Fix your app. 🤬
Even the e signature doesn’t register on the app. What’s the point of it? Oh that’s right, so they can make more off of you in office or over the phone because they charge at least $20+ to do so. BUT YET THE APP DOESNT WORK FOR PAYMENTS. Not cool pronto. Fix your app. 🤬
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Useless
What’s the point of the app if you can’t do literally nothing, you want to manage policy it never loads or closes the app, you can’t make payments, update whatever NOTHING is just useless
can’t pay bill
fix your app you can’t click anything without it crashing
Do better
App is useless don’t even bother downloading it
App is totally useless, waste of time
This app used to work just fine. But now it is useless. Can’t make a payment or do anything. I’ve tried un installing it and reinstalling but it doesn’t help. Don’t waste your time with this app. I’m going to switch insurance companies
Ughhh
Doesn’t let me access my account I need to renew my policy
App doesn’t work
I can’t even log in to my account you can only make a payment thru the phone or in person
Horrible and useless!
You can't make payments.
DO NOT GET IT
Does not work
Very slow
Keeps signing me out when trying to buy insurance plan. And why does the app go straight into my profile but if I want a new policy, it take me out and keep me in a loop of signing in and choosing a policy without letting me purchase one. I need to stay as a guest if I want to make a purchase. Please fix these issues
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It’s a no from me.
I’m gonna be completely honest. This app is horrible. I just created it & from the beginning it’s a head ache. To create the account, you put in your policy number…. I put it in about 5 times before it found my policy. I then go in to try to update AP, see when my premium is due, get any sort of info. IF IT DOES allow me to open a tab w/I completely closing out there’s no information in it, it shows policy number & a few docs. No way to make payment in the payment tab, no way to set notification preference in notifications tab. Not even a due date for my upcoming payment…. This was a waste of my time 🥲😅
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Cant insurance on time
The reason I’m unable to call is because I work 12 hour shifts and I hoped this app would allow me to pay. This app doesn’t work and neither does the stupid website. I just got this insurance and it’s frustrating when I’m not able to pay through the phone without calling. Since the app wasn’t working, I finally got the website to work and they also charge service fees through the website! Crazy this insurance is horrible just like takes the app that never loads, it’s all bad.
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