Bugs bugs bugs!! No support response
Most recent version of HailTrace is so buggy that every time you open it, you have to reload the maps and for some reason, Support doesn’t seem to be aware of this or able to fix it, but it cost us so much time in the field. Pretty much the most critical aspect of the entire app that fails to work consistently even after a reinstall. Using the latest iPhone 17 Pro.
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Login process is too complicated
Login process is too complicated and ask to share my PII data such as phone number
Horrible Update
Your newest update is awful. It’s laggy, won’t load, crashes. How do you do an update for improvements to the app and in the process make it work. We pay for a national plan, this needs fixed ASAP. We have been loyal customers for years.
Perfect for what it does
The app is great and is a huge help in the insurance world. Aaron T. from tech support was very helpful when I had a question about my account!
Exceptional customer service
Spoke with Rachel today solved my issues, amazed it was even after business hours, no delay in getting ahold of someone on the phone, customer experience 10/10







