Not even 1 star!
This application is an example of a credit union attempting to improve yet verifies it utter decline.Not only does it ignores accommodating legacy technology, they eliminate the ability of being able to deposit checks via the website!
Whoever designed this site has absolutely no clue of usability testing and the credit union approved this ????!!!! It tells me loud and clear that either they do not care about members or they are incompetent.
I have repeatedly suggested revising the application since it was released some moths ago with just the standard customer service apologies but with complete inaction.
Whoever designed this site has absolutely no clue of usability testing and the credit union approved this ????!!!! It tells me loud and clear that either they do not care about members or they are incompetent.
I have repeatedly suggested revising the application since it was released some moths ago with just the standard customer service apologies but with complete inaction.
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Performance Login Slow
Nice design but I have an issue every time I open this app, the login page takes over 10 seconds to complete before I can fill in the authentication. Better to use HFCU on the website than this until this issue is fixed. Thanks
Great enhancements
The redesign is a real upgrade. Cleaner layout, intuitive navigation, and a modern look that makes transactions feel effortless. Much better than before.
JillianD.21
I don’t like this app I like the old app
Great Improvements
Definitely a more user friendly application, though there was nothing wrong with the previous format but this new one has better accessibility features.
Broken interface
New interface is great but you broke interface to third party apps like LifeLock
Great but needs one thing
New app is beautiful and works great. But can we please color code the transaction amounts from withdraw (red) and incoming amounts(green)?? Its very hard to see the little dash when an amount is withdrawn.
Mostly 👍🏻
Mostly 👍🏻 but lost my custom labels for different accounts.
Do not like update
I hate the update. I have my two daughter’s accounts linked to my account. Before I had their accounts grouped below mine. Now their checking and savings accounts are mixed in the middle of mine. Even though I changed the colors for each of our accounts, it is still confusing.
App updates are great
I’m super happy with the UX of the updated app. It’s much easier to use and more intuitive than the last one. I have not yet figured out how to reorder my accounts within the app; with the update it changed the order I had. Before I could hold on one and drag it up and down. It’s minor but it would be good to be able to move them. I assumed I would be able to in the area where i can chance the color associated with each one, but I wasn’t able to. Other than that, so far it’s been a good experience
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New app-super poor features
The original mobile app was replaced in 3/26. It was supposed to be an upgrade , but so many of the management features were removed or replaced with hard coded options that I find the app pretty useless at this point.
There has been a huge emphasis on Wealth counseling and this app seems to reflect this shift away from just banking. Perhaps they were trying to make a 1-stop mobile app for all yours financial accounts (HFCU and other ‘external’ accounts) and possibly in a rush to get it out sacrificed usability and financial management. In any case, when it comes to managing my finances, I want an app focuses on what I am using the CU for. I’ll rely on the other financial services I use to do the same. I don’t want a central service doing it all, and certainly not HFCU if this app is an indicator of how well they understand my needs and the importance of satisfying them.
There has been a huge emphasis on Wealth counseling and this app seems to reflect this shift away from just banking. Perhaps they were trying to make a 1-stop mobile app for all yours financial accounts (HFCU and other ‘external’ accounts) and possibly in a rush to get it out sacrificed usability and financial management. In any case, when it comes to managing my finances, I want an app focuses on what I am using the CU for. I’ll rely on the other financial services I use to do the same. I don’t want a central service doing it all, and certainly not HFCU if this app is an indicator of how well they understand my needs and the importance of satisfying them.
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Hanscom
The change is Very nice, but it will take a while to learn everything
Platform switch
This is horrible- switch platform - new one does not recognize mobile or pc- have been waiting to speak to someone for 45 minutes to get access to my account
No Update notification!
On Tuesday much to my surprise I couldn’t log into the app. Both my husband and I tried. It said wrong username/PW…they weren’t wrong. Then we were prompted to create a new password. Still couldn’t log into. Checked my
phone for an update…no, no update. Finally at the end of the day I uninstalled the app and then and only then it reinstalled the updated app. Do better Hanscom! That was so ridiculous and irritating!
phone for an update…no, no update. Finally at the end of the day I uninstalled the app and then and only then it reinstalled the updated app. Do better Hanscom! That was so ridiculous and irritating!
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New website
Trying to login from mobile app is not working. i’ve changed my password twice and still not able to log in from app
Dashboard issue
After just a couple of views the Dashboard will not display at all… just blank. I keep having to delete the app and reinstall to use.
Bring back full bill pay
This upgrade is a downgrade for bill pay UI.
Mobile Check Deposit does not work
Every time I try to deposit a check on mobile app it shuts down.
Please fix!!!!
Please fix!!!!
Cannot reset password
App says browser is insecure. How?! This is THEIR APP!
Terrible mobile banking bank
This app is terrible. Mobil banking with HFCU is terrible. Their customer service is terrible. Don’t do it! The whole system is not friendly if you are hoping for a smooth mobil banking option.
