I hate this app
I literally have no access to my account. It won’t read my face and even after I change my password, it STILL doesn’t let me into my account. I can’t check how much money I have in my account. This is ridiculous.
Annoyed
This app is horrible. Why even switch from the old one i had no problems with that one like i do this. every time i try to login i have to answer security questions. sometimes it doesn’t even let me login because “can’t login using face id please enter password” “can’t use password try again later”
Awful
I have my Face ID enabled on this app. Once in a while when I try to log in, it says “Unable to log in with Face ID.” So then I go to put in my password and it tells me there was an error signing in. Why can this app never work?! I have already reset my password twice so that I can just log in and look at my account.. This app needs to be fixed.
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Awful
I have had accounts with Happy State Bank for several years now, starting prior to their sellout. I can say this app “upgrade” is just another example of their horrendous customer service. The app is barely different from the previous one, offering next to zero functionality or services, and only caused an inconvenience for me to switch to. Thank goodness I hardly have to use my accounts with them anymore. Please bank literally anywhere else.
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Pretty Bad
It’s a gamble opening the app on if it works or not and it’s such a hassle trying to call to get it fixed. But when it works it’s fine nothing revolutionary so I’m not sure why we got a new app.
Impressively useless
For an app owned by a bank…super weak. Can’t get logged in a fair amount of the time. Updated it to see if I could log in…still can’t. Updates seem to have no customer facing impact. Can’t Zelle. Hard to get all your accounts added to see at one time. Even if you go to the bank to get something tweaked, it won’t go through til the next business day, if it does then even. No real usability.
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Security questions
I have to do security questions all the time and sometimes they’ll be right and still say they’re wrong and lock me out I’ve confirmed with a representative they are correct
Trash app
This bank app is worthless there’s never staff at the bank I’m switching to Amarillo national FO HS
Stupidest app ever
Literally bs every time I log in it asks for all my security questions and like a bunch of other stuff. The old app was way better this one is so stupid
Please fix your mobile deposit camera
The new app has quite a few issues, a big one with the UI is mobile deposits snap into this awkward vertical hold while boxing you into a horizontal picture.
Essentially you have to navigate the camera in the opposite directions your intuition tells you to just to take a picture of a check. And at the end of the day the check is less tangible on the backend for the person processing the payments. Bad all around, this should be a reputable bank with a smooth functioning app.
Considering switching banks for this alone since we live in a digital age.
Essentially you have to navigate the camera in the opposite directions your intuition tells you to just to take a picture of a check. And at the end of the day the check is less tangible on the backend for the person processing the payments. Bad all around, this should be a reputable bank with a smooth functioning app.
Considering switching banks for this alone since we live in a digital age.
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Terrible
I’m going to have to start keeping a ledger like it’s 1995 because this app cannot keep up with my transactions and balance according to the day of my life when the previous app worked just fine. Things post then aren’t there. Don’t know what some transactions are for. It just makes no sense. Terrible terrible.
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Terrible
Never in my life have I had such an annoying app sign in to deal with. Half the time it doesn’t work the other half of the time it’s making me answer my security questions over and over… when I do finally log into the app, it immediately logged me back in and out like 20 times before I can even see anything on my account. Then sometimes they will randomly decide to do a system update which means you can’t see your account or anything about it unless you go to an ATM and check it. Once the update is done the app still doesn’t work right
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No good
It’s surprising when this app actually works.
Old app worked better
Takes days for debits to show up and the description is impossible to decipher. Mobile deposit doesn’t work and camera tries to take vertical shots of check. We had to jump through hoops for this new app and it’s garbage
Transfer Money Issues
I like constantly checking my banking app. The biggest problem right now is transferring money to another account. I choose the account I want it taken from to which account I want it in, enter the amount. It then asks me to approve the transfer and when I do, it loads, says approved, hit okay and then my accounts still look the same with no money changes added or subtracted from accounts. I’ve even went as far as to wait 24hrs to see if it’s transferred but just not on the system yet and nope still no changes to the accounts the next day. The only reason I have the app is because of my busy work schedule that I don’t have time to go to the bank in person to do transfers.
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Horrible
Switch banks if you can, the app doesn’t work half the time.
New app sucks
The new updated app does not allow for mobile deposits in any sort of easy manner. The camera orientation changes constantly, so you can’t take a good image, and it glitches on allowing mobile deposits with giving error codes. This is a horrible update!
Terrible
Why make a new app that works much worse?
Terrible
This app doesn’t have any new features that the old one didn’t. But it is insanely buggy and just a bad experience to use.
Horrible App
I’ve used the old app and this one is supposed to be a “Improvement” but it’s not it is the most annoying app out there anytime I need to check my balance or anything like that it makes it very difficult such as if I have Face ID enabled why do I still get security questions the next thing is that this app doesn’t work half the time anytime I need to check my balances it says “A unexpected error has occurred come back later” and it’s really annoying… it’s not like I have a older phone I have a new phone and it’s still being this way. Whoever made the decision to move apps needs to be fired as well as the people that developed this app because it’s not user friendly as all and it’s very hard to use… that’s coming from someone who works in IT as well.
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