Update
Response from developer
Thank you for the review, and we're sorry for the experience you had. The update you asked for is here: version 2.0 is a complete rebuild rather than a patch — guided setup, remote start with live cabin temperature, session timer, chromotherapy, household sharing, and a notification when the sauna is ready. app@healthmatesauna.com if anything doesn't work as you'd expect.
Doesn’t work
Response from developer
Thank you for the review, and we're sorry for the frustration this caused you. The app has since been completely rebuilt. Version 2.0 has new sign-in — email, Google or Apple — and a guided setup that connects your sauna to your Wi-Fi step by step. If you're open to trying it, updating to the latest version is the place to start, and app@healthmatesauna.com will reach us directly if you need a hand.
Not working
Response from developer
Thank you for taking the time to write, and we're sorry setup didn't get you through. Version 2.0 is a complete rebuild, and setup works differently now: the app finds your sauna over Bluetooth and walks you through connecting it to your Wi-Fi. We'd be glad if you gave the new version a try — app@healthmatesauna.com if anything gets in your way.
Incredibly frustrating
Response from developer
Thank you for the review, and we're sorry for the experience you had waiting on the sauna. The app has been rebuilt from the ground up. Version 2.0 keeps your chosen session time through the whole warm-up and sends you a notification the moment the cabin is ready, so you don't have to watch it. Worth updating if you're willing — and app@healthmatesauna.com reaches us directly.
Doesn’t Work 😞
Response from developer
Thank you for the feedback, and we're sorry this kept you from preheating remotely. Version 2.0 is a complete rebuild with new sign-in and guided setup — the app finds your sauna over Bluetooth and connects it to your Wi-Fi. Once it's online you can start it from anywhere and watch the temperature climb. Please do try the update, and app@healthmatesauna.com if you need us.
Doesn’t work
Response from developer
Thank you for the review, and we're sorry the app didn't find your sauna. A completely rebuilt version is now available. Version 2.0 has new guided setup over Bluetooth, and once your sauna is on Wi-Fi you can change temperature, timer, cabin light and chromotherapy from the one screen, from anywhere. We'd be glad if you tried it — app@healthmatesauna.com if you need a hand.
Doesn’t work at all
Response from developer
Thank you for the review, and we're sorry for the experience. A completely rebuilt version is now available. Version 2.0 has new sign-in — email, Google or Apple — and a guided setup that connects your sauna to your Wi-Fi step by step. If you're open to reinstalling, app@healthmatesauna.com will reach us directly if anything gets in your way.
Frustrating.
Response from developer
Thank you for the review, and we're sorry for the experience — and for the worry it caused. The app has since been completely rebuilt, and it's available now. Version 2.0 replaces that screen with guided setup: it finds your sauna over Bluetooth and walks you through connecting it to your Wi-Fi, so there's no list to choose from. If you'd like to give it another try, app@healthmatesauna.com reaches us directly.
App does not work
Response from developer
Thank you for the review, and we're sorry for the experience. The app has since been completely rebuilt. Version 2.0 brings guided setup, remote start with live cabin temperature, and a notification when your sauna is ready. If you're willing to give it another look, we'd genuinely like to know how it goes — app@healthmatesauna.com.
Doesn’t work
The app doesn’t work. Please fix asap
Response from developer
Thank you for the detail in your review, and we're sorry for the trouble — and for how long it took to get back to you. The app has been completely rebuilt. Version 2.0 has new sign-in and a guided setup that finds your sauna over Bluetooth and connects it to your Wi-Fi. We hope you'll try the update. app@healthmatesauna.com will reach us directly.
Update
App just doesn’t work!
Response from developer
Thank you for the review, and we're sorry for the experience. The app has been completely rebuilt for current iOS. Version 2.0 finds your sauna over Bluetooth, connects it to your Wi-Fi, and lets you start it from anywhere with live cabin temperature. Please do try the update — app@healthmatesauna.com if you run into anything.
Bug work around
Response from developer
Thank you for writing this up so carefully for other owners — that's generous, and we're sorry it took the effort it did. Version 2.0 is a complete rebuild, and the layout is simpler: temperature, timer, cabin light and chromotherapy all sit on one control screen, with a single button to start the sauna. Enjoy the Peloton mornings — and app@healthmatesauna.com is there if you need us.
