SCAM
This service feels like a scam. They require you to enter your payment information before you can even book an appointment, but when you need to cancel, they make it nearly impossible.
As soon as I found out I’d have to pay out of pocket, I tried to cancel. There is no cancel button in the app, no customer service phone number, and no way to contact the nutritionist directly because I can’t even access that information anymore. I emailed their support address over two weeks ago asking to cancel and have not received a single response. Not one human being has contacted me—not by email, phone, or through the app. The only communication I’ve received is an automated appointment reminder.
It’s unacceptable to make it this easy to book and this difficult to cancel! Especially when you’ve already collected someone’s payment information. Requiring a credit card while providing virtually no way to cancel or reach a real person is incredibly frustrating and, based on my experience, makes the entire service feel deceptive.
I would never use this service again and would strongly caution others before giving them their payment information.
As soon as I found out I’d have to pay out of pocket, I tried to cancel. There is no cancel button in the app, no customer service phone number, and no way to contact the nutritionist directly because I can’t even access that information anymore. I emailed their support address over two weeks ago asking to cancel and have not received a single response. Not one human being has contacted me—not by email, phone, or through the app. The only communication I’ve received is an automated appointment reminder.
It’s unacceptable to make it this easy to book and this difficult to cancel! Especially when you’ve already collected someone’s payment information. Requiring a credit card while providing virtually no way to cancel or reach a real person is incredibly frustrating and, based on my experience, makes the entire service feel deceptive.
I would never use this service again and would strongly caution others before giving them their payment information.
Show more
Horrible
Doc just moved to this app!! Does not work no one responds im late to get my medicine honestly starting to believe I got scammed
Broken and unreliable
The webpage is a total nightwear broken unreliable. Doesn’t tell you any information just once your money. And then once you load the app, none of the features actually work. Please try somewhere else. Don’t fall for it.
iOS calendar connectivity
I subscribed to the healthie calendar to be added on my
iPhone and while it shows it’s added, none of the new appointments are showing up on my iOS calendar. I have to manually add or remove appointments which is so annoying to have a feature that doesn’t work. I missed an appointment thinking I can count on this app to connect to my calendar and notify me about my appointment but it apparently doesn’t add/remove appointments or notify me about anything. Please work on your app and calendar connectivity issues.
iPhone and while it shows it’s added, none of the new appointments are showing up on my iOS calendar. I have to manually add or remove appointments which is so annoying to have a feature that doesn’t work. I missed an appointment thinking I can count on this app to connect to my calendar and notify me about my appointment but it apparently doesn’t add/remove appointments or notify me about anything. Please work on your app and calendar connectivity issues.
Show more
slow af
why the f does it take so long to open? bloated
glitchy
Nothing loads properly, this is the worst app I’ve ever used
Password reset IMPOSSIBLE
I have tried four times to reset password. I never get a password reset email. I have even emailed them directly. The issue is the reset only lasts 15 min. If it’s sent well after i did the email i have no idea. So reset doesn’t work. Ridiculously complicated.
I hate this app
This is the worst app ever I can’t seem to navigate between goal making so I made it my goal not to use this app
I. HATE. THIS. APP
I’m participating in a weight loss study and have to use this app to track my food. IT ABSOLUTELY SUCKS. I can’t create custom meals, or, if I save a meal from an existing one, I can’t access it for future meals. It’s always timing out when I’m trying to enter a meal, which means I lose my work half the time. It takes FOREVER to load anything, it’s doesn’t matter if I’m on wi-fi or 5G. If I quit this study, it will be because of this app. The food database is also limited, so expect to spend time constantly adding in custom food if you like to shop at Aldi or Trader Joe’s.
Show more
Too many bugs
Poor copy of practice better
It’s ok
In terms of logging your intake it’s fairly easy to do. However, it frequently logs you out. It’s inconsistent on when it does. Searches review after 60 minutes, clear cache and updates but I’ve found if I log in at 630 am only breakfast, by 715 I’m logged out. Sometimes I’m actually still logged in from 630 to 900. Other times I log in but then I’m logged out 20 minute later if I forget to input a log. Then when you do log food it loads says save but it doesn’t actually save so you have to reinput your log. Has a lot of software issues
Show more
UI/UX is the worst I’ve seen
This app is so hard to navigate and use. I had to tell the provider I will not use
Great and useful app when it works
I love the functionality of this app on my day-to-day journaling, as well as connecting with my health professional. The thing that drives me crazy is about half the time I can’t take or upload pictures in the. Or edit my post to show changes
Literally in the last two days, I’ve only been able to post her upload twice. It worked great in the beginning. It’s just is very frustrating.
Literally in the last two days, I’ve only been able to post her upload twice. It worked great in the beginning. It’s just is very frustrating.
Show more
Doesn’t work right
There’s a community group option available. At least through my provider. I can’t get out of it. All the messages are annoying and everyone is trying to figure out how to get out. It’s driving me nuts!!
Don’t do it
Today, my practice experienced a data breach on Healthie. Patient PHI was compromised and credit cards were charged without authorization. What's worse? Healthie has NO phone support, NO escalation path, and told ME to refund patients while they scramble for answers. As a HIPAA-compliant platform entrusted with sensitive health data, this is unacceptable. Providers deserve better. Patients deserve better.
Show more
Works well
Used this app over a year to communicate with my provider only issue is sometimes the camera video option doesn't switch so my provider can't see me it's like the switch button doesn't work besides that no issue easy to use
Rating for app only
The support staff are great, but the app needs some work. Chats and documents fail to load, with the loading icon displaying nonstop. I have to force reset the entire app every time just to display a new chat message
Update
Since the update this morning, I am not able to access all of my information and videos. I cannot change date or time. It's just all blank
Terrible
Can’t even login to the app because it doesn’t work..
App is not configured for the IPad
Can’t use this app on the iPad due to it being designed for IPhone vs iPad, better off using the web browser version
