Pin Issues
Users have no way to contact support if the application is not working. My pin no longer works for some reason. Every time I enter the correct pin or try to reset it, the application does not load properly.
Buggy even for new accounts
I can't even log in after making an account. It forces me to input my mobile number which I already linked to my Apple account then says account already exists when I try to log in!
Happy with this app
Needed a consultation and used Consult Now. Doctor came in under 10 minutes! Better than waiting for a doctor in the clinic… even when I have an appointment in the clinic, I still end up waiting an hour. We also bought our medicines here and it arrived so quickly. Great service.
Convenient
Thank you HealthNow! Your app is user friendly and your services are convenient!
Bad coordination/implementation w/ doctors
App itself is ok but implementation is bad. My wife used the consult now functionality and paid upfront per policy. She was made to wait overnight and up to the next day before a doctor answered. Answer given to her is consult a specialist even if she just needs a basic ear drop for her condition. Then they charged immediately for giving such a basic advice with no Rx. Just be wary of this shady setup on consult now feature.
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Waste of time and money
I tried to used this app to have teleconsult. I already paid for the fees. Unfortunately, no doctor is available and didn’t even refunded the fees I paid. I thru gcash. I did email the tech supporrlt but they just give ticket number and until now no response from your team. What a waste of time and money.
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Fail
I tried to order medicine but every time I try to check out, the app keeps crashing and just closes by itself.
😍
Highly recommended!
Healthnow app overall is awesome!
Aside from it is very convenient, you can still avail some discounts! Thank you Healthnow! 🙃
App was good
No need to go outside to buy medicine as can buy it through the app
Best health app
Can’t find any health apps better than health now. All in one app!
Helpful App
Thank you for your convenience. It helps us with online consultation and medicine delivery thank you so much!
Yay for apps like these!
Very efficient to use especially this time of pandemic. Same day delivery and plenty of options for medicine. An all in one app!
😔
0 customer service. Sent an email and messenger to them but they kept on saying that they will check on it. They should have a hotline. I had a few deliveries but when you need to contact them for a concern, it's frustrating.
High recommended!
We had a virus scare that prevents us from having a regular check up(face-face) with our doctor. We opted for a virtual cnsult and didnt regret it.
Poor customer service
I've been emailing customer service for an urgent concern regarding a recent teleconsult I booked. They even generated an auto-reply indicating contact numbers for urgent concerns. However, no response was received both from my emails and the given contact numbers. One number given was also invalid. Their service is very crucial given the time that we have now, but they have very poor performance. App is also very difficult to navigate.
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Good but needs improvement
Hope the wait time wont take forever. Though understandable that docs might be working on queue as well in their brick and mortar job. Also, i hope user will only be charged once they were successfully completed or talked to a doctor.
Because some might decide to drop off the queue but they’re already paid.
Because some might decide to drop off the queue but they’re already paid.
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Lacks details
Once you reach the “consult now” stage, there’s no information whatsoever. The window only tells you to “wait for your doctor” but it doesn’t even say estimated time or how many are on queue. It’s a waste of time. You’re not sure if you’re Waiting for Godot.
Not recommended
I tried using their service and chose consult now since I need it urgently. Already paid a consultation fee. Waited for a doctor for almost two hours. No wait time provided. After that I gave up. I reach out to their email support to request refund since I am not assisted. Provided with a reply that someone will assist within 24 hrs but after a couple of days no response. I send email follow ups and left ignored. Also, their email provided a link that doesn't work which is nonsense. Just a waste of money and time. Very unreliable considering they are dealing with health. Not recommended to use ❌
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Honest review
Pros
Hmm cant say much but by experience is different. Waited for around 30-40mins during video consultation. The doctor came in but she cant hear me. I think its the apps problem. She said she will contact me then she contacted me after a while. Gave me actions on what to do. Thank you Doc!
Cons
Fix the app i guess? So there will be no drop calls because of audio problem
Hmm cant say much but by experience is different. Waited for around 30-40mins during video consultation. The doctor came in but she cant hear me. I think its the apps problem. She said she will contact me then she contacted me after a while. Gave me actions on what to do. Thank you Doc!
Cons
Fix the app i guess? So there will be no drop calls because of audio problem
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