Won’t save…
I used to use this more regularly, but recording and having the recording be saved for reflection later is becoming more and more unstable. After doing a recording of myself, it will process where I am in the video fine but it has often crashed right before it saves. So I probably have had about a dozen instances where I have finished a recording it didn’t save. I tried again and it didn’t save again. It’s one of those things that makes it incredibly difficult to keep using. In low reception or latency environment environments I would be happy with it just saving recording of my voice or even the transcript just so that I can keep the log consistent.
Show more
Sad
Unfortunately I have to delete this app. I talked for 10mins and it gets stuck at the “finding emotions” page. And doesn’t save any of it. I have 200GB of storage and only used 98gb. This app has a bug and it’s making my mental health worse. Wtf!
i love this app and i will miss you
i never use this app occasionally then i thought i would but i love having to come on here and talk about my own experiences and feelings when i don’t feel like writing everything to anything down. hearing that it’s shutting down really does make me sad, i do enjoy the app. i really felt like it understood me and made me feel like i was being heard instead of being criticized for saying how i feel about something. i never really thought this app as a digital journal but as my little podcasts of my tiny roller coaster rides of different experiences and emotions. i must sound stupid for writing this down but i am forever grateful that this app existed, it helped me survive and cope healthily with my feelings when things were going bad for me in my family. thank you for such an amazing app, this app will be missed. ❤️
Show more
It’s Ok
I really liked this app. You have an option to choose txt or video journal. Depending on what subscription you have, you get the option to record an either 3 or 10 minute video. It will generate a summary of your emotions during your journal, which I find really helpful. I gave the app one star because it takes 15-30 minutes to load after you journal. I reached out to customer support but have yet to receive any help. I signed up for a yearly subscription because I really liked it. They have just phased out the yearly subscription so that may have something to do with why I am having so much trouble. Still I rely on this app to help me sort through my emotions when I am having a rough day.
Show more
Can’t change phone number
I’m completely locked out of my heartspring account. I changed numbers to one from a different country, therefore my old number is obsolete, making it impossible for me to receive the code message to log into the account. I’ve tried looking for any customer support lines or websites for the app but there are none. On top of that the app seems to be shutting down by the end of the year, so I will loose all my memories.
Show more
