Bug/issue saving
I got the app and paid to have the subscription, but am having the same problem that I am seeing other recent reviews about. You do an entire long journal entry (or even a short one because I tried just to be sure and test it) and it takes you to the finding emotions loading screen and literally never loads. I waited almost 45 minutes to see if it just took a long time but it doesn’t load. And if you exit the app and re-open it, it deletes the entire entry. So with my experience it just seems like a waste of time and I’m annoyed that I already paid for a subscription before discovering the problem. I canceled the subscription and deleted the app. And I see from other reviews that it has been happening for a while and no one is getting support or help with the problem. Great idea in theory, but very poor execution apparently.
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Won’t save…
I used to use this more regularly, but recording and having the recording be saved for reflection later is becoming more and more unstable. After doing a recording of myself, it will process where I am in the video fine but it has often crashed right before it saves. So I probably have had about a dozen instances where I have finished a recording it didn’t save. I tried again and it didn’t save again. It’s one of those things that makes it incredibly difficult to keep using. In low reception or latency environment environments I would be happy with it just saving recording of my voice or even the transcript just so that I can keep the log consistent.
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Sad
Unfortunately I have to delete this app. I talked for 10mins and it gets stuck at the “finding emotions” page. And doesn’t save any of it. I have 200GB of storage and only used 98gb. This app has a bug and it’s making my mental health worse. Wtf!
i love this app and i will miss you
i never use this app occasionally then i thought i would but i love having to come on here and talk about my own experiences and feelings when i don’t feel like writing everything to anything down. hearing that it’s shutting down really does make me sad, i do enjoy the app. i really felt like it understood me and made me feel like i was being heard instead of being criticized for saying how i feel about something. i never really thought this app as a digital journal but as my little podcasts of my tiny roller coaster rides of different experiences and emotions. i must sound stupid for writing this down but i am forever grateful that this app existed, it helped me survive and cope healthily with my feelings when things were going bad for me in my family. thank you for such an amazing app, this app will be missed. ❤️
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It’s Ok
I really liked this app. You have an option to choose txt or video journal. Depending on what subscription you have, you get the option to record an either 3 or 10 minute video. It will generate a summary of your emotions during your journal, which I find really helpful. I gave the app one star because it takes 15-30 minutes to load after you journal. I reached out to customer support but have yet to receive any help. I signed up for a yearly subscription because I really liked it. They have just phased out the yearly subscription so that may have something to do with why I am having so much trouble. Still I rely on this app to help me sort through my emotions when I am having a rough day.
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Can’t change phone number
I’m completely locked out of my heartspring account. I changed numbers to one from a different country, therefore my old number is obsolete, making it impossible for me to receive the code message to log into the account. I’ve tried looking for any customer support lines or websites for the app but there are none. On top of that the app seems to be shutting down by the end of the year, so I will loose all my memories.
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Bugs & no support :(
I’ve been a big advocate for talkbook/heartspring. It’s part of my daily routine & i love looking back to old entries to see how much i’ve changed and it’s just been very comforting + therapeutic for me. However recently for the past two weeks & from reading recent reviews i’m not the only one that experiences this but when submitting an entry- once you get to the “processing emotions” screen it takes forever to load and never moves on from that screen so you have to just close the app and it doesn’t give you the emotions insight anymore. I’ve emailed them multiple times and haven’t gotten a response :(
I really loved this app but this issue is a bit frustrating. But this app is a great concept and has helped me understand myself and has grown the love I have for myself + helps me to process difficult times in my life. I hope the current bugs will be fixed!!
I really loved this app but this issue is a bit frustrating. But this app is a great concept and has helped me understand myself and has grown the love I have for myself + helps me to process difficult times in my life. I hope the current bugs will be fixed!!
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please fix things
i’ve literally never written a review on here before. i used to love this app, I recommended it to so many people because i have never been the type to enjoy journaling. I’ve always loved talking to myself. this app helped me through a pretty rough time, and I love looking back and seeing the ways that I’ve grown through that. it’s an amazing idea! however, after the name change, I’ve had nothing but bad experiences. $10 a month? that’s ridiculous. i paid it for a little so I don’t loose access to my videos, but there are still glitches and my latest few entries haven’t even saved after ai freezing when analyzing my feelings. I canceled my subscription because $10 a month is absolutely not worth a 10 min video and to not loose access to old ones. sadly, I’ll have to delete the app unless these things are fixed. I don’t mind paying $5 or even $7, if we can have longer than 10 minutes again and won’t loose access to our videos. please figure out a solution. thanks
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App
I usually use this app to put down my feelings and all sorts of things today I wrote down my feelings of my dog dying and what I experienced in all my feelings and it took so long for it to process what I was feeling, and it didn’t load I just wanna be able to break down my feelings of what I feel when my dog died, but it won’t even load.
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Memories are getting erased
To be completely honest, TALKBOOK is very missed. I still call it that even with the name change, but the name is the least of my concerns. I used to use this app pretty consistently, and it really helped me journal and track my emotions in a way that felt personal to me. But with the switch from word limit to time limit and the new AI implementations, my journals keep failing to save. The most important part of this app has consistently failed me over and over again, and I’ve had enough. To my disappointment, I will no longer be using this app because it causes me more anxiety and stress than it relieves, which wasn’t always the case. Stop over complicating things with AI and just give me an app that won’t delete my memories and reflections. Thank you.
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horrible after name change
so many changes after the name change. limited video recording, then bringing it back. paywall subscription option. now it’s been almost two weeks since my journals won’t load after the stupid finding emotions, when I just want my journal to save!
can’t even and don’t even fix your bug updates. very disappointed. this is why the app is not worth subscribing to, because little things like this aren’t fixed when they need to be in real time. no urgency.
can’t even and don’t even fix your bug updates. very disappointed. this is why the app is not worth subscribing to, because little things like this aren’t fixed when they need to be in real time. no urgency.
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Bugs?
Okay I really liked this app when I first starting using it! But recently it hasn’t been working for me. Whenever I finish recording a video and I click the “Find Emotions” button, it just loads the emotions FOREVER and it doesn’t actually show me my emotions. So then I leave the app, but I can’t re-record a video bc I already recorded the video for the day, but it’s not saved because it didnt finish loading the emotions page. I’ve even tried deleting the app multiple times and then redownloading, but nothing is working, I have the same problem. I love it, but I just don’t know if this is a bug right now or a problem on my side.
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Lags and deletes entry
This app has a problem to wear after you record a video and is trying to analyze and pick out the emotions of the video it tends to freeze up on that process and then you go back on the app. It’s automatically delete the entry this needs to be fixed immediately because there has been one day where I had to. I had an attempt of trying to take a video of six times up
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Great app! Just wished there was more to free version
Lovely app with analysing emotions, adjusting to video recording or typing! Only drawback is how I wish I could record more than ONE story per day. I don’t mind the five minutes as I am a chatter box, but that limitation in uploads may be my drawback as a Talkative person.
Other than that, app is great as it helped my consistency and I like the layout along with preview of emotions
Other than that, app is great as it helped my consistency and I like the layout along with preview of emotions
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HELP NEEDED
I used Talkbook/Heartspring as my travel diary for months while backpacking. Those videos are incredibly meaningful to me. I can’t export them because the app now requires an iOS update that I can’t install due to storage constraints. I’ve emailed support and messaged social media but haven’t heard back. I don’t need new features—I just want help retrieving my memories. Please contact me.
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Reminders of hard days is HARD
I used to love and recommend this app to others but now it sends constant reminders to view clearly rough days… I’m not sure why it would do that to but I’m not a fan.
Disappointed
I’ve been a user since Jan 2025 and it’s just such a great app but now that it’s changed its name and updated the subscription now I’m about to lose all the progress I’ve made over the few months because im not able to download my videos. It’s a really great app overall but just so disappointed I won’t be able to look back on my old
Videos
Videos
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Talkbook
I've been with this app since it was called talkbook. Since the new updates, I've come to hate it unfortunately because there is nothing I can do anymore. I can only talk for so many minutes (it's like 4 mins limited without the subscription) whereas before everything- I can talk as long as I want. I can't look back and watch MY OWN VIDEOS from a year ago without subscribing- which is sad because that's the whole point for me is to look back and see how far I've come.
9.99$ a month is a lot to be honest for what it gives you. I miss when I had the freedom to use the app without any of the restrictions. I legit have been through with it since 2025 and the amount of times this app has crashed or glitched, I always had faith because I truly loved the concept..
9.99$ a month is a lot to be honest for what it gives you. I miss when I had the freedom to use the app without any of the restrictions. I legit have been through with it since 2025 and the amount of times this app has crashed or glitched, I always had faith because I truly loved the concept..
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New update
Can you change it back to how it was before this recent update? I’m missing entries that were there before the update and the new layout is just confusing..
Not functional
I cant put my phone number
