Love this option
Love this option to pick up! It’s worked out great for us! I would request a little more shopping window before it makes you go to checkout! I have my list ready and enter as fast as I can and still am super pinched at the end to look it over.
Great…but
Great app but the search is really off (ex. I typed “White wine” and it found none…type “White Wine” and found) I love that they moved delivery time selection to before you order. Need to fix search
Consistently the best
Produce, seafood and ready made foods are all the best quality available. The prices are reasonable when compared to the local markets.
Yes they can be undercut by Walmart, but you will also get Walmart quality which means that you often can’t use the products you buy, particularly produce. I’ve never been disappointed in an Heinen’s purchase
Yes they can be undercut by Walmart, but you will also get Walmart quality which means that you often can’t use the products you buy, particularly produce. I’ve never been disappointed in an Heinen’s purchase
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Listing all varieties
Varieties of items should be listed when you click on the item. It takes me hours to do online shopping because I have to scroll through all varieties of all items.
Yes
Good
Very helpful
This app and pickup service has been extremely helpful when busy with commitments for work and caring for family member that does not allow extra time for shopping.
Outdated and expensive
The app much like the store is outdated. No easy returns, no customer loyalty, expensive prices, $10 per delivery. They are closing all over
Food Pickup Service
Great Service. I go to the Pepper Pike location. And it is a great time saving for any for me to get just what I need in my busy day with almost no time lost
Difficult to use.
It seems I have to navigate through this very carefully so not to cancel whenever I make a change. I just find it difficult to use.
Shopping List Issue
The app overall is decent but one big issue ruins it. If you want to make your shopping list in advance, forget it. If you make a list, but close the app, it’s gone. I found this out after spending about a half hour picking items and creating a list only to get to the store and finding when I open the app that there is no list. This is aggravating in the extreme! The old version of the app saved your list automatically. Seems like there should be an easy fix for this.
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Fantastic products and service
I love heinens!
Great!
I love heinens and everything about heinens
Stick to Groceries
Search capabilities are elementary, saving capabilities and memory are barely existent, glitchy when performing large query searches, and so much more. Stop being cheap and just let Instacart do it for you.
Love!
I love the ability to shop in the sales section only lol. Keeps my spending in control
App needs a lot of refinement
This app needs a lot of refinement. Had to go back and forth to add credit card . For each item I searched for, had difficulty bringing up search bar . A drop down kept covering it up. Using iPhone. Almost cancelled order. Frustrating.
Delivery spot
I’m reasonably satisfied with Heinens grocery and delivery. It certainly depends on the shopper. It seems Heinen’s does not pass along choice of delivery spot in case I asked for delivered to the rear door and note that the driveway goes all the way to the back and there’s a place to turn around instead the Heinens drivers stop and deliver it to the front door terrifically inconvenient for them however, the Whole Foods and other grocer delivers always go to the back door so I would urge you to pass it along to your drivers to read the notes first.
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Prefer the old website
I used your website many times in the past to order groceries to be picked up and it was easier to operate and much less complicated for me. This newer one gives me troubles.
When you want top quality
Heinen’s has the best produce in town, hands down. Their meat and seafood departments are great, too, with very helpful staff who really know their stuff!
Website doesn’t work well
Trying rj support local business instead of Amazon but the app doesn’t work well and there is NO customer support. ZERO. Any company thinking they can save a buck by removing a minimum wage Custimer service agent and think we don’t notice? THINK AGAIN. We can smell Corporate greed a mile away.
Great for catering orders
Love ordering from Heinens and seeing past orders and grocery purchases on the app! Great option to do at anytime, verse needing to go in or call.
