Difficult to use.
It seems I have to navigate through this very carefully so not to cancel whenever I make a change. I just find it difficult to use.
Shopping List Issue
The app overall is decent but one big issue ruins it. If you want to make your shopping list in advance, forget it. If you make a list, but close the app, it’s gone. I found this out after spending about a half hour picking items and creating a list only to get to the store and finding when I open the app that there is no list. This is aggravating in the extreme! The old version of the app saved your list automatically. Seems like there should be an easy fix for this.
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Fantastic products and service
I love heinens!
Great!
I love heinens and everything about heinens
Stick to Groceries
Search capabilities are elementary, saving capabilities and memory are barely existent, glitchy when performing large query searches, and so much more. Stop being cheap and just let Instacart do it for you.
Love!
I love the ability to shop in the sales section only lol. Keeps my spending in control
App needs a lot of refinement
This app needs a lot of refinement. Had to go back and forth to add credit card . For each item I searched for, had difficulty bringing up search bar . A drop down kept covering it up. Using iPhone. Almost cancelled order. Frustrating.
Delivery spot
I’m reasonably satisfied with Heinens grocery and delivery. It certainly depends on the shopper. It seems Heinen’s does not pass along choice of delivery spot in case I asked for delivered to the rear door and note that the driveway goes all the way to the back and there’s a place to turn around instead the Heinens drivers stop and deliver it to the front door terrifically inconvenient for them however, the Whole Foods and other grocer delivers always go to the back door so I would urge you to pass it along to your drivers to read the notes first.
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Prefer the old website
I used your website many times in the past to order groceries to be picked up and it was easier to operate and much less complicated for me. This newer one gives me troubles.
When you want top quality
Heinen’s has the best produce in town, hands down. Their meat and seafood departments are great, too, with very helpful staff who really know their stuff!
Website doesn’t work well
Trying rj support local business instead of Amazon but the app doesn’t work well and there is NO customer support. ZERO. Any company thinking they can save a buck by removing a minimum wage Custimer service agent and think we don’t notice? THINK AGAIN. We can smell Corporate greed a mile away.
Great for catering orders
Love ordering from Heinens and seeing past orders and grocery purchases on the app! Great option to do at anytime, verse needing to go in or call.
Difficult
Not easy to find items. Many things are not available to online buyers. Of course, Heinens is first rate in customer service, but the app could be improved
Worst App Ever
App won’t let me edit my order for tomorrow, had to log on the computer for it to work. Still won’t let you reorder past items if they have a weight. FIX IT
Exceptional Service
Delivery or pick-Up is great! I’ve used both and highly recommend them!
Get real
This app is a mess
App is working horribly
It kept tying me out. Wouldn’t accept a change of address for the payment. Had to redo it like 10 times very frustrating.
Great store!
Glad for the app update. Much easier to navigate now - we love Heinen’s!
New interface is difficult to use
New interface is difficult to use! And there doesn’t seem to be a place to leave a tip!
Hate the app
Least intuitive app I’ve ever used.
