The worst platform and customer support
I do not recommend to use it. First of all it costs $100 a month, second of all you cannot see anything with it and it does it help you with anything. If you want to return your money, you will not be able to do anything and even if you try to ask your bank to return the money, Helium will just lie to your bank that you used the platform whenever you asked for the refund. You cannot ask the customer support for nothing because they don’t have any phone number. I am still trying to get my money after two months and they still didn’t return my money. The most interesting thing is that they provided the evidence of me using the platform from a year ago. So basically helium is getting all the money by using fraud on their customers. I do not recommend them because first their customer support is literally the worst, second it is expensive and they do not return money. There is much better platforms to use that are much cheaper and their customer support actually does something.
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PPC data does not sync. Known issue. They refuse to fix
Contacted Helium 10 since our PPC data is not syncing and not taken into calculation for Profits. This was their response:
The issue is with the app itself, so we won't be able to fix it for anyone noticing discrepancies between the mobile app and the desktop. To give you some background, we have encountered challenges supporting the mobile app, so we will not release new updates or bug fixes. Once again, we sincerely apologize for any inconvenience this has caused.
Please feel free to let me know if there is anything else I can help you with!
Sincerely.
Helium 10 - Customer Service Associate.
This isn’t a free app and I pay an annual subscription to use this software. It should work. The sad part is they know this is a known issue and they are literally refusing to fix it.
The issue is with the app itself, so we won't be able to fix it for anyone noticing discrepancies between the mobile app and the desktop. To give you some background, we have encountered challenges supporting the mobile app, so we will not release new updates or bug fixes. Once again, we sincerely apologize for any inconvenience this has caused.
Please feel free to let me know if there is anything else I can help you with!
Sincerely.
Helium 10 - Customer Service Associate.
This isn’t a free app and I pay an annual subscription to use this software. It should work. The sad part is they know this is a known issue and they are literally refusing to fix it.
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Horrible Company
This is a horrible company. The information is available elsewhere. The service is overpriced and it is difficult to cancel. They charge us for a full month after we had cancelled. We noticed it after one day and they refused to refund our money. Avoid this company at all costs!
Used to be great
All I need it too do is tell me sales and costs. It stopped calculating profit. Shows it at 125% I wish. I ask for a fix and they said they are not doing any work on the app. This isn’t a free app. The software costs me a bunch. This needs to work NOW
App tabs are Compressed
The tabs on the app are messed up. The photo and the writing are on top of each other making it an eye sore to look at. Please fix bug
