This app helps field technicians manage their daily tasks, from viewing job details and checklists to capturing photos and customer signatures. It facilitates communication with customers and enables payment processing, while also tracking hours, mileage, and expenses. The app functions even without a signal, syncing data when connectivity is restored.
1.0
September 18, 2026
Helix Field Dispatch is designed to work where the signal does not. Any data recorded without a signal is kept on the phone and automatically sent to the office once a connection is re-established.
No, you need an account from your employer to sign in. This requires a company code, your email, and a password provided by your office. The app itself is free to use for employees of subscribing companies.
With a single tap, you can open a text message to the customer directly from your phone. The app can pre-fill the arrival window, allowing you to easily inform them when you are on your way.
The app allows you to send a pay link to the customer, which they can open on their own phone. You can also record cash or check payments against the job, and the invoice is marked as paid in the office immediately.
Location tracking is optional and only active if your company enables the crew map feature. If enabled, the app sends your location every few minutes while clocked in and open, but stops when you are off the clock or the app is closed.
Technicians can record hours, mileage by entering odometer readings, and expenses by photographing receipts. This information is sent to the office the same day for record-keeping.
You can scan a barcode to quickly find a part and check its availability on the truck. This helps technicians know what parts are on hand before starting a job.
Based on the provided data, Helix Field Dispatch is supported on iPhones and iPods. Further compatibility details may be available from your employer or the developer.
