Work Mobile vs Helix Field Dispatch

Note: Work Mobile is for customers using Verizon Connect Work. If you’re a customer of Verizon Connect’s Workforce, please download the WorkPlan app instead. Verizon Connect Work’s Work Mobile app lets technicians in the field receive job details and share notes, photos and signatures with admins in the office. The Work Mobile app lets you: • Review job details, contact information and special instructions. • Get instant updates through push notifications. • Complete a checklist quickly at the start and end of a job, record parts used and track start and finish times. • Record findings and work performed on site, capture photos and upload multiple photos of the site, plus get customer signatures to provide proof of service. • Send invoices and track payments right from the field. Download the Mobile Work app today and enjoy a work management experience designed using feedback from real fieldworkers.

Helix Field Dispatch is the technician app for companies that run on Helix Field, the field service platform from BAW International. The office schedules the work on the web; the crew runs the day from this app. YOUR DAY, IN ORDER See today's stops in the order the office set, with the address, the customer's notes, the gate code, and what the job needs. Open the map for any stop. Get a notification when the office assigns you a job or changes the day, and accept or decline a job when your company allows it. EVERY STEP, RECORDED Clock in and out from the truck. Work through the checklist your company set for each service, attach before and after photos, and hand the phone over for the customer's signature before you pull away. TELL THE CUSTOMER YOU ARE ON THE WAY One tap opens a text message to the customer from your own phone, with the arrival window filled in. GET PAID BEFORE YOU LEAVE Send the customer a pay link they open on their own phone, or record cash or a check against the job. The invoice is marked paid in the office at the same moment. HOURS, MILEAGE, EXPENSES See your own hours for the pay period, enter odometer readings when the app asks, and photograph receipts so the office has them the same day. PARTS ON THE TRUCK Scan a barcode to find a part and see what is on the truck. WORKS WHERE THE SIGNAL DOES NOT What you record with no signal is kept on the phone and sent when the signal comes back. WHERE THE CREW IS, ONLY IF YOUR COMPANY TURNS IT ON If your company switches the crew map on, the app sends where you are every few minutes while you are clocked in and the app is open, and tells you on screen the whole time. Nothing is sent off the clock, and nothing runs in the background. FOR HELIX FIELD COMPANIES You need an account from your employer to sign in: the company code, your email, and the password the office gave you. There is nothing to buy in the app. Companies subscribe on the web at helixfielddispatch.com.