Wenn es funktionieren würde
Cannot be used without account
Edit: just let people use the app without an account with just reading access.
Response from developer
That is correct. To ensure the safety and quality of our community, we require users to create an account. In the past, we have found it difficult to monitor the platform effectively without this requirement, leading to instances of inappropriate content. Requiring an account helps us maintain a positive, high-quality experience for all aurora chasers.
Please fix
Please look into this!
I live in Iceland and am a guide all over Iceland. Last night (this morning sep 6 at 4am) we had wonderful aurora in the capital area but app would NOT allow me to report it or share photos stating none could be visible at this time. Please look into this!
Response from developer
Thank you so much for using the app over the years, I’m really glad to hear you’ve enjoyed it! I’m sorry you weren’t able to report your aurora sighting. The report feature is based on probability calculations, and since your sighting happened at an unusual time, it may have slipped through the system. I have checked the activity during the date and time you mentioned, the aurora oval passed at 03:30 am and the activity was weak which could be the reason why it won't allow you to report it. I have been thinking about the possibility and we have had non-aurora photo reported in the early morning in the past while I aim to make the calculations as accurate as possible, there can occasionally be small gaps. I’ve already made a little tweak to improve this, and I truly appreciate your feedback and support. I’d be grateful if you could consider updating your review, and I look forward to seeing more of your aurora reports in the app! And do not to reach out to me at contact@hello-aurora.com if you encounter any issue. I would be more than happy to hear from you. Wish you best best aurora season ahead!
Requires registration
That means immediate deletion.
Fokking fáviti!!!
Not working
Response from developer
Thank you for reaching out and sharing your experience. We truly appreciate your patience and apologise for the delayed response. On the day you add the review, our app experienced a surge in traffic, which briefly caused some service disruptions. This might have been the reason for the issue you encountered. We’d love to investigate further and assist you in resolving this. Please feel free to contact us at contact@hello-aurora.com, and we’ll be happy to help. Thank you for your understanding, and we’re here to ensure you have the best experience possible.
Tolle App
Response from developer
Thank you so much for your kind words! We are happy to hear that our app was helpful during your vacation. We hope you had an amazing time and got to enjoy some beautiful auroras. 😊
Great App
Response from developer
Thank you for your amazing feedback! We are happy to hear that you’re enjoying the app and finding it helpful for your aurora adventures. It’s wonderful to know that you find the moments and other features useful.
Wish more specific
Response from developer
Thank you so much for your thoughtful suggestion. Aurora this year has been amazing, and we completely understand how exciting it would be to have notifications for more areas, including different parts of the USA. While we would love to expand our coverage to make this possible, we are currently limited by our resources. Please know that this is something we hope to work towards in the future, as we continue to grow and improve. Thank you for your understanding and support, it means the world to us!
Happy
Good app with lots of data
My only complaint is that it only lets you upload pictures of the aurora in the moment. I took a bunch of great photos and tried uploading them the next morning and it wouldn’t let me “Aurora not active in you area error message. It would be nice to be able to upload a photo after the fact and specify the date, time, location that you took it!
Response from developer
Thank you so much for your valuable feedback! We are happy to hear that the app is working well for tracking the aurora in Montana and that you have found it intuitive. We sincerely apologise for the late reply, but we wanted to take the time to carefully address your suggestion. The "Moments" feature was designed to share live aurora photos in real-time, which is why it currently only allows uploads when the aurora is active. However, we absolutely love your idea of being able to upload photos taken after the specifying the date and location. This is a fantastic suggestion, and we will definitely consider it for future updates. Thank you again for sharing your thoughts with us, we are always working to improve, and your input helps us do that!
2 things need to change
Response from developer
Thank you so much for your kind feedback. We truly value your input and appreciate you taking the time to share your thoughts with us. We are sorry for the late reply and will definitely take your suggestion into consideration as we continue to improve the app.
registration mandatory
Response from developer
Thank you for sharing your thoughts with us. We apologise for the late reply and understand your frustration regarding the registration. The reason we require registration is to create a safe and enjoyable community where users can share their aurora photos and connect with others.
Where‘s my Pro Account?
Response from developer
Hi there, Sorry about that, there has been a few issues in the past few days. Can you email me at jeremy@hello-aurora.com so I can help you enable your Pro subscription correctly. Cheers
An unexpected error happenend…
And again.
And again.
And again…..
Can‘t use the App 😠
Won’t show any info if it thinks you live too low
I’ve seen two incredible 360° aurora shows at lower KPs than this, plus a handful of smaller ones, just this year.
Stick to soft serve news, which doesn’t try to force an erroneous interpretation of the data.
Response from developer
Hi there, thanks for your feedback! Our calculations are based on a combination of factors and not solely on the KP index, as it’s not real-time data. However, we acknowledge that the results can occasionally be inaccurate. We’re committed to improving the app and would appreciate if you can provide us more information at contact@hello-aurora.com.
