HEOS User Reviews

Customer Experience

Positive experience24.2% of reviews
Neutral15.9% of reviews
Negative experience59.9% of reviews

~ Based on 881 written reviews from the US App Store.

What users say

Is HEOS Safe?

HEOS appears safe based on user ratings. AppsHunter Safety Score for HEOS is 88/100.

This assessment is based on 26,864 user ratings, with an App Store average of 4.4/5.

Safety Analysis

84.8% of ratings point to a safe experience
4.2% of ratings suggest some concerns
11.1% of ratings point to a risky experience

~ Based on 26,864 App Store ratings for HEOS.

Is HEOS Legit?

HEOS appears to be a legitimate app. AppsHunter Legitimacy Score for HEOS is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

HEOS it’s old and tired

This app is old and tired. It is sloppily written and very buggy. They obviously wrote it to compete with Sonos and did the minimum to say they have an app. It looks like they outsourced it and never invested another penny to keep it relevant. Most of these hardware makers are terrible at app development. Writing good software now, especially with AI, is so simple. They need to hire on young developer with expertise in AI, and do it right. I could have it done in 30 days.
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Semi-Functional, Limited Support

Just got this app installed and am running two zones. The guy who set it all up put our living room and patio zones in one group. The tutorials state that I can have ungrouped zones to play different music in different zones. The video shows how to group and ungroup zones by pinching and pulling together or separating. This does not work on my iPhone 16.

This is very frustrating, there is a tips section but no FAQs, and limited support options.
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Disappointing Tech Needs Help

Very very buggy software that has constant difficulty connecting to speakers, adjusting volume, and interfacing with music providers, especially SoundCloud. We love our new Denon speakers but they’ve got to get a better development team on improving this app. Hopefully we can write a better review later . . .
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Making me create an account and verify for a speaker app?

Who do yall think you are? This is a speaker app why is there so much friction

heos or marantz app

horrible app needs delete and redone

Stereo pair with Mesh Wifi doesn’t work

I bought two speakers specifically for one room. The wifi network has a wifi extender. The speakers refuse to stay connected to the same Wifi router. The room grouping doesn’t work unless they’re connected to the same physical router. Only one speaker will play. If i do connect both to the same device, it will drop and reconnect and destroy the group.
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Two systems very slow response on my iPhone

I try so hard to work with the system and I have so many struggles with my iPhone and getting it to act going round and round through different screens just to turn on some music and play it. Why can’t this be fixed?

Terribl

Terrible. After registering account it wasn’t accepted at login prompt. Wasted an hour trying to correct. Then doesn’t accept my Sirius login.

Blue tooth issue

Can’t connect to pc and iPhone via Bluetooth

Hard to navigate

This app is a pain to navigate, works when you finally can find what you need to do. Should be easier to use.

VERY unstable

The planets have to all be in alignment for this dodgy app to work properly. Cant use it today it seems, I miss Yamaha MusicCast. Worked perfectly.

Major drawback for me - missing sorting options

The app is ok for what it does, but for my use case it’s missing an important functionality. In file browser it sorts tracks by track name by default with no option to change the sorting. My compilation track files are already arranged in a specific order in folders so it’s really annoying to see that the app believes that it knows better than me in what order they should be played back and doesn’t give me an option to select the order by original file name.

Another improvement would be to use alphabet navigation in all lists - artist, track, album and genre. Now it’s only available in file browser.

Also, please add playback controls to the lock screen - it’s really annoying to have to unlock the phone, open the app and only then pause/resume playback or skip the track
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Buggy on my iPad

Hoping this update fixes many of them, has only been working fairly well on my iPhone, crossing my fingers.

请加入播放时的快进快退功能

操作像YouTube那样双击就行

Always gets disconnected

Have all of denons wireless products, do not ever get it thise either. App can never hold a stable connection and have to go through the hells of setup again. Changing from auto to manual does nothing, just jank SW from app and the devices itself.

Denon amp

Works well

Update hasn’t worked

Since the update, six days ago, my Denon radio won’t let me control the music.
When I select a station it shows the radio and Power Off below it.
We can’t control the volume or anything else.

Omg

Can hardly type in the app, but luckily in the rating it’s easy to type because it is just using the iOS. In your app it would be easier to use a pencil.

Poor recent update

After installing the recent updates for my Denon DRA900H, there's a lag (with click sounds) before the streaming begins. Currently on v. 3.139.173

Obtrusive middle man app

They can’t just add Bluetooth. They have to have you make an account and sign up for Heos. Then you have to link your apps. Then it doesn’t work with any of them. For a normal user of a denon receiver this app is confusing and overreaching. Imagine your friend wants to play something off their phone. Nope. Download and sign up. Then search for the receiver. Try a couple times. Then maybe it’ll work if you’re lucky. Impressively bad.
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