HEOS Reviews: Is It Legit?

Customer Experience

Positive experience29.5% of reviews
Neutral15.1% of reviews
Negative experience55.4% of reviews

~ Based on 1,573 written reviews from the US App Store.

What users say about HEOS

Is HEOS Safe?

HEOS appears safe based on user ratings. AppsHunter Safety Score for HEOS is 88/100.

This assessment is based on 27,124 user ratings, with an App Store average of 4.4/5.

Safety Analysis

84.7% of ratings point to a safe experience
4.2% of ratings suggest some concerns
11.1% of ratings point to a risky experience

~ Based on 27,124 App Store ratings for HEOS.

Is HEOS Legit?

HEOS appears to be a legitimate app. AppsHunter Legitimacy Score for HEOS is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

HEOS App works great

I am using HEOS regularly and appreciate all the remote capabilities available using my iPAD and iPhone. It integrates very well with my Denon system. Navigation could be a little simpler but I do not have any suggestions. I have figured out how to find and use the features I need.

Functional, but the user experience needs improvement

I’ve tried using HEOS with my Marantz Cinema 60, particularly when I was subscribed to Tidal, but I never found the experience particularly enjoyable or intuitive. I ended up using Tidal Connect instead, just as I now prefer Spotify Connect for everyday listening.

HEOS works, but the interface and overall user experience could be much better, especially considering the quality and price of Marantz equipment.

I recently discovered Dirigo, an independent app that combines Marantz receiver controls and HEOS music features in one modern interface. It even allows me to control my Apple TV from the same app.

It’s a good example of how much more convenient the experience can be when everything is thoughtfully integrated.

Marantz makes excellent hardware, but I think its software deserves considerably more attention.
Show more

Funktioniert einwandfrei!

Verbindet das Neugerät mit dem W-Lan. Spotify verbindet sich direkt und läuft ohne hack und bags. Weltweite Internet-Radiosender findet er sehr schnell und laufen stabil.
= bin sehr zufrieden mit der Heos App und die funktionen.

Plays one song then stops

Great idea when it works. Use the app via a Marantz Cinema 40. Every time I use it, it plays one song then a message pops up and says ‘unable to play media, try again later’. Updates are current and Network connections are all ok; the only advice on a solution I can find is to turn the amp off and leave for 30 seconds before turning on again, which has worked occasionally and then it reverts to not playing anything again. Maybe it’s an amp issue who knows but overall it’s rubbish for me.
Show more

Requires a sign up and email just to use the AV equipment you paid $$$ for

What a joke. This is the only way to control my Marantz. Usability is horrible, I can’t believe my amp didn’t just come with a remote. I hate modern tech

Hard to navigate and find things

It’s not intuitive at all. Try to figure out how to play this or find settings is difficult

Funktioniert nicht mehr

Bis vor einigen Wochen konnte ich meine Musik noch streamen. Seit einer Woche findet die App mein Denon nicht mehr. Das verstehe wer will. Ich verstehe es nicht! Update: Ich habe heute alles noch mal neu aufgesetzt und den Receiver mit dem Lan-Kabel verbunden, alles eingerichtet, konnte dann die neueste Version laden und anschließend Wlan einrichten. Jetzt funktioniert wieder alles tadellos. 👍
Show more

Too wide

Too wide for Iphone 13 mini. Previosly was good

Why do I need to create an account to play local files?

I shouldn’t need to be forced to create an account to be able to play files locally on my own network. Just more scamming software.

Waste of time doesn’t work

The only thing I got from downloading stalling and faffing with this app is more spam in my inbox. Doesn’t work at all with a brand new Marantz cinema 70s

Premium Audio Hardware Ruined by Subpar Software

I have invested heavily in Marantz hardware (running an SR7015 and an NR1200 across multiple zones), and while the acoustic engineering is superb, the HEOS software experience is deeply disappointing. For a premium ecosystem, the app is plagued by fundamental stability and control issues that make daily use a chore.
The most severe issue is the volume control design and performance. Because the app relies entirely on touch sliders with no dedicated incremental (+/-) buttons, network latency frequently causes extreme, dangerous volume jumps that threaten to blow out speakers.
Multi-zone and multi-receiver synchronization is equally hit-or-miss. Pairing receivers across rooms frequently results in one unit outputting total silence or drifting completely out of phase due to poor master-slave buffering and packet handling. On top of this, local network discovery (mDNS) routinely drops out, locking the app on a connection loop or forcing app reinstalls just to regain basic hardware control.
Having to route around software glitches, hunt through menus, or resort to hardwiring every piece of gear just to reliably play synced audio across two rooms is unacceptable at this price point.
Denon and Marantz make world-class receivers, but the HEOS app feels like a legacy control system held together by workarounds. It needs a total UI overhaul—starting with dedicated stepper volume buttons, isolated zone controls, and a far more robust local networking stack.
Show more

Complète mais peu ergonomique

Très complète : nombreuses fonctions et possibilités disponibles sur le téléphone, mais c’est peu intuitif et on peut facilement passer à côté de multiples possibilités …

The update has frozen.

The app forced an update, then started updating the firmware on the Marantz devices—but it has been unable to complete the process for a week now. Attempts to update the device firmware directly have also failed. The app is now unusable; everything worked perfectly before the update.

앱이죽어요

marantz m1 사용 중인데 몇몇메뉴 빼고는 누르면 앱이 죽습니다. 지원안되면 누를 수 없게 하던가.. QA 보강해주세요.

Great

It’s aloud me to keep using my 20year old Bose 👍👍👍

Amazonミュージックの操作性

Amazonミュージックで作ったプレイリストや楽曲等をHEOS アプリで表示させることができるようになったので便利になったのですが、そこに行き着くまでに混乱が生じます。
まずホーム画面からAmazonミュージックを選択→プレイリスト等の中から「楽曲一覧」を選択→自分で選ん作成したプレイリスト、アルバム、楽曲等が選べます。
それであれば、上記の「楽曲一覧」を別の名前(例えば「お客様のミュージック」などの名前に変更するだけで、選択がスムーズにできるのではないかと思います。改善を希望します。

追伸
Amazonミュージックで作成したMyいいねなどのプレイリストとHEOS 側でそれを元に作成したプレイリストを同期(又は片方で追加した曲をもう片方に追加)できる機能があれば便利だと思います。

検索機能はとても充実していて良いです。
ただ、 曲にいいねをつけたアーティスト名を検索した際に表示される「アーティスト−マイミュージック」でアーティストを選んだ場合、「すべてのアーティスト楽曲」は、一つ下のアルバムの楽曲しか表示されないので、改善を希望します。
Show more

Good flexible system

My only gripe is that there is no sleep timer on the app for my bedside speaker.

Best App

Please consider making an app for apple’s car play

good

Good

HS1 now playing queue is still 300

HS1 speakers still have 300 songs limit while HS2 has 1000.