Excellent AI Quality, but Unacceptable Customer Support
The quality of the AI, graphics, and finished creations is excellent. Unfortunately, my experience with the company’s customer service and credit system has been extremely disappointing.
When I purchased the Starter annual plan for $100, my understanding was that it included approximately $70 worth of credits each month. My account and creation history from previous months appear to support that understanding because I consistently used more than 70 credits during those months.
My monthly credits have now been stopped without a clear explanation. I have repeatedly contacted customer support through the app for the past three to four weeks, but nobody has responded or explained what changed.
I am asking the company to review my original subscription terms and account history and provide a clear answer. If my plan included monthly credits, those credits should be restored. If the terms were different, someone should explain that in writing and show me the original agreement.
I would gladly improve this review because the AI product itself is excellent. However, taking a customer’s payment, changing or stopping the expected benefits, and then failing to respond for several weeks is unacceptable.
When I purchased the Starter annual plan for $100, my understanding was that it included approximately $70 worth of credits each month. My account and creation history from previous months appear to support that understanding because I consistently used more than 70 credits during those months.
My monthly credits have now been stopped without a clear explanation. I have repeatedly contacted customer support through the app for the past three to four weeks, but nobody has responded or explained what changed.
I am asking the company to review my original subscription terms and account history and provide a clear answer. If my plan included monthly credits, those credits should be restored. If the terms were different, someone should explain that in writing and show me the original agreement.
I would gladly improve this review because the AI product itself is excellent. However, taking a customer’s payment, changing or stopping the expected benefits, and then failing to respond for several weeks is unacceptable.
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£44.40 Wasted — Poor Results and No Response from Support
Very poor results, no response from support, and a disappointing experience
I paid £44.40 for a HeyGen subscription, and the experience fell far short of their advertising. Whether I used a simple script or a carefully detailed one, the results were consistently disappointing.
I contacted support while creating my very first video, but nobody replied. I was left with poor results, no assistance, and the feeling that I had completely wasted my money.
I did not want to renew my subscription, yet another payment was attempted. Fortunately, I had already blocked further payments.
The whole experience left me feeling that collecting payments mattered more than providing a good service or looking after customers.
Do not rely on the adverts alone. Based on my experience, I would not recommend HeyGen at all.
I paid £44.40 for a HeyGen subscription, and the experience fell far short of their advertising. Whether I used a simple script or a carefully detailed one, the results were consistently disappointing.
I contacted support while creating my very first video, but nobody replied. I was left with poor results, no assistance, and the feeling that I had completely wasted my money.
I did not want to renew my subscription, yet another payment was attempted. Fortunately, I had already blocked further payments.
The whole experience left me feeling that collecting payments mattered more than providing a good service or looking after customers.
Do not rely on the adverts alone. Based on my experience, I would not recommend HeyGen at all.
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Video
Good
Accents and errors.
Even after recording my voice multiple times(Australian) it still pronounced all the words with an American accent. and didn't sound like me at all. And virtually every step of the Setup was met with a pop up processing error. So I used all my "free" 30sec over 4 sentences trying to get it right and can't do any more unless I pay, which I am not going to pay for something that does not do its job right.
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