Worst Customer Experience
The model created something completely different than what I asked, I reached out to customer service for a refund and was told no because it did create something for me even though it wasn’t what I had asked.
Scam app designed to drag as much money out of you as possible
Worst app I’ve ever used. Worst AI product I’ve tried. Don’t plan on using this for anything other than its prepackaged element AI slop. For custom work it gets you 80% there on the first pass, then begins to introduce regressions and other errors. It will then charge you to fix its errors. Cannot provide correctly formatted and spelled words and “I’ll fix it this time” consumed a large number of credits. Then it generated exactly the same errors over and over again. The final straw was arguing with me that I did not provide an audio file that was not only visible in the transcription and listed in assets, and that the agent confirmed would be added to the video being produced - before it said “I don’t have any audio”. Amazingly, stunningly bad. I can get better results out of a $20/mo ChatGPT subscription.
Finally abandoned the effort after well over $100 spent. After the “I don’t have the audio” there was comment as the clips were being stitched together , “oh, I need to regenerate (more cost) 14 of 16 clips because of continuity errors.”
Finally abandoned the effort after well over $100 spent. After the “I don’t have the audio” there was comment as the clips were being stitched together , “oh, I need to regenerate (more cost) 14 of 16 clips because of continuity errors.”
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Waste of money. Ai agreed it was their fault.
Basic instructions cost you credit, would not recommend to anyone.
The worse experience this company is a joke
They took my money and even acknowledged the technical failures that caused my credits to be consumed, yet they refuse to refund me. I have proof and screenshots. I paid three times and had the same problem. Don’t ever sign up for Runway—look for something else.
Malfunctioning
Not working properly
