Not helpful
Cannot log in and customer service not responsive
Please Prioritize
I've been using this app since 2020, it wasn't this bad.
Now it's stressful trying to check results online. It's a waste of time since I end up calling their Customer Service only for them to tell me to reinstall the app which doesn't solve the problem.
I end up going to the branch just to retrieve my results. So much for online results.
Now it's stressful trying to check results online. It's a waste of time since I end up calling their Customer Service only for them to tell me to reinstall the app which doesn't solve the problem.
I end up going to the branch just to retrieve my results. So much for online results.
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Unable to open after update
Please fix, it’s not opening. Need to check lab results which will be released tomorrow.
Does not open
I’ve been using the app for sometime now but this morning, the app doesn’t open. Please help. I think it’s the recent update. Kindly fix this. Thank you.
NO ONLINE RESULTS FOUND??
So we have been using this App since 2022 and has been helpful when it comes to backtracking our previous results but issue started yesterday when I downloaded the app again to check my online results, the App is saying “No Results Found”. I checked the Portal App but all the results and past tests were there. I thought the issue would be fixed by now but it has not. WHAT IS HAPPENING?
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Delay in Posting the Result
There’s a delay in posting the result. I did the laboratory test last Friday (April 4, 2025) and until now, April 8, the result is not yet posted in the app. I have to call the customer support for the update on the release of my lab results
White App Icon on iPad Mini
For the longest time, when are you going to fix the white app icon with X and Circle on iPad Mini 4,5 and 6? We already uninstalled and reinstalled. 3 ipad generations and its now 2024 w/o fix still?
Data not sync on server
This error always appear each time I open or login on the app
Does NOT open
Cant even open the app after downloading.
Response from developer
Hello! We sincerely apologize for the troubles you've had. We'd be happy to take a look into this for you, please contact us at support@healthonlineasia.com. Thank you!
Login problem
I can’t login following your instrucciones.
Response from developer
Hello! We sincerely apologize for the troubles you've had. We'd be happy to take a look into this for you, please contact us at support@healthonlineasia.com. Thank you!
UI Needs Improvement
The app is not optimized for newer models of iPhones particularly the screen size.
Not worth it
I tried using this to check my results online for two different instances now. It says I am not registered in the system or something. It's better you go to the clinic and claim your results.
Problem with app
App shuts off after clicking to open it. You may need to update with the new iOS software update.
Response from developer
Hello! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at support@healthonlineasia.com. Thank you.
App Crashes after opening
The force update caused the app to crash every time I try to open. I already restarted my devices but still not working.
The app keeps closing by itself
As the title says, when I open the app it just closes by itself in just 1 second. This started happening 6 months ago
Keep crashing!! What’s going on?
The app is always crashing and there is no update to fixed this bugs. i notice this as early Feb 2023 till to date Dec 2, 2023. PLEASE FIXED THIS ASAP.
Philippine health care will always be a pain
You’re offering free claiming of your patients results online, btw these patients are paying an overly expensive price rating for those said results, and your online functionality isn’t even working on desktop and mobile. Why can Other countries can do this seamlessly and your company in 2023 cant even keep up in terms of your online functionality. Seriously im at awe at how bad your online services are, kudos for having one of the worst app design + functionality out there. Im never going back here, what a waste of time energy and money. Do not download this app please its really bad.
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App is crashing
App is still crashing after update
Still crashing
I've already downloaded the update yet the app is still crashing
Still not fix
The app is still not fixed. When you tap HP app it does not open but crashes instantly.
