Forced switch to Webex
The HiHi app worked fantastically - exactly as needed and was a key point in the sales talk which convinced a switch to this company for our telephone systems. Unfortunately HiHi/4Com have now ended support for this app and decided to integrate Webex for mobile office calls… this doesn’t work seamlessly (contacts do not mirror from office desk phone into Webex for example) and is frustrating at best. A backward step for something we are now locked into for 7 years.
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Early days
We have only just got the handsets in our office. So far they are fine. What is really frustrating is that all calls save on the native phone under recents even when this feature is switched off on the app. I have to make sure I delete my recents on the native phone just to clear all the work numbers called. If you are going to have a feature to turn off save to native phone. Please make sure it actually works before you roll it out.
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Good feature, needs tweeks
Great idea, but need to be able to see if a call has been answered or actually missed on the other hihi devices.
Goes offline from time to time, so I’m not confident that I am getting all calls.
Should be able to copy and paste to make it easier to call a customer back using normal mobile where there is a internet issue.
Goes offline from time to time, so I’m not confident that I am getting all calls.
Should be able to copy and paste to make it easier to call a customer back using normal mobile where there is a internet issue.
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Ahmed
Hi,
Why is the number of simultaneous users limited ?
Why is the number of simultaneous users limited ?
When it works
When it works it’s good but more often than not, I answer the call and can’t hear the other person which always seems unprofessional through no fault of our own. Have uninstalled and reinstalled the app numerous times. Shame really as it is a really useful tool but not when it is so h reliable
Absolute rubbish ‘0’ stars
Calls drop as soon as I answer a call . Sometimes it works and other times it doesn’t. All of our users have issues and always have done. Technical support say they log in and it’s fine, but it’s not for us.
If I could leave the contract I would!
If I had the time I would go down the route of not fit for purpose!
If I could leave the contract I would!
If I had the time I would go down the route of not fit for purpose!
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Call quality
Both app and desk top Handsets, the call quality is shocking, even with perfect Internet connection. When using the app latest update and turning off save to native call list, calls are still shown? privacy concern how is a third party app is able to do this???
Call quality
Both app and desk top Handsets, the call quality is shocking, even with perfect Internet connection. If you're reading this, you're probably had your pants pulled down with no lube and signed a seven-year contract. I'm counting down the days
Great when it works
When it works it’s a great addition to your Hihi set. It means you can receive your calls from anywhere. However I’ve list count of the countless times that on answering the phone with my mobile I couldn’t hear their other person and vice versa. You have to switch your phone on and off to fix this until it happens again. That’s not good enough for a business app. I hope the last update has fixed this
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Poor bluetooth connectivity
New update doesn’t work well with bluetooth head sets. I used the app with my Sony headphones and iPhone 15 for some months before running the latest update - now it connects to the device, but delivers no sound.
Caller names don’t show
Caller names don’t show which is really unhelpful
Poor
If you’re reading this review then it’s probably too late but the app is useless. If you trying to use remotely if you are away from the base station. You either miss a call altogether or when you do answer you can’t hear the caller. You will then need to remove the app altogether and re-install. This solves the problem for a few hours before you need to do the same again. “4 coms” solution is to offer the upgraded phones on a “new” contract at an exorbitant price over 7 years. By the way, you can’t use the app if you have Apple car play installed. They clash
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Doesn’t work
It’s a good idea but when o need it the person on the other end of the phone can’t even hear me so I have to just call them the good old fashion way . Sometimes the phone doesn’t even ring or it sounds like im ringing someone abroad . Very poor and frustrating app
Poor
If you’re reading this review then it’s probably too late but the app is useless. If you trying to use remotely if you are away from the base station. You either miss a call altogether or when you do answer you can’t hear the caller. You will then need to remove the app altogether and re-install. This solves the problem for a few hours before you need to do the same again. “4 coms” solution is to offer the upgraded phones on a “new” contract at an exorbitant price over 7 years.
By the way, you can’t use the app if you have Apple car play installed. They clash
By the way, you can’t use the app if you have Apple car play installed. They clash
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Response from developer
Hi, I am sorry you have experienced issues. I read through the case notes. It would be a good idea for us to capture some logs to see what is happening with your device. I know you have an older phone model however we believe this version should be ok. It should not be necessary to download the app like you are doing. I will ask one of our engineers to reach out to you.
Be cautious before entering a contract
Small companies please beware, Vultures and Cowboys is a very fitting description.
Worst app made
Calls don’t work on the app nothing but issues with it
Absolutely shocking
Would give it no stars if I could absolute shambles
Absolutely shocking
Would give it no stars if I could absolute shambles
Cannot log in
Pressing the log in button does nothing. Doesn’t tell you how many login attempts you have left or allow you to use an online system to recover username or password, you have to phone them and stay on a line for 25 mins. Avoid if possible.
Awful
Awful app and 4com are an awful company. Avoid them, don’t let them sign you into their 7 year contracts
New update has broken some things
Was fine before the latest update, now it automatically goes into a video call, which can’t be changed, so I can no longer update my no answer greeting.
Recent Call List Frustration
The most frustrating thing about the app is that it collates your calls from the app and your personal calls from your mobile together in to your recent calls list. So I have reams of office calls to every department on my personal recent calls list - a feature I often use when driving as I have a small list of regular contacts I use which is easy to operate. Now my recent calls are flooded with useless numbers I don’t intend calling back. Can they not be separated or omitted from the device recent calls list?
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