Hilton Honors User Reviews
Customer Experience
~ Based on 3,133 written reviews from the US App Store.
What users say
Summarized from real user reviews of Hilton Honors. Based on 3.2M reviews and a 4.9/5 average, it highlights the 6 positives and 6 negatives reviewers mention most about this Travel app.
Positive things
- 🚀Easy to use
- 🚀Convenient features
- 👍Seamless check-in and digital key
- 👍Loyalty program benefits
- 👍Great customer service
- 👍Consistent hotel quality
Negative things
- 🐛App crashes and glitches
- 🐛Unreliable digital key functionality
- 🐛Inconsistent room assignments
- 🐛Billing and refund issues
- 🔍Difficult to navigate and find information
- 🔍Limited customization options
Is Hilton Honors Safe?
Hilton Honors: Book Hotels appears safe based on user ratings. AppsHunter Safety Score for Hilton Honors is 98/100.
This assessment is based on 3,216,846 user ratings, with an App Store average of 4.9/5.
Safety Analysis
~ Based on 3,216,846 App Store ratings for Hilton Honors.
Is Hilton Honors Legit?
Hilton Honors: Book Hotels appears to be a legitimate app. AppsHunter Legitimacy Score for Hilton Honors is 83/100.
Based on 83 of 100 points across 7 verification signals from App Store and developer data.
Top reviews
Hilton is my hotel preference always. It's always served me well
I been a member for years. Hilton still does great.
This hotel accommodated us as we arrived early from a Redeye and they not only checked us in early, they upgraded us into a nice suite. Fantastic hospitality!!! 5*
I’m in sales and my schedule constantly changes and Hilton has been more than accommodating to my crazy schedule on numerous occasions!! Thank you!
The Hilton app is smooth.
A must for travel and always gets me and my team to a nice relaxing hotel experience
Have been traveling in this country for nearly 20 years … Hilton honors (the group of hotels) have never EVER disappointed me!
No issues ever from the app.
Why is a chime / music playing every time I unlock my door with the app? Why is there no option to turn it off?
Despite having indicated in every preference that I didn’t want to be solicited. Nice job pissing off your customers.
The app is so well organized and easy to navigate.
Amazing digital keys
I don't travel as much as some but definitely travel more than most. This app and Hilton Hotels have not failed me. The app is easy to use and its integration with mapping and location finding is superior. Thank you for a great experience and keep up the good work.
So easy to use, super convenient
I am not sure why when Hilton picks my room, they always pick the first floor when my profile preference is an upper floor. Then I end up paying extra often for an upper floor.
Easy app!
The Hilton app makes hotel reservations easy. Also we like the check in on the app. Very convenient.
So easy to book. Clear and quick. Thanks!
❤️❤️
It’s always great service from when showing up till leaving highly recommend this location
