Lots of Interesting Pieces
A bit of a con
I’m not entirely sure if this is the case but when clicking links within the magazine to the supporting podcast I’m asked to subscribe. It seems a tad unfair to list podcasts in the contents of the magazine if I’m not able to listen to them.
I’m not sure if you need both subscriptions, or if subscriptions to the other APP also gives you access to the magazines. But be aware that you don’t get full access with this APP.
You can’t link without a subscription number which you don’t get when you purchase through the APP (but, again, it’s not clear if the subscription for this HistoryExtra APP works with the other HistoryExtra APP)
The reason I’m not sure is the support pages don’t answer this question and I haven’t had a clear answer from email support.
Response from developer
Thanks for your review and for your support — we’re glad you’re enjoying the magazine. We appreciate your feedback and are always looking at ways to improve the experience.
No longer allows access to issues
Response from developer
simonwtate, Sorry to hear you're having trouble accessing the newer issues. That shouldn’t happen with an active subscription. Please contact our support team with your subscription details so we can look into this and help restore your access.
App stopped recognizing subscription after “re-branding”
Great mag, app not ideal
New versions never tested update
Response from developer
Thank you for getting in touch. Apologies you're having trouble using your App, if you would please get in touch via this form https://www.immediateapps.co.uk/digital-contact-form/ we may be able to help you with this issue. Many thanks
Reading view
Is it possible to have the ‘reading view’ as it used to be (the paper format) added into the app?
Older issues aren’t accessible even after paying
Response from developer
Thank you for getting in touch. Apologies you're having trouble using your App, if you would get in touch via this form https://www.immediateapps.co.uk/digital-contact-form/ we can help you with this issue. Many thanks
Download
Response from developer
Thank you for getting in touch. Apologies you're having trouble using your App, if you would get in touch via this form https://www.immediateapps.co.uk/digital-contact-form/ we can help you with this issue. Many thanks
Unable to access App. Hopeless tech support. Don’t waste your money!
Captions
Great content but the ads
I just cannot log in!
Rubbish ap , shame as the content good
Response from developer
Thank you for getting in touch. Apologies you're having trouble with your App, if you would get in touch via this form https://www.immediateapps.co.uk/digital-contact-form/ we can troubleshoot this issue. Many thanks
Informed
Waste of space
Dire! Unable to access content that I’ve subscribed to!
Response from developer
Hi there, we're so sorry to hear you have lost access to your issues. Could you confirm you have attempted to register new log in details inside the app, sign in with these new details and restore your purchases already? Please may you email us at appsupport@immediate.co.uk with further details of where you purchased your subscription and we will then look into this further for you. Many thanks.
Sign in requested via History Extra.com
Updated app is brilliant
Easy and more reliable to use and layout more refreshing.
Well Done!
Response from developer
Thank you for the positive review, we really appreciate you taking the time to share your experience with us. We loved your response so much that we would like to ask your permission to use it as a testimonial across our marketing communications. To confirm your permission, please respond by emailing app-reviews@immediate.co.uk.
Great magazine, horrible app, bad customer service
UPdate: If I could give 0 stars I would. Continued bad service. Buy the magazine in paper or don’t buy it at all.
Response from developer
Hi, thanks for getting in touch. We are so sorry that you've been having trouble accessing your subscription and understand how frustrating this must be. Please can I confirm that you've emailed appsupport@immediate.co.uk with full details of the problems you're experiencing? Our team will be in touch to resolve this issue for you.
