Great UI/UX design
Personally out of so many bank app out there, I still find HLB app aesthetic and standard icons, perfect sizing and spaces for each buttons and most importantly easy to use and navigate. Kudos to the IT and design team!
Response from developer
Thank you for your review! Your feedback motivates us to keep improving and delivering the best banking experience. If there's anything more we can do, don't hesitate to let us know!
Fast and secure
I don’t mind keep typing my password because HLB do care about their customer …thanks HLB
Simply and easy
So…so….easy to perform transactions, simple presentation and not complicated
User-friendly and Efficient
The app layout is clean and navigating through my accounts is seamless. Transferring funds and paying bills only takes a few taps. Very dependable for daily use!
Ok
Ok sagat
bad Design and bad UI & UX
Very poor app design and user experience. The interface is confusing, scattered, and not intuitive at all. Even something as basic as authorizing a payment becomes unnecessarily frustrating. After logging in, sometimes you need to exit the app completely, close it, and reopen it just to continue the authorization process properly.
Finding previous transactions or scheduled transfers is also extremely difficult. The menu structure feels messy and badly organized. Editing a scheduled transfer is especially frustrating — it almost feels like the app is intentionally designed to make editing difficult.
The dark mode and light mode are also poorly designed. The contrast is bad, and the light mode is excessively bright and uncomfortable to look at.
For a banking app, usability and clarity should be a priority, but this app makes simple banking tasks stressful and time-consuming. Please seriously improve the interface, navigation, and overall user experience.
Finding previous transactions or scheduled transfers is also extremely difficult. The menu structure feels messy and badly organized. Editing a scheduled transfer is especially frustrating — it almost feels like the app is intentionally designed to make editing difficult.
The dark mode and light mode are also poorly designed. The contrast is bad, and the light mode is excessively bright and uncomfortable to look at.
For a banking app, usability and clarity should be a priority, but this app makes simple banking tasks stressful and time-consuming. Please seriously improve the interface, navigation, and overall user experience.
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Online Web Payment Problem
For quite awhile now, the online Web payment cannot be processed. Each time upon submission to process payment, the page will clear out and restart process. No message for failed payments. A big let down.
New Quick pay very inconvenient
Why the quick pay function became so extra in the apps main page? I like old quick pay function very much, aways use it to pay for my monthly fix expenses , just to edit some keyword at reference part. But now quick pay only show me 2 old transactions, I saw the 3rd 1 but cannot reach it. So I need to do everything from a to z for every payment now. Waste alotsof time. Can you give back my old quick pay function.
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Loading online banking page
At first it was good and smooth. But recently i think starting on Feb 2026 onwards while i want to do payment or any online banking transaction from this apps, it will stuck there and sign in page with blank page. I cannot proceed with payment or anything and have to switch to another online banking account to proceed payment while my internet is doing fine. I hope management can improve this apps.
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Alifa hair salon
Saya sangat berpuas hati dgn perkhidmatan di hong leong bank..staf sangat mesra,proses urusan cepat dan mudah’connect juga senang di gunakan.
One of the easiest banking apps to use
Been using for a year, so easy to do online transactions
can’t download on ios 26.2.1
UPDATE: the developer replying same to everyone without taking note of serious concerns as its not supporting the ios patest updates. Whatsa the point of DEVELOPER REPLY if they copy paste the same reply to everyone asking contact customer service???? Hello? It’s software issue, which should be taken note and fix by developers, not customer service.
I just changed my device. All of the job apps are compatible on the iOS except this one. Does even the tech team care to notice and fix the compatibility?
I just changed my device. All of the job apps are compatible on the iOS except this one. Does even the tech team care to notice and fix the compatibility?
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Bad Banking Experience
Staff are not helpful, and dealing with the call center feels frustrating and unprofessional. Instead of assisting, responses are slow, unclear, and often feel like they are deliberately delaying customers who urgently need help. When money is involved, this kind of attitude is unacceptable.
The overall experience is bad — poor support, weak accountability, and endless follow-ups with no real resolution. Communication is inconsistent, and customers are left feeling ignored rather than supported.
Installing this application is something you will likely regret. For a bank, trust is everything, and this app fails to deliver even the basics of reliability, responsibility, and proper customer care.
If you value your time, peace of mind, and financial safety, think carefully
The overall experience is bad — poor support, weak accountability, and endless follow-ups with no real resolution. Communication is inconsistent, and customers are left feeling ignored rather than supported.
Installing this application is something you will likely regret. For a bank, trust is everything, and this app fails to deliver even the basics of reliability, responsibility, and proper customer care.
If you value your time, peace of mind, and financial safety, think carefully
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Got detection
After update ios, apps say jailbroken device
New update sucks don’t know why my phone never jailbreak and it detect and can’t open
New update sucks don’t know why my phone never jailbreak and it detect and can’t open
Response from developer
Thank you for your review & feedback. We are constantly learning and will ensure that improvements are made to improve and enhance your experience using the CONNECT feature. Please reach out to us by: Calling: 03-76268899 Email: HLOnline@hlbb.hongleong.com.my Our officers will investigate this & ensure we resolve it for you.
Easy to use
Good app. Easy to use and I can perform so many types of transactions on it.
Excessive measures makes usage inconvenient
I don’t see the point to implement Face ID JUST to view OTP when you already have done the device binding and other safety measures? There’s a short time limit to input OTP in other apps, I don’t want to waste time doing Face ID! This so-called security measure is excessive and unnecessary, no other banks does this.
Please reconsider this measure, and allow us to view OTP directly from the app instead of needing biometric verification.
Or at least make the biometric verification to view OTP [optional] for people who wants to use it, instead of FORCING everybody to use it. At this rate you might as well force everyone to use Face ID for logins too. And if you do that, I will just change to another more user-friendly bank.
Please reconsider this measure, and allow us to view OTP directly from the app instead of needing biometric verification.
Or at least make the biometric verification to view OTP [optional] for people who wants to use it, instead of FORCING everybody to use it. At this rate you might as well force everyone to use Face ID for logins too. And if you do that, I will just change to another more user-friendly bank.
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Need serious improvement
This banking app is very disappointing. It frequently disconnects and logs users out unexpectedly, which makes it unreliable for important transactions. The system is not stable, and there seems to be no proper support or responsibility taken to resolve these issues. As a banking app, it should prioritize security, stability, and user convenience, but instead it causes unnecessary stress and wasted time. Please improve the performance and provide better customer support for users.
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notifications
Overall is fine maybe if add a changing number OPT options make it perfect but i the problem is why everytime i received money when people transferred money to my bank account it didn’t showed up the notification. I did not get the notification at all? Please fix this problem.
Excellent service as far as im using since 2023
I’ve been using it since 2023, easy interface, easy to download bank statement, easy to transfers money, easy access to increase money limitation in bank. Keep up good work.
