Great app on one device
This works really well if you use their WiFi and just use one device . You can turn off on one device and open on another , but I typically had issues doing that. If you want to use your iPad and your phone (example) I’d suggest getting the more expensive multiple device WiFi package .
Not Useful
While on board I was unable to login and connect (even though the phone was connected to the ship WiFi) more than 50% of the time making the app less useful. I guess they prioritise WiFi paying passengers. Sometimes the app didn’t even seem to know what ship I was on so I couldn’t even use it in anonymous most.
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Can’t plan
I’m unable to create my itinerary Every time I select something from the daily program, I get an error message that tells me “something went wrong “ and “to try later”!
Looks great!
Love the new look and feel. Functionally it works better and really love the images/content.
Very Poor Design
As a college professor who started teaching commercial web design and development in the late 1980’s I would give the “updated” Navigator an “F”. It doesn’t work on Apple tablets nor my iPhone 17 Pro. Previous version worked on all my devices. Tried multiple browsers and only one that worked was Edge on my desktop. No way to access the “wallet” for boarding pass on tablet or iPhone. Basically, after exiting app and attempting to reopen on iPhone and tablet I could not enter user name or password. New Navigator appears to have been developed by amateurs.
Ended up having to print cruise documents. HAL, please go back to previous version and hire some professional designers/developers.
Ended up having to print cruise documents. HAL, please go back to previous version and hire some professional designers/developers.
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Worst App
Worst app ever, always drops the username and pw
And the wif.
Too slow to navigate. Horribly unorganized and over complicated. This app is I would not sail on Holland again. Check out Norwegian or anyone else. Fix the app!
And the wif.
Too slow to navigate. Horribly unorganized and over complicated. This app is I would not sail on Holland again. Check out Norwegian or anyone else. Fix the app!
Meh
This ap is mediocre at best. You would think Holland would have something much better.
Garbage App
I don’t know who is rating this app above 3 stars?!
Are you even using the app??
You can’t do a thing with it.
I can’t even make a dinner reservation.
The chat is worthless.
I’m signed in.
On my phone.
And the continues to ask me for the BOOKING NUMBER?!?!?!
Are you kidding me?
Do you want some constructive feedback?
Have the app download the week onto your phone.
Then, when you are at sea, with no WiFi or signal, it’s still works. Do you see where we are going here? It’s called making the app useful.
Finished my weeklong cruise and the app had no value whatsoever.
It’s worthless. Just use the TV and phone in your room. Welcome to 1996.
Are you even using the app??
You can’t do a thing with it.
I can’t even make a dinner reservation.
The chat is worthless.
I’m signed in.
On my phone.
And the continues to ask me for the BOOKING NUMBER?!?!?!
Are you kidding me?
Do you want some constructive feedback?
Have the app download the week onto your phone.
Then, when you are at sea, with no WiFi or signal, it’s still works. Do you see where we are going here? It’s called making the app useful.
Finished my weeklong cruise and the app had no value whatsoever.
It’s worthless. Just use the TV and phone in your room. Welcome to 1996.
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Like the Updated App
The updated Holland American app was an excellent redesigned which makes managing your cruise experience easier. A more logical layout for using the app.
Horrible UI
Needs some serious re-mapping of app features. I want to see my booking and who I’m traveling with (who’s in my room) from the home page. I would also like the ability manage a family member’s booking, so some sort of linking of bookings would be helpful. The whole experience has been so awful, I will never travel on Holland ever again. I want to get on the app, so what I need and then get out. Not hunt and search and still not have the info I need at my fingertips. Had trouble booking excursions for our group of 10 travelers (5 cabins). Had to book and pay for each room one by one. It let me add people to my excursion booking but did not properly add all participants to the reservation/cart.
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Awful app experience
The app continually logs me out and it’s a pain to log back in .
Buggy AF
Can't log in when connected to ship wifi. Can log in when i have LTE, but when i connect to ship wifi, it boots me out. Please fix your app. :) also, cruise has no matcha but every canadian port does. let's catch up to the times my friends
Know Your Audience
Considering most of the people cruising and using the Navigator App are over age 50, why would you make the font so faint? I could barely read what I typed when I was trying to log in.
One of the worst apps
The worst app of all cruise lines. Low grade app developed with cheap rupees.
Absolutely Horrible APP
Worst User Interface I’ve experienced in years. Pure Frustration!
HAL should be totally ashamed of this POS.
HAL should be totally ashamed of this POS.
Additional Language Options
It would be wonderful if we have other language options when chatting with our friends onboard other than English.
The most dysfunctional app I have ever used.
I have no idea why I even bothered getting this app prior to my HAL cruise. It never let me log in during any days at sea, and when we were in port it blocked login because I was no longer using HAL's guest wifi. The user interface seemed to change on a whim, sometimes it looked one way and sometimes it looked another. I don't believe someone should have to spend their precious and finite cruise time troubleshooting tech issues with guest services onboard to get an app to work. If you're actually able to use this app, you may feel differently, but from where I stand there is absolutely no reason to download this app and give them your data. It did not work; it was as if I didn't have it installed in the first place.
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Changes needed Shorex
I really think that the app needs to give guests the chance to see exactly what they are booking in the app. Like princess does. Their app provides the whole itinerary of their shore excursion. And it gives the guests the change to see what they really are booking and keeps the Shorex team and tour operators transparent but it also give the guests clarity that if something isn’t followed then there is a change to be able to look back at it in the app.
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The year 1995 came to this app
This app looks like IT was coded in the 90s other than the photos. Not intuitive, not easy to use and customers are clearly not the center of their digital footprint.
Need magnifying glass to see sub menus
Sub menus from bottom of the screen are near impossible to decipher and “navigate” - not help. Please make larger
