Family sharing is not working
Having even premium subscription, I cannot share purchases with family. But support of family sharing is clearly stated in the app description
Calories Burned
The calories burned do not correspond to the actual value
App not working correctly
Although you subscribe premium, no possible to create a plan as promised
No response
Written to them multiple times no response but they charge on time every time
Beautiful pictures but few novelties
In 3 years I haven’t seen big changes to app, same videos, same things. Real videos of coaches are good. Some motivational feature would be nice.
Asking for App Store rating
I started at 5 stars. I really enjoy the app. Then the pop up to rate and review kept popping up every time I used the app. After a month of over a 100 pop ups for rate and review the rating has dropped to 1 star. I was just rating once a day, but will do it every time now and give 1 star until it stops asking every time or I can cancel app. It is that annoying.
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New Nutrition
The new nutrition update does not feel right, when u start a food plan its supposed to show meals per day of the week
After updating app i lost my meal plan progress why?
After updating app i lost my meal plan progress why?
Без платной подписки не загружаются тренировки, которые помечены как бесплатные
Идет загрузка, потом появляется надпись, что что-то пошло не так
Response from developer
Hello, thanks for reaching out! The app works based on the premium subscription terms. Please email us at support@verv.com; we'll gladly explain it in more detail.
Pure Fraud in Billing
I have attempted to cancel this app three times and it does not show in my subscriptions, the delete subscription button in their app. Mysteriously doesn’t work and yet they continue to draw $107 from my account quarterly. Do not download this app, it is being reported to the consumer protection agency.
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Lifetime Verv Premium Account
I continuously have problems accessing my Lifetime Verv Premium account. I use the link I was given and it’s not being recognized. After four years, I should not still be experiencing this issue. There should be an independent login that is associated with my account that is not solely dependent on the AppStore recognizing a link created for a purchase workaround. This one thing is tainting my whole experience with the app because it is extremely frustrating, not to mention counterproductive to the whole reason why I am trying to use the app.
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O stars
Terrible. $60 subscription that is hard to cancel
Subscription
Just got a notification that I paid for a subscription I didn’t even know I had. Went to unsubscribe have to redo all the questions, don’t even know how to login to unsubscribe. So annoying! 30$ a month and I can’t even login to cancel. I want my money back.
Почините пожалуйста
Пользовался им на протяжении полутора лет, но сейчас приложение перестало грузить тренировки, зависает на 18 - 20 процентах и все.
Response from developer
Hello, thank you for training with our app, and sorry for the inconvenience caused 💔️ We would appreciate it if you could contact us via the in-app support or email us at support@verv.com and provide us with more details about the issue — we'll be happy to help.
Cancel account
Cannot get account canceled. Choose cancel subscription and receive consistent message the request cannot be completed.
Can't stop charges
I've asked to stop subscription 4 months ago & keep getting hit with monthly charge. I am about to cancel my card. Don't know what else to do.
Do Not Use
Cancelled my subscription months ago and still being charged via PayPal. Customer support is more than likely a bot or AI since there is no telephone number to call that I’ve been able to find.
Sneaky Tactics
The company uses sneaky tactics for billing users monthly and hoping they don’t notice. After the initial charge from Slimkit the new charge from then on is Verv. I had downloaded the Slimkit walking app, but never Verv.
This is the only app I’ve ever had that does not show in my subscriptions when using my Apple Pay. As I never saw charges from Slimkit I had assumed incorrectly I was not paying for a premium trial. This developer must actively choose to not show their subscription status of the app in the iOS settings so people do not realize they have an active subscription.
After a year of realizing I was behind charged, I didn’t asked for a refund for previous months, , but only for the most recent charge (the same day it went through) and explained that I couldn’t utilize its services anymore due to pregnancy/bed rest this month.
Customer service was unhelpful siting they wouldn’t do any refunds beyond the first month offering zero flexibility.
I would have considered redownloading and using the app post pregnancy, but I feel like I’ve been scammed and will now no longer be using or recommending it.
There are also many reports on Better Business Bereau of similar situations.
This is the only app I’ve ever had that does not show in my subscriptions when using my Apple Pay. As I never saw charges from Slimkit I had assumed incorrectly I was not paying for a premium trial. This developer must actively choose to not show their subscription status of the app in the iOS settings so people do not realize they have an active subscription.
After a year of realizing I was behind charged, I didn’t asked for a refund for previous months, , but only for the most recent charge (the same day it went through) and explained that I couldn’t utilize its services anymore due to pregnancy/bed rest this month.
Customer service was unhelpful siting they wouldn’t do any refunds beyond the first month offering zero flexibility.
I would have considered redownloading and using the app post pregnancy, but I feel like I’ve been scammed and will now no longer be using or recommending it.
There are also many reports on Better Business Bereau of similar situations.
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Response from developer
We’re sorry for the confusion. Besides App Store subscriptions, we also offer web subscriptions, which may not appear in your Apple ID settings. Refunds are limited by our policy, but we’ll make sure your feedback is shared with the team. 🤝
Scammers
They are still charging and taking money.
Still billing my card
Also did the 7 day trial and consistently getting billed each month after not subscribing please tell me how to cancel this
Absolute SCAM!
I see another person had noted that it’s impossible to unlink your credit card. I have had the same issue. After canceling this years ago, they continue to charge me. It’s not worth it! This is an absolute SCAM! Run! Don’t download
