manque de stabilité & visionnage instable mauvais qualité
J’ai fait installer 4cameras par mon électricien depuis 3ans dans l’ensemble satisfait mais besoin d’améliorer le système concept !! c’est pas top besoin d’une vision plus nette et plus clair !!! Pour info d’autre marque ont de meilleurs résultats à ce point là !!! merci d’apporter des améliorations( x8 zoom ) image hyper flou ! Pas nette du tout !Merci de prendre en compte nos requêtes afin de satisfaire les clients qui ont fait confiance à netatmo pour soi-disant fiabilité il y a eu des moments c’était mieux plus net ! mais là c’est pire la partie nocturne nulle Je fini par croire que netatmo a perdu sa crédibilité j’ai l’impression que personne ne visionnent nos messages !! Et dire que j’ai fait installer ces caméras !! Avec le sentiment d’avoir fait le mauvais choix !!!! Et au prix que j’ai acheté les 4 caméras intelligentes ?? Plus cher que celle qu’ils ont sortie originale !!! Incompréhensible !! merci de faire le nécessaire ou est le professionnalisme ! Il semblerait que le problème soit résolu avoir pas la suite !! Merci de votre action à la résolution
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Response from developer
Bonjour, merci pour votre avis. Si la caméra effectue une détection incorrecte, vous pouvez corriger cette détection en cliquant sur les trois points verticaux à droite de l'événement concerné dans la timeline, puis sur "Améliorer la détection". Pour plus d'informations, nous restons à votre écoute via notre centre d'aide. Camille Service client Netatmo
Request a Format micro SD card option be added to the app?
Please could you consider adding a format button/option added to the reboot option that exists in the Netatmo security app. I use an MLC card in my video doorbell and to prolong longevity of the card an infrequent format of the card might help its durability. Hope that’s possible. Thanks. Paul
Doorbell
I bought this product worked great for six months and went wrong after an update and has never worked again since I was told to change the fuse I have done this and didn’t make a difference I was then told I need a new one and I can honestly say I will never buy another product from this company ever again I wouldn’t take a product from them if they were giving them away I’d give them directions to the nearest recycling centre!
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Nightmare smoke detector
I been writing them multiple times about not being able to add smoke detectors i account but never got a response! I spent 2k on system and i currently have 10 smoke detectors which is my biggest mistake in my life spending money in Netatmo! Support is a joke, never respond to emails, i opened over 10 tickets and nothing. I have 6 new smoke detectors and cannot add to account anymore at all. Do not buy. You will regret it. This product is a failure and gradually is sinking! DO NOT BUY.
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good security app
Best security app
Up to date information
Great
BTICINO Intercom
We use this app to screen couriers and open the gate remotely in a 5 unit building. The app takes 12 seconds to respond to a visitor ringing the doorbell. Add 10 seconds to get your phone out and answer it and the delivery driver is gone and you have missed your parcel. It needs to be faster otherwise it is just a waste of money.
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Neat concept but poor implementation
Poor reliability, poor recording performance
This thing works well.
I bought this item for my mother, once her kitchen caught fire and regular smoke alarm failed to trigger, so I bought this as backup. This smoke detector warns me regardless of where I’m in the world then I could reach out to her helper etc!
it was great not no more
i did a factory reset on the doorbell and now it wont connect to the app but it does connect to apple home app and it says can’t connect to netatmo server so its a 1 star vote from me, i am disappointed
Awful support
I have been a loyal Netatmo customer for many years and have invested heavily in their ecosystem, which makes this experience even more disappointing.
A recent setup issue — which ultimately turned out to be a fault on Netatmo’s side — wasted several days of my time trying to configure a system that simply could not work correctly. What is most frustrating is that it took Netatmo nearly three weeks to identify and resolve the problem, during which communication was poor and reassurance minimal.
At no point was there a meaningful apology or clear ownership of the disruption caused to customers. For a premium smart-home brand, the level of customer support and transparency fell far below expectations.
While the products themselves can be good when working properly, the support experience has seriously damaged my confidence in the company. Existing customers deserve far better communication, faster escalation of known issues, and proper accountability when failures occur.
A recent setup issue — which ultimately turned out to be a fault on Netatmo’s side — wasted several days of my time trying to configure a system that simply could not work correctly. What is most frustrating is that it took Netatmo nearly three weeks to identify and resolve the problem, during which communication was poor and reassurance minimal.
At no point was there a meaningful apology or clear ownership of the disruption caused to customers. For a premium smart-home brand, the level of customer support and transparency fell far below expectations.
While the products themselves can be good when working properly, the support experience has seriously damaged my confidence in the company. Existing customers deserve far better communication, faster escalation of known issues, and proper accountability when failures occur.
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No stars
Not worth any stars, this device is totally useless for security, fails to pick up almost anything happening on driveway or outside front door, does occasionally pick up random passer by. Thumbnails and videos no longer work since update. Almost unusable even as a doorbell as pick up or cancellation on phone doesn’t work reliably.
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aplicativo cai
o aplicativo cai e você corre o risco de ficar trancado pra fora
Server repeatedly down
Still down - 24 hours and counting. Buy something else.
Bad first time experience
Ive just bought a Netatmo ‘Smart Smoke Alarm’ and the App says ‘connecting’ for around 20 minutes but then fails with Cannot Connect to Netatmo Server. Tries three times!
It adds the device to Apple Home but it shows as ‘not active’
It adds the device to Apple Home but it shows as ‘not active’
Cámara
Muy buena definición
APS
Good
Netatmo Security
Une application de haut niveau. Mises à jour en temps utile et fonctionne très bien. Je recommande car aussi un super service après vente!
Par contre depuis quelques temps, des difficultés pour installer une caméra (exp welcome car ça bloque sur iOS une fois scanné le code HomeKit. Tourne en boucle et ne s’affiche pas dans Security
Par contre depuis quelques temps, des difficultés pour installer une caméra (exp welcome car ça bloque sur iOS une fois scanné le code HomeKit. Tourne en boucle et ne s’affiche pas dans Security
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Ok
Nie wyświetlają się tylko powiadomienia w Apple Watch :( schoda
Not good
I have 4 cameras, and I consider them the worst purchase of this type I've ever made. The cameras are constantly causing problems—communication issues—and the lack of an intuitive interface for configuring rooms is a disaster. I don't recommend them. I have another Chinese one, no problems.
