Gateway loses connection to server
UPDATED 08/2026 Through trial and error adding and removing automations it appears that having too many associated to one room causes the gateway to disconnect. I’ve also added a smart plug to the gateway so I can reset it from my phone | The app worked perfectly for the first six months then the problems started. It now loses connection to the server on a daily basis. Automations don’t happen as programmed and some of our windows won’t connect to the app. As others have said this app is not fit for purpose. Don’t bother with UK technical support as they will waste your time. The app redesign is also a mess
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SSim0n0
Great when it works, awful when it doesn’t
When it works it’s simple enough. When it disconnects from the Wi-Fi for seemingly no reason it’s a nightmare. Same after a power outage; welcome to hours of trying to reconnect to servers. Support is a joke.
JJKReviews123
Non functioning gateway with no response from Velux
Our gateway has been non-functional for over 6 weeks. There has been no response from Netatmo to requests for help from the Velux engineers, and no alternative suggestions
TTornadoGoose
Not user friendly
A real nightmare to use. I had to try renaming things several times and still don’t know what the problem was. I hope I’ve sorted it out now, but I’m not confident
Aasuitablecase
Limited functionality
Really has limited functionality. Airing , good morning /night opens / closes all . Can’t create groups , like “bedrooms” so that they can air separately to the rest of home .
DIDamo I
