Cant be trusted
Great when it works
The worst software I have ever experienced
Impossible to configure. Shameful
Needs work
Not very reliable. Can go weeks where it doesn’t work.
Very Temperamental
Occasionally the app works, most of the time it doesn’t stating an error message ‘ the gateway is not connected to the Internet’
Gateway loses connection to server
UPDATED 08/2026 Through trial and error adding and removing automations it appears that having too many associated to one room causes the gateway to disconnect. I’ve also added a smart plug to the gateway so I can reset it from my phone | The app worked perfectly for the first six months then the problems started. It now loses connection to the server on a daily basis. Automations don’t happen as programmed and some of our windows won’t connect to the app. As others have said this app is not fit for purpose. Don’t bother with UK technical support as they will waste your time. The app redesign is also a mess
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Great when it works, awful when it doesn’t
When it works it’s simple enough. When it disconnects from the Wi-Fi for seemingly no reason it’s a nightmare. Same after a power outage; welcome to hours of trying to reconnect to servers. Support is a joke.
Great App, but Needs Seasonal Scheduling
The VELUX app has been excellent overall! Installation and setup were straightforward, and the interface is intuitive and easy to use. Controlling my skylight blinds and setting up automations has been a great experience.
My one frustration is the lack of seasonal scheduling. Living in Colorado, where temperatures and sunlight vary significantly throughout the year, I’d love the ability to create multiple schedules that automatically activate based on the time of year. For example, I want different schedules for summer cooling and winter insulation without having to manually change them every season.
Adding seasonal schedules with configurable start and end dates would make an already great app even better!
My one frustration is the lack of seasonal scheduling. Living in Colorado, where temperatures and sunlight vary significantly throughout the year, I’d love the ability to create multiple schedules that automatically activate based on the time of year. For example, I want different schedules for summer cooling and winter insulation without having to manually change them every season.
Adding seasonal schedules with configurable start and end dates would make an already great app even better!
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Non functioning gateway with no response from Velux
Our gateway has been non-functional for over 6 weeks. There has been no response from Netatmo to requests for help from the Velux engineers, and no alternative suggestions
Not user friendly
A real nightmare to use. I had to try renaming things several times and still don’t know what the problem was. I hope I’ve sorted it out now, but I’m not confident
Limited functionality
Really has limited functionality. Airing , good morning /night opens / closes all . Can’t create groups , like “bedrooms” so that they can air separately to the rest of home .
Flakey
Mount for hub is one-off, non standard. Authentication sequence is flawed. No handover between IOS and Android
Rubbish product avoid
2 days of trying to get this rubbish app working with its gateway. Will not copy settings and recognize skylights no matter. Don’t expect any support from VELUx either unless you want sit on hold for years.
DOES NOT WORK WITH ALEXA
So unusual and short-sighted of Velux not to integrate with Amazon Alexa.
Very Pleased
We recently had solar powered windows and blinds installed. Not wanting 4 separate controllers we bought a Velux Active with Netatmo system.
Easy to install, configure and operate - even I managed it!
Easy to install, configure and operate - even I managed it!
Terrrible reliability
When this works it works fine but the problem is connectivity, pretty much everything time I go to use the app I have to reboot the system and reset the gateway. The window is great but the automation is absolutely terrible.
Impersonal
No personal contact leads to bad reviews. Own it!
Good when it works
Disconnects at least once a day even though the gateway is less than 3 metres from the router and in the same room. Netatmo conditions inaccurate at my location stating cloudy when there wasn’t a cloud in the sky all day so my sun shutters remained open.
Easy to set up apart from the sensors
Easy add to HomeKit. Easy port from the VELUX controller. Impossible to add the VELUX sensors.
Lousy
I’ve spent eight hours with tech-support and still haven’t completed. All individual remotes are useless. The hub is glitchy.
Entwicklung vor Jahren stehengeblieben
Ich nutze die App jetzt seit 7 Jahren, wir haben 6 Dachfenster, teilweise mit Rollos und Markisen. Gateway ist teilweise neben den Geräten 5 m Luftentfernung. Trotzdem sind die Geräte häufig nicht erreichbar. (Gateway zeigt vollen WLAN Empfang) Die Verbindungen sind häufig instabil. Gateway braucht häufig mehrere Minuten um die den Zustand der Produkte zu aktualisieren. Regensensor sind viel zu empfindlich, auch bei niedriger Einstellung. Am meisten ärgert mich aber der Support der immer wieder auf die FAQ verweist und nicht wirklich eine Hilfe ist. (Hilfe Hinweise wie das Produkt ist möglicherweise vom Strom getrennt, sind so banal fehlgeleitet, dass man es sich nicht vorstellen kann) Nahezu überall werden Auszüge aus der Bedienungsanleitung zitiert. Wirklichen Support stelle ich mir anders vor! Signalstärke zwischen Fenster und Gateway ist nicht erkennbar. Automation, die sich überschneiden, werden nicht automatisch angepasst. Fenster schließen sich bei Nachtkühlung im Zeitfenster, obwohl die Räume noch zu warm sind. (Außentemperatur Luftfeuchtigkeit etc. Wäre lüften, auf jeden Fall noch weiterhin sinnvoll) Das Produkt hat sich seit 7 Jahren nicht weiterentwickelt. Wirklich schade
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Response from developer
Hallo Tobi 1986, besten Dank für die positive Bewertung. Gerne leiten wir den Verbesserungsvorschlag an unsere Entwicklung weiter. Freundliche Grüße, Ihr VELUX ACTIVE Team
