Push Notifications
The app doesn’t push notifications to me. I only know about available giga when I check my email, and by that time, they’ve been claimed. I’ve updated my phone, the app, been in settings and made sure even Siri announces Homeaglow notifications and I still don’t get them.
Edit** Homeaglow messaged me and I get that as a push notification but not claimable jobs… they gave advice that I’ve already used. I have installed, reinstalled, logged out, logged back in, updated my phone, turned notifications off, turned notifications on. I have submitted a review on the App Store and I have spoken with support… and everyone gives the same answers that do not work. The support team is telling me to check my dashboard every so often but I will not doing that. I get the notifications as an email and nothing else. It isn't my phone, it isn't my notifications and I'm not looking at this app all day as I do hair, work a regular 9-5 and work on cars when I'm not cleaning houses. If they pop up like they should, I'II consider accepting them.
Until then, I'm not checking any emails or cruising the app every couple minutes looking for work.
Edit** Homeaglow messaged me and I get that as a push notification but not claimable jobs… they gave advice that I’ve already used. I have installed, reinstalled, logged out, logged back in, updated my phone, turned notifications off, turned notifications on. I have submitted a review on the App Store and I have spoken with support… and everyone gives the same answers that do not work. The support team is telling me to check my dashboard every so often but I will not doing that. I get the notifications as an email and nothing else. It isn't my phone, it isn't my notifications and I'm not looking at this app all day as I do hair, work a regular 9-5 and work on cars when I'm not cleaning houses. If they pop up like they should, I'II consider accepting them.
Until then, I'm not checking any emails or cruising the app every couple minutes looking for work.
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Professional Cleaner
It has been a pleasant experience working and communicating with customers and Homeaglow to assist in providing service to all of my customers to enhance the quality of the day to day busy schedules and giving comfort adding a helping hand and a special thank you to all of my repeated clients in maintaining the upkeep opening more doors for mini projects to get started and completed!✨💡🔑
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Review from an unpaid cleaner
I used to love this platform to source cleaning jobs. However, it’s been 2 weeks and I’m still unpaid for the work that I’ve done. Python error completely blocks contractor payouts, support is not responding.
It’s not letting me use the app
I’m not understanding I’ve deleted and re downloaded like 10 times and it won’t let me into my account
Pick and chooses
I have been with Homeglow I have good and bad to say the bad they pick and choose who to send jobs the communication has gotten better and the pay is mot good at all however it has helped me build clients for my business as well
Getting paid
My very first job I wasn’t able to get paid instantly. I rely on that money for gas and supplies. Very inconvenient!
Push Notifications
The app doesn’t push notifications to me. I only know about available giga when I check my email, and by that time, they’ve been claimed. I’ve updated my phone, the app, been in settings and made sure even Siri announces Homeaglow notifications and I still don’t get them.
Doesn’t really help cleaners
Started this about two months ago at first it was good. You do get jobs. Quick jobs but if for some reason you cannot access clients home you do get a lockout fee for clients get to rate you and they always reach you one store because they don’t get their house clean when they are the reason that you cannot access the home. They will deactivate your account if you get less than 4.7 stars, even though it says 4.0 stars. If you do this work, just be careful with not being able to access clients homes!
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New user
So far pretty good easy to use and great customer service when you need it.
Review
Great app that’s flexible and easy to navigate
Scammer
App is a scam to steal your information
Me facina
Puedo cuidar de mis hijas y disponer de mi tiempo
Beware
There’s nothing to protect us against cancellations these ppl will book and cancel so fast or have you waste 50 miles in gas and still not provide you lock out fee. These ppls homes are disgraceful you will be working so much harder for way less!! Be advised . I suggest joining fb group to get a better understanding of what you’re signing up for it’s tough. Everything is sooooo far out as well! I hate this app and I can’t wait to get a normal job.
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Limpiador de casas
Critical areas that must be improved urgently
As a cleaner registered on the platform, I am reporting the following safety and labor condition failures that HomeGlobe must correct:
Homeaglow must improve in the following areas:
1. Safety and location tracking at residences: The app currently does not log when a cleaner enters or exits a home. This leaves workers completely vulnerable.
• Recent case: Eight days ago, a coworker entered a client’s home. She was offered a glass of water, accepted it, and the client had added a substance to it. She became completely disoriented, unable to understand where she was or move. She had to call 911 for police and an ambulance to remove her from the location. The hospital’s toxicology report confirmed hallucinogens in her blood. Homeaglow has no protocol for these cases.
2. Insurance coverage and operating expenses: The $18-$20 per hour rate does not account for the fact that cleaners pay out of pocket for: health insurance, accident insurance, transportation, cleaning products, and equipment. The company does not provide any supplies or protection. The net earnings do not match the risks of the job.
3. Legal support for workers: In incidents and lawsuits, the platform prioritizes the client. There is no clear protocol for defense or support for the affected cleaner.
4. Hourly rate: The current pay is not competitive or sustainable considering that all expenses and risks are covered by the worker.
For the safety of cleaners, Homeaglow must implement check-in/check-out geolocation, active accident insurance during service, and a rate review that covers the real costs of the work. Until these issues are fixed, the platform represents a workplace hazard.
Reporting a serious case of non-payment and abandonment by support:
1. Cancellation after service was done: I went to a client’s home, completed the full cleaning, and when I went to submit the invoice in the app, the client canceled the job. I was already inside the house and the work was finished.
2. Evidence ignored: I sent support photos of the completed cleaning and a screenshot of my GPS location as proof that I was at the address working. Homeaglow has not paid me for the service.
3. Support does not respond on time: Support always replies 2 or 3 days later. If you have a question, an issue with a client, or an accident inside a home, no one will help you in real time. You are completely on your own.
4. Total loss: I lost my time, my cleaning products, my transportation money, and my peace of mind.
5. Platform retaliation: After the client reported me, Homeaglow’s solution was to block my account. They do not answer my messages regarding my payment claim.
The app does not protect workers. It defends the client even when there is evidence the service was completed. Homeaglow must implement: guaranteed payment upon check-in, human review of evidence before blocking accounts, and real-time support for emergencies.
Until this changes, working here is a risk of working for free and without backup.
Áreas críticas que deben mejorar urgentemente
Como trabajadora de limpieza registrada en la plataforma, reporto las siguientes fallas de seguridad y condiciones laborales que Homeaglow debe corregir:
Homeaglow debe mejorar en lo siguiente:
1. Seguridad y rastreo en domicilios: Actualmente la app no registra la entrada ni salida del limpiador a la vivienda. Esto deja al trabajador en total vulnerabilidad.
• Caso reciente: Hace ocho días, una compañera ingresó a un domicilio. Le ofrecieron un vaso de agua, lo aceptó y el cliente le colocó una sustancia. Ella quedó totalmente desorientada, sin saber dónde estaba y sin poder moverse. Tuvo que llamar al 911 para que policía y ambulancia la sacaran del lugar. El reporte toxicológico del hospital confirmó presencia de alucinógenos en su sangre. Homeaglow no tiene protocolo para estos casos.
2. Cobertura de seguro y gastos operativos: La tarifa de $18-$20 por hora no contempla que el limpiador cubre de su bolsillo: seguro de salud, seguro de accidentes, transporte, productos de limpieza y maquinaria. La empresa no provee ningún insumo ni protección. La ganancia neta no corresponde al riesgo del trabajo.
3. Respaldo legal al trabajador: En incidentes y demandas, la plataforma prioriza al cliente. No existe un protocolo claro de defensa ni acompañamiento para el limpiador afectado.
4. Tarifa por hora: El pago actual no es competitivo ni sostenible considerando que todos los gastos y riesgos corren por cuenta del trabajador.
Por la seguridad de los limpiadores, Homeaglow debe implementar geolocalización de entrada/salida, seguro de accidentes activo durante el servicio, y una revisión de tarifas que cubra los costos reales del trabajo. Hasta que no se corrijan estos puntos, la plataforma representa un riesgo laboral.
Reporto un caso grave de falta de pago y abandono por parte de soporte:
1. Cancelación después del servicio: Asistí a un domicilio, realicé la limpieza completa y al momento de pasar la factura en la app, el cliente canceló el trabajo. Ya estaba dentro de la casa y el servicio estaba hecho.
2. Pruebas ignoradas: Envié a soporte fotos de la limpieza terminada y captura de mi ubicación GPS como prueba de que estuve en el domicilio trabajando. Homeaglow no me ha pagado el servicio.
3. Soporte no responde a tiempo: Soporte siempre contesta 2 o 3 días después. Si tienes una duda, un problema con el cliente o un accidente dentro de una casa, nadie te ayudará en tiempo real. Estás completamente sola.
4. Pérdidas totales: Perdí mi tiempo, mis productos de limpieza, mi dinero en transporte y mi tranquilidad.
5. Represalia de la plataforma: Después de que el cliente me reportó, la solución de Homeaglow fue bloquear mi cuenta. No contestan mis mensajes referentes al reclamo de mi pago.
La app no protege al trabajador. Defiende al cliente aunque haya evidencia de que el servicio se completó.
As a cleaner registered on the platform, I am reporting the following safety and labor condition failures that HomeGlobe must correct:
Homeaglow must improve in the following areas:
1. Safety and location tracking at residences: The app currently does not log when a cleaner enters or exits a home. This leaves workers completely vulnerable.
• Recent case: Eight days ago, a coworker entered a client’s home. She was offered a glass of water, accepted it, and the client had added a substance to it. She became completely disoriented, unable to understand where she was or move. She had to call 911 for police and an ambulance to remove her from the location. The hospital’s toxicology report confirmed hallucinogens in her blood. Homeaglow has no protocol for these cases.
2. Insurance coverage and operating expenses: The $18-$20 per hour rate does not account for the fact that cleaners pay out of pocket for: health insurance, accident insurance, transportation, cleaning products, and equipment. The company does not provide any supplies or protection. The net earnings do not match the risks of the job.
3. Legal support for workers: In incidents and lawsuits, the platform prioritizes the client. There is no clear protocol for defense or support for the affected cleaner.
4. Hourly rate: The current pay is not competitive or sustainable considering that all expenses and risks are covered by the worker.
For the safety of cleaners, Homeaglow must implement check-in/check-out geolocation, active accident insurance during service, and a rate review that covers the real costs of the work. Until these issues are fixed, the platform represents a workplace hazard.
Reporting a serious case of non-payment and abandonment by support:
1. Cancellation after service was done: I went to a client’s home, completed the full cleaning, and when I went to submit the invoice in the app, the client canceled the job. I was already inside the house and the work was finished.
2. Evidence ignored: I sent support photos of the completed cleaning and a screenshot of my GPS location as proof that I was at the address working. Homeaglow has not paid me for the service.
3. Support does not respond on time: Support always replies 2 or 3 days later. If you have a question, an issue with a client, or an accident inside a home, no one will help you in real time. You are completely on your own.
4. Total loss: I lost my time, my cleaning products, my transportation money, and my peace of mind.
5. Platform retaliation: After the client reported me, Homeaglow’s solution was to block my account. They do not answer my messages regarding my payment claim.
The app does not protect workers. It defends the client even when there is evidence the service was completed. Homeaglow must implement: guaranteed payment upon check-in, human review of evidence before blocking accounts, and real-time support for emergencies.
Until this changes, working here is a risk of working for free and without backup.
Áreas críticas que deben mejorar urgentemente
Como trabajadora de limpieza registrada en la plataforma, reporto las siguientes fallas de seguridad y condiciones laborales que Homeaglow debe corregir:
Homeaglow debe mejorar en lo siguiente:
1. Seguridad y rastreo en domicilios: Actualmente la app no registra la entrada ni salida del limpiador a la vivienda. Esto deja al trabajador en total vulnerabilidad.
• Caso reciente: Hace ocho días, una compañera ingresó a un domicilio. Le ofrecieron un vaso de agua, lo aceptó y el cliente le colocó una sustancia. Ella quedó totalmente desorientada, sin saber dónde estaba y sin poder moverse. Tuvo que llamar al 911 para que policía y ambulancia la sacaran del lugar. El reporte toxicológico del hospital confirmó presencia de alucinógenos en su sangre. Homeaglow no tiene protocolo para estos casos.
2. Cobertura de seguro y gastos operativos: La tarifa de $18-$20 por hora no contempla que el limpiador cubre de su bolsillo: seguro de salud, seguro de accidentes, transporte, productos de limpieza y maquinaria. La empresa no provee ningún insumo ni protección. La ganancia neta no corresponde al riesgo del trabajo.
3. Respaldo legal al trabajador: En incidentes y demandas, la plataforma prioriza al cliente. No existe un protocolo claro de defensa ni acompañamiento para el limpiador afectado.
4. Tarifa por hora: El pago actual no es competitivo ni sostenible considerando que todos los gastos y riesgos corren por cuenta del trabajador.
Por la seguridad de los limpiadores, Homeaglow debe implementar geolocalización de entrada/salida, seguro de accidentes activo durante el servicio, y una revisión de tarifas que cubra los costos reales del trabajo. Hasta que no se corrijan estos puntos, la plataforma representa un riesgo laboral.
Reporto un caso grave de falta de pago y abandono por parte de soporte:
1. Cancelación después del servicio: Asistí a un domicilio, realicé la limpieza completa y al momento de pasar la factura en la app, el cliente canceló el trabajo. Ya estaba dentro de la casa y el servicio estaba hecho.
2. Pruebas ignoradas: Envié a soporte fotos de la limpieza terminada y captura de mi ubicación GPS como prueba de que estuve en el domicilio trabajando. Homeaglow no me ha pagado el servicio.
3. Soporte no responde a tiempo: Soporte siempre contesta 2 o 3 días después. Si tienes una duda, un problema con el cliente o un accidente dentro de una casa, nadie te ayudará en tiempo real. Estás completamente sola.
4. Pérdidas totales: Perdí mi tiempo, mis productos de limpieza, mi dinero en transporte y mi tranquilidad.
5. Represalia de la plataforma: Después de que el cliente me reportó, la solución de Homeaglow fue bloquear mi cuenta. No contestan mis mensajes referentes al reclamo de mi pago.
La app no protege al trabajador. Defiende al cliente aunque haya evidencia de que el servicio se completó.
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Fake
They used my information, stole my identity and blocked my account, don't use this app, it's fraud, don't use it, they don't answer any message, several people work pretending to be support and they make you send your documents, they block your account, they use your information, fraud, fake business
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Worst option
This app is not the best cleaning app. U get paid only $15 for every new job and if a customer decides to lie they will automatically take their side even if you have proof of their lies. I had a customer lie and said I changed the schedule that day last minute yet nowhere in the app did that happen and they took my money for the lockout fee. I showed them all the proof and they never replied back. I will no longer be a cleaner for this app if customers can scam us this easily out of money with no for of compensation on our end. Also you go in blind when cleaning and customer will add on random services a lot of the time.
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Would not recommend
I do not recommend Homeaglow. One of the biggest problems is how difficult it is to get in contact with customer support. When issues come up, it’s almost impossible to get timely help through the app.
As a cleaner, I’ve had multiple upset clients complain that after I already spent extra time making sure their home was cleaned properly, Homeaglow added an additional $20–$40 to their bill without any clear explanation. This creates frustration for customers and reflects poorly on the cleaners, even though we have no control over those charges.
On top of that, Homeaglow also charges fees to the workers. It feels like both the cleaners and the customers are being taken advantage of. Many clients have told me they don’t return because of the unexpected charges, which hurts everyone involved.
I take pride in providing 5-star service, but it’s difficult to deliver the best experience when the company behind the platform creates so many unnecessary problems. The cleaners are the ones left dealing with frustrated customers, while the company makes it difficult to resolve concerns.
I hope Homeaglow improves its transparency, customer support, and treatment of both customers and cleaners.
As a cleaner, I’ve had multiple upset clients complain that after I already spent extra time making sure their home was cleaned properly, Homeaglow added an additional $20–$40 to their bill without any clear explanation. This creates frustration for customers and reflects poorly on the cleaners, even though we have no control over those charges.
On top of that, Homeaglow also charges fees to the workers. It feels like both the cleaners and the customers are being taken advantage of. Many clients have told me they don’t return because of the unexpected charges, which hurts everyone involved.
I take pride in providing 5-star service, but it’s difficult to deliver the best experience when the company behind the platform creates so many unnecessary problems. The cleaners are the ones left dealing with frustrated customers, while the company makes it difficult to resolve concerns.
I hope Homeaglow improves its transparency, customer support, and treatment of both customers and cleaners.
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Super liar clients
Clients lie but don’t let stop u from making money
Worst a scam
Worst scam ever cancel my account for no reason refuse to pay me , my money is stuck on the app , also they scam there customers
App doesn’t work
Every time I sign in the screen swipes left returning back to the sign in page. I’ve done this TEN times already and it keeps doing that now I’m nervous because y’all have all of my information, including my social and my address and my name and date of birth this is very Bizarre.
