Not helping
I been with the cleaning crew for a while and this by far terrible since I started things back up no one wants to accept me … how you all get the cleaners number that way they know you want them to reschedule with you ..uugghh
Muy. Buenas
Muy buena
Scam
This service is a scam. Not sure where the high reviews are coming from - probably some sort of marketing promotion. Dishonest company. Had the worst experience with the most unprofessional cleaner. Expected to hire a professional cleaner, instead received a high school student, her friend, a child, and them eating food upstairs while they cleaned the carpet. Can’t make it up. Waste of approximately $350. They make sure to lock you in before your experience, then they have 5+ people from overseas call you to try and keep your business / sell you on something. Very bizarre. A disgrace to free market capitalism. This company is not trying to better the community or society, they are trying to take. -this review is based on my experience, and is my good faith opinion and understanding.
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Love the app but 1 issue
Love the app it’s very user friendly, one thing I did notice after an update was that now the list of upcoming jobs are hidden at the top of the page I sometimes have to delete the app and download again for it to “fix” and show me the top client to do that day
No jobs available
I have adjusted and expanded my coverage area several times in the hope that more job opportunities would become available. However, I have now been waiting three weeks without receiving a single job
Here not job
They offer work that doesn’t even cover the costs.
Disappointed
I am very upset I wasted my time and gas driving all the way to the woodlands to get lost and not be able to get a hold of the client and didn’t make any money and no one has reached out to fix it.
Thanks
The experience has come from the people who work at the Homeaglow center the ones number one that helped find the jobs as well as help. Give me information and help during. I have enjoyed it because the people that were for the company has helped me everything wonderful
Too cheap
cleaners are hard workers. The amount of time giving for jobs plus distance and jobs needing done you do not request enough from
The costumers .
The costumers .
Thankful for the work but I have suggestions for the app
Clients should submit pics of their homes before the date of the job as many of these clients select “standard clean” but the past two homes have needed a DEEP clean as they were in rough shape.
Scam if you’re cleaner
Every cleaner has to lose five dollars an hour as a discount to the clients. Basically, you’ll be working to put the money that you made back into your gas tank. You have to pay $15 to reactivate your account if your account is deactivated it it’s easy to be deactivated so if you don’t claim the jobs that they offered that counts against your keep rate, it’s not claim a job and Keep the job that factors. You’re expected to take every job that they offer. The app doesn’t let you change your availability. You have to go online. I did not know this. Customer service is not available 24 seven I had a question that needed answered immediately. I got a response the next day. Overall, it’s a waste of time with the cost of gas. It’s a waste of time. With the expectations it’s a waste of time with the way they can just penalize you for every little thing. Waste of time you’ll make more cleaning your own house by saving gas.
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Great job
Best ever
Cleaning
Reviews after I do my first job tomorrow
Bad app needs to fix their policies and get better support
I would not recommend working for Homeaglow. Customers can cancel the same day, leaving cleaners without the job or expected income. Yet when a cleaner has a legitimate emergency, the company may question your proof—in my case, they claimed mine was a “fake internet picture,” which was not true. Cleaners are classified as 1099 independent contractors, but in my experience, Homeaglow treats cleaners more like W-2 employees when it comes to rules, penalties, and expectations. The policies feel very one-sided and unfair to cleaners.
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Communications
They need someone who you can reach 24/7 and someone you can call at all times because some customers really be lying and stealing our money or giving us bad reviews bcuz we didn’t wanna do things that’s not in the description
App is dissfunctional
This app is out to date based on cancellations. If a customer cancels it never updates on the cleaner end. We prepare, drive (in most cases up to 25-30 miles) only to be told upon arrival that the customer canceled
. While there is still some relief in a percentage of the rate, but it’s never enough to cover the cost in time, gas, and other missed opportunities to cover a cancellation.
. While there is still some relief in a percentage of the rate, but it’s never enough to cover the cost in time, gas, and other missed opportunities to cover a cancellation.
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Jobs easy getting
Getting jobs are easy when you first start out it’s not as much but it’s very helpful. Reason why I put three stars there needs to be a lot more support for the workers. That way when some customers try to scam the workers out of money for not being honest about the cleaning job there’s better support for them. I highly recommend noting any smells any animal urine smells if bathtubs or anything is not draining correctly and not only should you note that down to customer support, you should also video record everything, counters and literally everything. Do that before you start the job and after you finished. Then any issues come up you can send customer support the video as well as the customer. Do not rate the customer yet until all transactions are final and they’ve seen the place. I’ve had it where customers see the place dirty it up again and then give a bad review wanting a refund after they made it a mess and after they knew, I could not do plumbing work because I’m a cleaner not a plumber, not electrician, etc.. Jackie meant everything that way you avoid this headache. The first two jobs I got was an extreme headache and really turned me off from doing any of these apps so I’m hoping the other jobs are gonna be easy breezy because what I went through so far very offputting. Cover yourself document everything video record document everything no matter how irritated a person gets on you commenting every little thing that way they’re not trying to get a refund saying you broke it. You didn’t clean it, etc..
I live in New York York State they want me to give a colored ID photo of my license. That makes no sense why they want me to forge the New York State ID and color when the IDs are black and white. Now I don’t forge a copy of my ID. I’m not getting paid for the work that I did.
I live in New York York State they want me to give a colored ID photo of my license. That makes no sense why they want me to forge the New York State ID and color when the IDs are black and white. Now I don’t forge a copy of my ID. I’m not getting paid for the work that I did.
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Too many issues with app completely disabled, even after re-downloading it
Please review
very disappointed
i downloaded this app because i was recommended by a friend. the app let me sign in, create an account, set up notifications and location settings…. and then froze. it won’t let me progress, sign the agreement, or backtrack, the entire app is frozen. i’ve deleted and redownloaded it twice, logged in and out, to no avail. i simply cannot sign the agreement and start working with the app.
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Pay
I like this page but I feel the pay is too little for cleaning a full house
