New version isn’t better
I used to use this app all the time. The new version does not seem to work for me. Never will work to log in, always get the call support message. Inconvenient and doesn’t seem like progress.
Painful
I’ve had a checking account with a large national bank for years. Never have any issues. Not only do I need to change my password every 15 minutes with this app it constantly stops allowing Face ID. Oh and now today I can’t deposit enough money to pay my mortgage in one check. Genius!
Poor Customer Experience
I hope the update solves this very glitchy app. I’m constantly having to input my password even though I have it set for facial recognition. It does not save my password either - very frustrating
Mobile deposit
Mobile deposit doesn’t work properly and need attachment.
Not good
The app is under maintenance a lot, I understand that it’s just fixing bugs and stuff like that but it’s almost always under maintenance or it says my credentials are invalid and makes me reset my password every week which can be very irritating if you need to have that information in the moment but have to spend 5 minutes resetting it.
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Update?
I love the app. Helps me all the time. But for the past 2 months. The app instantly crashes upon startup. So maybe a update is needed?
Convenient and User Friendly
I’ve been loving the new app.
Love it
I love it because I don’t need to go to the bank to transfer my stacks.
It’s ok
I like the app and I think it’s nice but after a while it won’t let you enter your password and make you reset it, which takes like 20 minutes. And Face ID will randomly turn off when I had it on. It’s high key annoying. Nothing else though. I overall really enjoy the app and love using it!
Htb
This app is very user friendly!
Happy customer
The app is user-friendly and I haven't had any issues.
Easy to Use
Recent updates have made the app more user friendly - better than other bank apps I’ve used. Easy to see all accounts on one screen and transfer $.
App crashes
More than once since I’ve downloaded this app, the app completely knocks me out of my account. Wiping my saved username and password. The fingerprint feature for iPhone is nice, but at this point my fingerprint won’t work either to open up my account. And it always gives me the “call your bank because we can’t verify your credentials” blurp. Very annoying.
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Can’t deposit the check
I was told to download this App so that I don’t have to drive an hour to deposit my check, but I don’t see this function on this App, a big disappointment!
