Horrible Experience
App started out saying base is $119 for a tow. Got through everything, and that jumps to $210 without explanation. Clicked help, phone support only, clicked to call, and I got connected to someone in roadside assistance instead of support. They transferred me to support, and the automated system sends me right back to roadside assistance. Support was short and rude, as if answering the phone was a burden. If you’re a fully digital service, live chat support should be standard, and it would be nice to have clear reasons why prices double as well.
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Help when you need it!
Prompt response on a Sunday for a dead battery. Amazing! Most everyone else I deal with for other things could use lessons in how to provide service from these guys. They really know what they’re doing.
Check Local Rates First
I would advise anyone to shop around locally first for rates before using this app. I paid $99 for a tow all together and honk was going to charge me a base of $119 plus the trip itself, bringing it to $174 total. The app is easy to use but it does not give you the best price.
Loved this service!
FAST pickup. About 15 minutes. I knew exactly what the cost would be prior to pickup. No cash or CC to mess with. All payment done on the app. Easy to work with! Where have you been all my life, Honk?!
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