NEED UPDATE!
My hopfastpass not work app not und why since I keep used app for almost 10yrs till now SCREWED UP!!! Need REFIX! sighh….
Very inconvenient
I somehow get logged out of my account and am required to sign in each time. There’s no “remember me” option. There’s no “save password” option. Basically every time I open the app I have to change my password. Right now I’m trying to change my password and I’m getting an error. A new link to reset my password evidently won’t send. I wanted to refill my card in time but ended up having to pay with cash instead of use my work transit voucher card due to all the errors with the app preventing me from being able to sign in to my account. I noticed that a lot of these difficulties began with the new update. Be better!
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Signs me out at very inconvenient times
Along with the terrible “upgrades” from the recent redesign, the app now constantly logs me out, which is insanely frustrating and inconvenient.
Been broken for months
Unable to log in or change password. I called customer service when this first started happening and then couldn’t figure it out. Went to reload today, still broken
Impossible to plan trips on updated app
I have written TriMet 3 times about this issue so have no choice but to leave this review. Ever since the update I have not been able to use the app or their site to plan trips. They took the plan a trip part out of the app, now it pops up in my browser. Fine, annoying but not a deal breaker BUT even though I have location services on my browser turned out (though I’d prefer not to), it cannot see my location and I can’t use the transit tracker. I used this feature every day to plan a trip and I’m beyond frustrated that they would release an app that essentially is worthless. And every time I email them they don’t care. Great job making transit more accessible.
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