Signs me out at very inconvenient times
Along with the terrible “upgrades” from the recent redesign, the app now constantly logs me out, which is insanely frustrating and inconvenient.
Been broken for months
Unable to log in or change password. I called customer service when this first started happening and then couldn’t figure it out. Went to reload today, still broken
Impossible to plan trips on updated app
I have written TriMet 3 times about this issue so have no choice but to leave this review. Ever since the update I have not been able to use the app or their site to plan trips. They took the plan a trip part out of the app, now it pops up in my browser. Fine, annoying but not a deal breaker BUT even though I have location services on my browser turned out (though I’d prefer not to), it cannot see my location and I can’t use the transit tracker. I used this feature every day to plan a trip and I’m beyond frustrated that they would release an app that essentially is worthless. And every time I email them they don’t care. Great job making transit more accessible.
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Update broke app
Haven’t been able to use the app since the update.
Can’t login via the app anymore. Says credentials are invalid. Same credentials work on the website and mobile browser.
Can’t login via the app anymore. Says credentials are invalid. Same credentials work on the website and mobile browser.
(Almost) unusable.
With the new ui update came with abunch of bugs. I have to tap the button to pay multiple times because the button is so unresponsive, not only that no matter what I do it declines one of my cards which makes it frustrating and have to transfer funds to my other card. If you’re going to have an app for your public transport population atleast makes sure IT WORKS. I never should’ve updated it as the version before the weird new ui it always worked. Disappointing but not surprising from Trimet.
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Most Recent Update Makes It Worse
The trip tools now force you into an outside browser and the UI looks bad. Come on yall. Keep it simple.
Also the process of merging cards is ridiculous. You should just have one card in the app. I shouldn’t have the current card and then this ghost card that has $20 on it that I’m not allowed to use.
Also the process of merging cards is ridiculous. You should just have one card in the app. I shouldn’t have the current card and then this ghost card that has $20 on it that I’m not allowed to use.
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Zero stars. Useless.
Great, now I can’t use it at all because I have an older phone. Congrats on being the reason for my first ever app review. This sucks
Upgrade is terrible
The new update is horrible and inconvenient. I’m not unable to save stops on the app like I was able to before I updated the app. I used to be able to easily track all the busses and had all the stops saved and I accidentally updated the app and it deleted all that.. now everytime I try to track a bus it just switches me over to browser with is useless. What’s the point of owning the app now? Please switch app back to old format please!!
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Bad update recently…
I can’t remove old cards and the process to load money is now excessive and convoluted. So, I have to swipe through a card I haven’t used in years to button-smash my way into loading money onto my current card.
This definitely isn’t worth the hardly-improved graphics for the app. Please revert us back to the old version.
This definitely isn’t worth the hardly-improved graphics for the app. Please revert us back to the old version.
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Does not connect to wallet
Does not connect to Apple Wallet on current iOS and iPhone 17.
update: tech support resolved this issue.
update: tech support resolved this issue.
Bad update
When you try to use the trip planner feature post update it redirects you to a web browser instead of showing you the information in the app. Under no circumstances should an app ever make you open the browser. The whole point of an app is to replace the need for a website. Redirecting back to the website defeats the whole point.
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App all but useless now
Which genius decided to take away all the trip tools in the latest update of this app? Used to be able to “favorite” stops and easily plan travel. Now you’re sent to Trimet or Streetcar websites, where nothing can be saved and you have to start from scratch every time—and some stops are completely missing! Why make it more difficult to use transit when you update an app?
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Fix the update
Along with many others I am not happy with the update. Not being able to track rides in the app is really inconvenient and more importantly I can’t reload my card. The Pay button works one out of every 50 times I click on it. As a result I’ve had to not pay fares. Been expecting an update with these bug fixes but that doesn’t seem to be a priority
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Terrible Update
This app used to be so convenient and easy to use. I could view my hop card and easily load money onto it, as well as track bus lines and plan trips. After the update it is really only for managing your hop pass and has almost no usability beyond that. The trimet tracker opens to a separate browser instead of being viewed in the app, and the navigation in the app itself is much more clunky and frustrating to use than it used to be. Before this update I would have give this app a 4 star, but after the update it barely deserves 2
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App is broken
My hop card button does nothing now.
Does not connect to wallet
Does not connect to Apple Wallet on current iOS and iPhone 17.
Latest update broke the app.
The buttons dont work so I cant log myself in.
New update terrible
While i appreciate some of the aesthetics in the newest update, I find it deeply, intensely frustrating that the “trip tools” feature now opens into a browser window instead of just being integrated into the app like it was previously. You just made my life that much more annoying. Thanks.
New update is terrible
The old app was fine and did its job well! The new update doesn’t allow tracking buses or saving trips (without being redirected to another internet app).
Works great.
Other than suddenly being unable to use ApplePay several months ago, the app works great on my phone, or watch. Bus drivers are great, too.
