Sabar1255
Sabar1255
Hop Fastpass
Total junk, you can not do anything with it
What’s the point of this app?
You can’t pay for a pass on it, so why does it exist? Trash.
Loading issues
Absolutely love when the app just doesn’t load while my cards don’t have enough money on them when I’m on the way to work so I have to pay $8 for a new card that might or might not load
Terrible Update
The interface is confusing, it logs you out every single time now when you swap to a new app and the reloading process is less convenient than ever. If this went back to the old way I’d much rather prefer that.
Doesn’t recognize account
Created an account online and verified I can log in both on my computer and via my phone’s browser. However, attempting to log in via the app fails with an unrecognized username or password error.
NEED UPDATE!
My hopfastpass not work app not und why since I keep used app for almost 10yrs till now SCREWED UP!!! Need REFIX! sighh….
Very inconvenient
I somehow get logged out of my account and am required to sign in each time. There’s no “remember me” option. There’s no “save password” option. Basically every time I open the app I have to change my password. Right now I’m trying to change my password and I’m getting an error. A new link to reset my password evidently won’t send. I wanted to refill my card in time but ended up having to pay with cash instead of use my work transit voucher card due to all the errors with the app preventing me from being able to sign in to my account. I noticed that a lot of these difficulties began with the new update. Be better!
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Signs me out at very inconvenient times
Along with the terrible “upgrades” from the recent redesign, the app now constantly logs me out, which is insanely frustrating and inconvenient.
Been broken for months
Unable to log in or change password. I called customer service when this first started happening and then couldn’t figure it out. Went to reload today, still broken
Impossible to plan trips on updated app
I have written TriMet 3 times about this issue so have no choice but to leave this review. Ever since the update I have not been able to use the app or their site to plan trips. They took the plan a trip part out of the app, now it pops up in my browser. Fine, annoying but not a deal breaker BUT even though I have location services on my browser turned out (though I’d prefer not to), it cannot see my location and I can’t use the transit tracker. I used this feature every day to plan a trip and I’m beyond frustrated that they would release an app that essentially is worthless. And every time I email them they don’t care. Great job making transit more accessible.
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Update broke app
Haven’t been able to use the app since the update.
Can’t login via the app anymore. Says credentials are invalid. Same credentials work on the website and mobile browser.
Can’t login via the app anymore. Says credentials are invalid. Same credentials work on the website and mobile browser.
(Almost) unusable.
With the new ui update came with abunch of bugs. I have to tap the button to pay multiple times because the button is so unresponsive, not only that no matter what I do it declines one of my cards which makes it frustrating and have to transfer funds to my other card. If you’re going to have an app for your public transport population atleast makes sure IT WORKS. I never should’ve updated it as the version before the weird new ui it always worked. Disappointing but not surprising from Trimet.
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Most Recent Update Makes It Worse
The trip tools now force you into an outside browser and the UI looks bad. Come on yall. Keep it simple.
Also the process of merging cards is ridiculous. You should just have one card in the app. I shouldn’t have the current card and then this ghost card that has $20 on it that I’m not allowed to use.
Also the process of merging cards is ridiculous. You should just have one card in the app. I shouldn’t have the current card and then this ghost card that has $20 on it that I’m not allowed to use.
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Zero stars. Useless.
Great, now I can’t use it at all because I have an older phone. Congrats on being the reason for my first ever app review. This sucks
Upgrade is terrible
The new update is horrible and inconvenient. I’m not unable to save stops on the app like I was able to before I updated the app. I used to be able to easily track all the busses and had all the stops saved and I accidentally updated the app and it deleted all that.. now everytime I try to track a bus it just switches me over to browser with is useless. What’s the point of owning the app now? Please switch app back to old format please!!
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Bad update recently…
I can’t remove old cards and the process to load money is now excessive and convoluted. So, I have to swipe through a card I haven’t used in years to button-smash my way into loading money onto my current card.
This definitely isn’t worth the hardly-improved graphics for the app. Please revert us back to the old version.
This definitely isn’t worth the hardly-improved graphics for the app. Please revert us back to the old version.
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Does not connect to wallet
Does not connect to Apple Wallet on current iOS and iPhone 17.
update: tech support resolved this issue.
update: tech support resolved this issue.
Bad update
When you try to use the trip planner feature post update it redirects you to a web browser instead of showing you the information in the app. Under no circumstances should an app ever make you open the browser. The whole point of an app is to replace the need for a website. Redirecting back to the website defeats the whole point.
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App all but useless now
Which genius decided to take away all the trip tools in the latest update of this app? Used to be able to “favorite” stops and easily plan travel. Now you’re sent to Trimet or Streetcar websites, where nothing can be saved and you have to start from scratch every time—and some stops are completely missing! Why make it more difficult to use transit when you update an app?
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