Hop Fastpass Reviews: Is It Legit?

Name: Hop Fastpass
Rating: 2.10204 (49 reviews)

Hop Fastpass

TriMet

🌟 Lifestyle

✈️ Travel

Customer Experience

Positive experience15.4% of reviews

Neutral3.2% of reviews

Negative experience81.4% of reviews

~ Based on 156 written reviews from the US App Store.

What users say about Hop Fastpass

Reviews of Hop Fastpass are mostly negative: the Travel app is rated 2.1/5 from 49 App Store ratings. What users like most: works great, convenient virtual card. Top complaints: doesn't work consistently, security/login issues. Summarized from real user reviews.

Positive things

🚀Works great
💡Convenient virtual card
👍Simple and effective

Negative things

🐛Doesn't work consistently
🔒Security/login issues
💰Unnecessary fees
📵Compatibility problems
🚫Unreliable/doesn't work

Is Hop Fastpass Safe?

Hop Fastpass has mixed safety signals based on user ratings. AppsHunter Safety Score for Hop Fastpass is 50/100.

This assessment is based on 49 user ratings, with an App Store average of 2.1/5.

Safety Analysis

22.9% of ratings point to a safe experience

8.3% of ratings suggest some concerns

68.8% of ratings point to a risky experience

~ Based on 48 App Store ratings for Hop Fastpass.

Is Hop Fastpass Legit?

Hop Fastpass appears to be a legitimate app. AppsHunter Legitimacy Score for Hop Fastpass is 83/100.

Based on 83 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Loading issues

Absolutely love when the app just doesn’t load while my cards don’t have enough money on them when I’m on the way to work so I have to pay $8 for a new card that might or might not load

AAusOcyr

2 months ago

Terrible Update

The interface is confusing, it logs you out every single time now when you swap to a new app and the reloading process is less convenient than ever. If this went back to the old way I’d much rather prefer that.

CCupidKitten

2 months ago

NEED UPDATE!

My hopfastpass not work app not und why since I keep used app for almost 10yrs till now SCREWED UP!!! Need REFIX! sighh….

Rredfireguy73

3 months ago

Very inconvenient

I somehow get logged out of my account and am required to sign in each time. There’s no “remember me” option. There’s no “save password” option. Basically every time I open the app I have to change my password. Right now I’m trying to change my password and I’m getting an error. A new link to reset my password evidently won’t send. I wanted to refill my card in time but ended up having to pay with cash instead of use my work transit voucher card due to all the errors with the app preventing me from being able to sign in to my account. I noticed that a lot of these difficulties began with the new update. Be better!

A0Annoyed as hell 0809

3 months ago

Signs me out at very inconvenient times

Along with the terrible “upgrades” from the recent redesign, the app now constantly logs me out, which is insanely frustrating and inconvenient.

DDanOstergren

3 months ago

Been broken for months

Unable to log in or change password. I called customer service when this first started happening and then couldn’t figure it out. Went to reload today, still broken

LPLow Pursuit

4 months ago

Impossible to plan trips on updated app

I have written TriMet 3 times about this issue so have no choice but to leave this review. Ever since the update I have not been able to use the app or their site to plan trips. They took the plan a trip part out of the app, now it pops up in my browser. Fine, annoying but not a deal breaker BUT even though I have location services on my browser turned out (though I’d prefer not to), it cannot see my location and I can’t use the transit tracker. I used this feature every day to plan a trip and I’m beyond frustrated that they would release an app that essentially is worthless. And every time I email them they don’t care. Great job making transit more accessible.

EErikaRier

4 months ago

Update broke app

Haven’t been able to use the app since the update.
Can’t login via the app anymore. Says credentials are invalid. Same credentials work on the website and mobile browser.

Hhababby

4 months ago

(Almost) unusable.

With the new ui update came with abunch of bugs. I have to tap the button to pay multiple times because the button is so unresponsive, not only that no matter what I do it declines one of my cards which makes it frustrating and have to transfer funds to my other card. If you’re going to have an app for your public transport population atleast makes sure IT WORKS. I never should’ve updated it as the version before the weird new ui it always worked. Disappointing but not surprising from Trimet.

Fflnnster

5 months ago

Most Recent Update Makes It Worse

The trip tools now force you into an outside browser and the UI looks bad. Come on yall. Keep it simple.

Also the process of merging cards is ridiculous. You should just have one card in the app. I shouldn’t have the current card and then this ghost card that has $20 on it that I’m not allowed to use.

SSuperspartan999

5 months ago

Zero stars. Useless.

Great, now I can’t use it at all because I have an older phone. Congrats on being the reason for my first ever app review. This sucks

Aannoyeduserreview

5 months ago

Upgrade is terrible

The new update is horrible and inconvenient. I’m not unable to save stops on the app like I was able to before I updated the app. I used to be able to easily track all the busses and had all the stops saved and I accidentally updated the app and it deleted all that.. now everytime I try to track a bus it just switches me over to browser with is useless. What’s the point of owning the app now? Please switch app back to old format please!!

BRBummy Ro

5 months ago

Bad update recently…

I can’t remove old cards and the process to load money is now excessive and convoluted. So, I have to swipe through a card I haven’t used in years to button-smash my way into loading money onto my current card.

This definitely isn’t worth the hardly-improved graphics for the app. Please revert us back to the old version.

CCornsky

5 months ago

Does not connect to wallet

Does not connect to Apple Wallet on current iOS and iPhone 17.

update: tech support resolved this issue.

M3MAX passenger 3000

5 months ago

Response from developer

Hi MAX passenger 3000, that shouldn't be happening... If you're still having issues, please contact us at help@myhopcard.com so we can help troubleshoot. Thanks!

Bad update

When you try to use the trip planner feature post update it redirects you to a web browser instead of showing you the information in the app. Under no circumstances should an app ever make you open the browser. The whole point of an app is to replace the need for a website. Redirecting back to the website defeats the whole point.

CChuchu12345678910

6 months ago

Response from developer

Hi Chuchu, the trimet.org trip tools are still there, but it opens in your web browser now instead of inside the Hop app. trimet.org is a separate web app and it was causing problems for some users having it open inside the Hop app -- it was essentially opening an app inside an app. Here's a tip for the best experience: You can add trimet.org to your home screen so it opens full-screen and works just like an app-store app, even though it's technically a web app opening in your web browser. That keeps all your trip tools a tap away. You’ll just need to re-save your favorites once after making the switch (but they'll stay saved after that). https://tinyurl.com/ypktzn8m

App all but useless now

Which genius decided to take away all the trip tools in the latest update of this app? Used to be able to “favorite” stops and easily plan travel. Now you’re sent to Trimet or Streetcar websites, where nothing can be saved and you have to start from scratch every time—and some stops are completely missing! Why make it more difficult to use transit when you update an app?

ZZip1802

6 months ago

Response from developer

Hi Zip1802! We changed that Trip Tools link because it was causing problems for some users having it open inside the Hop app -- trimet.org is a separate web app and we were essentially opening an app inside an app. Here's what we recommend: You can add trimet.org to your home screen so it opens full-screen and works just like an app-store app. That keeps all your trip tools a tap away. You’ll just need to re-save your favorites once after making the switch (but they'll stay saved after that). Instructions here: https://tinyurl.com/ypktzn8m

Fix the update

Along with many others I am not happy with the update. Not being able to track rides in the app is really inconvenient and more importantly I can’t reload my card. The Pay button works one out of every 50 times I click on it. As a result I’ve had to not pay fares. Been expecting an update with these bug fixes but that doesn’t seem to be a priority

SStopgerrymandering

6 months ago

Response from developer

Hi Stopgerrymandering, trimet.org is a separate web app and it was causing problems for some users having it open inside the Hop app -- it was essentially opening an app inside an app. Tip: You can add trimet.org to your home screen so it opens full-screen and works just like an app-store app, even though it's technically a web app opening in your web browser. You’ll just need to re-save your favorites once after making the switch (but they'll stay saved after that). Here's how: https://tinyurl.com/ypktzn8m As far as the Pay button not working, please contact us at help@myhopcard.com so we can help troubleshoot this issue. Thank you!

Terrible Update

This app used to be so convenient and easy to use. I could view my hop card and easily load money onto it, as well as track bus lines and plan trips. After the update it is really only for managing your hop pass and has almost no usability beyond that. The trimet tracker opens to a separate browser instead of being viewed in the app, and the navigation in the app itself is much more clunky and frustrating to use than it used to be. Before this update I would have give this app a 4 star, but after the update it barely deserves 2

Ffrog.goblin

6 months ago

Response from developer

Hi frog.goblin! We know this change has been frustrating for some riders. As you may know, trimet.org is a separate web app and it was causing problems for some users having it open inside the Hop app -- it was essentially opening an app inside an app. Tip: You can add trimet.org to your home screen so it opens full-screen and works just like an app-store app. That keeps all your trip tools a tap away. You’ll just need to re-save your favorites once after making the switch (but they'll stay saved after that). Here's how to do it: https://tinyurl.com/ypktzn8m

App is broken

My hop card button does nothing now.

PPDX_Sabre

6 months ago

Does not connect to wallet

Does not connect to Apple Wallet on current iOS and iPhone 17.

M3MAX passenger 3000

6 months ago

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Hop Fastpass Reviews: Is It Legit?

Customer Experience

What users say about Hop Fastpass

Positive things

Negative things

Is Hop Fastpass Safe? 🙏

Safety Analysis

Is Hop Fastpass Legit? ✅

Top reviews

Loading issues

Terrible Update

NEED UPDATE!

Very inconvenient

Signs me out at very inconvenient times

Been broken for months

Impossible to plan trips on updated app

Update broke app

(Almost) unusable.

Most Recent Update Makes It Worse

Zero stars. Useless.

Upgrade is terrible

Bad update recently…

Does not connect to wallet

Response from developer

Bad update

Response from developer

App all but useless now

Response from developer

Fix the update

Response from developer

Terrible Update

Response from developer

App is broken

Does not connect to wallet

Alternatives

Is Hop Fastpass Safe?

Is Hop Fastpass Legit?