Great tracker
Amazing
Hopping on Hopper
Travel
Easy to see best travel dates
Super easy and reliable!
My go-to for flying home
Love this app
Amazing service
T
Love it!!!
Hopper is excellent!
If I could rank zero stars I would
I waited. Nothing.
Since then, I have called at least six times over the past month every single conversation ends the same way.
“It’s still processing”
“We’re escalating it”
“Call your bank”
My bank has repeatedly confirmed that they have never received the refund. Meanwhile, Hopper cannot tell me where my money is, who is handling the issue or when the issue will actually be resolved. It has now been over a month. The flight has come and gone, and I still don’t have my refund.
The most frustrating part is the lack of ownership every represent me the same scripted response, but no one seems empowered to actually solve the problem. I asked one representative Hopper provides if they can’t solve issues like this, and even he could not give me a clear answer.
At this point, I’m left wondering if my only option is to pursue legal action simply to recover money, I should have been refunded weeks ago. They offered me a $20 voucher instead of my initial refund.
I will never use Hopper again and I strong caution, others before booking through them.
