Disappointing and a waste of time
Spent 40 minutes trying to unlock the bike. After multiple attempts and trying different phones, we gave up. Kept saying my customer status was suspended. Then when I tried to call the customer service number I got a message that the phone number is no longer in service. So I submitted a request via the app, no email, no text message just a check mark that says “you request has been submitted”. Okay great, what does that get me? Huge waste of time and effort and still unclear why the accounts were getting suspended. My friends phone worked just fine but she was still unable to add rider so it was pointless all the way around.
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Location shows wrong state
I downloaded the app, create an an account and the app tells me I’m in California when I’m in New York. Location service services are set to always and I’ve reinstalled the app twice. Completely unusable in Rochester, New York.
NOT FOR ORLANDO
I opened an account because HOPR claimed to be “the official bikeshare of Orlando.” They made me give them all my personal information just to look at the map of locations. Then once they had my info, it is revealed to me that HOPR does not operate in Orlando at all, only Miami. And there doesn’t seem to be a way to delete my account.
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Software is very broken
I have not had a smooth experience with this app in over a year. Always multiple bugs on the front end at the least, with rides often failing to lock/unlock properly if at all.
ALL HOPR bikes are broken
9 out of 10 bikes I try to unlock are “unavailable”
