Unreliable
Constantly needs resetting despite SNA being hardwired to network and placed close to spa. Even after resetting may not always work. Extremely buggy.
Completely broken
This app is worthless. You’ll be mad you ever tried.
Not worth the cost
I purchased this option thinking it would be useful to monitor my hottub. The radio setup required me to have a Ethernet port to plug in the Digi adapter. The app doesn’t show proper information, and when changing my salt output it never matches the panel display. I don’t have confidence it reads the temp right and impossible to tell if it’s connected or providing “dummy” data. The round gauge doesn’t match the gauge on panel either after performing a salt test.
Show more
Basic
Would be great if you could choose light colors. My control panel went on my hot tub so I had to get the wireless app. Very basic.
Simply stopped working
Can’t control my spa anymore. For an expensive add on, with no API access, this is very disappointing.
Never sent confirmation email
🤮
Garbage
Doesn’t work. Always disconnects. Temp isn’t what is set. Salt level is wrong. There is so much wrong with this app and so little of anything good. Why? Why such garbage yet such great spas? Embarrassing.
Junk
This worked for about the first week. I’ve had my hot tub three months now and this app is completely worthless. I live in a northern climate where it can go to -30°F and thought this app like protecting me if the hot tub heater failed. Well now it is almost October and I need to figure out another option to monitor my hot tub temperature.
Yeah, does little to nothing for Bluetooth connectivity for your music. I used to be able to turn up the chlorine system, but that doesn’t work. I used to be able to turn on the lights, but that doesn’t work. Pretty much nothing works.
Yeah, does little to nothing for Bluetooth connectivity for your music. I used to be able to turn up the chlorine system, but that doesn’t work. I used to be able to turn on the lights, but that doesn’t work. Pretty much nothing works.
Show more
Super minimal for the price
Not worth the money. It’s super glitchy. No audio control other than input type. No reporting of the water quality monitor. Salt system reporting only. Can’t control the lights or adjust light color. I paid a thousand bucks to have this added and am super disappointed. I wish the dealer would have shared the limitations before i shelled out a kilo buck.
Show more
App doesn’t work
This App has only worked for about a day after resetting everything including the router and its module. This has been going on for two years. Love the hot tub but can’t control it remotely. Terrible!
Doesn’t work
This worked OK for a little while. Not great. Extremely buggy and slow. Terrible design. Now it just doesn’t work at all. HUGE waste of money.
I wish companies like this would stick to what they do best. They have no idea what they are doing with tech / app integration. Embarrassing. Whoever was in charge of this rollout should be fired.
I wish companies like this would stick to what they do best. They have no idea what they are doing with tech / app integration. Embarrassing. Whoever was in charge of this rollout should be fired.
Show more
Horrible
The Hot Springs spa is theoretically a higher end spa, the app that supports the spa atrocious. Bare bones and even the bare bones controls don’t work consistently. Routinely sends false notifications and you cannot always remotely control simple features such as the temperature.
App has never worked since installation
I bought a new spa in February and purchased this remote product with the app for nearly €1,000. It has never ever worked. It’s a waste of my time to write at length the effort I have gone to to make it work. Our amazing spa company have reported several of their clients are all experiencing the same nightmares. As a result they have stopped selling this product completely and have refunded us the full cost.
Show more
Garbage App
Second Attempt At Wifi is another Failure
From bad to worse!
After my previous comments it gets worse! Now it’s saying ‘the data could not be read because it isn’t in the correct format’. Have reported this but so far no answer from Watkins.
Update 18/5/25
No answer from HotSprings! The previous app worked perfectly most of the time. This one works some of the time, very frustrating. Why is this not being addressed please?
Update 18/5/25
No answer from HotSprings! The previous app worked perfectly most of the time. This one works some of the time, very frustrating. Why is this not being addressed please?
Show more
Bare Bones product at luxury prices
My Apple Watch cost about the same as the kit that uses this app. The watch can play music, set and and sound alarms and timers, call my wife, give health warnings based on pretty accurate biometrics, display photos of loved ones (or mortal enemies if I need motivation), open and close my garage door, act as a calculator, and the list goes on. This app controls water temperature, can test for salt, but not any of the water chemistry that the IQ system monitors on its on board display. It can turn on the lights but can’t control the colors. Other limitations are listed in other reviews. I think my point is made. This app only gives its companion unit a value in the neighborhood of $100-$150. Because it is in the category of “Hot Tub” they sell the unit at an 8x mark up. Shameful.
Edit: Demoted to 1-star. The app completely logged me out and I can’t get back in. There is also zero info about the occasional alerts I get and what they mean to the lay person. This component really makes this nice, high priced hot tub feel like an off brand. “Get your Hawt Spreengs premium hot tub”.
Edit: Demoted to 1-star. The app completely logged me out and I can’t get back in. There is also zero info about the occasional alerts I get and what they mean to the lay person. This component really makes this nice, high priced hot tub feel like an off brand. “Get your Hawt Spreengs premium hot tub”.
Show more
Does not stay connected
App does not stay connected to hot tub. when you go in and change the temp and you think you turned it up, The acknowledges you turned it up and then you go outside to go in your hot tub and it hasn’t actually turned up is rather frustrating. I’ve had to unplugand and shut power off to my hot tub and the box that controls the wireless to the hot tub multiple times, to get the app to reconnect. absolute garbage, please fix it definitely not worth $500.
Show more
Bad
Zero stars for the constant logging outs!
Also the network adapter is a joke, keeps getting disconnected, what a joke manufacturer, they couldn’t come ip with their own solution, had to rely on 3rd party adapters…Set the temp and the tub becomes inaccessible!!!
Suggestion for improvement: scheduling for water heat up. We want to be able to only heat up the water during the days, when the energy is free!
Also the network adapter is a joke, keeps getting disconnected, what a joke manufacturer, they couldn’t come ip with their own solution, had to rely on 3rd party adapters…Set the temp and the tub becomes inaccessible!!!
Suggestion for improvement: scheduling for water heat up. We want to be able to only heat up the water during the days, when the energy is free!
Show more
$800 and functionality is bare minimum
App is free, but you can’t use it unless you’ve installed a kit, only purchased and installed through a dealer that will cost, installed, over $800. I was excited to hear this kit was available, as I just installed a solar system and need to reduce my energy usage between 4-9pm. (The “summer timer” feature I already have is an 8 hour block, take it or leave it… feature was not intended to use for energy savings purposes, but rather safety to ensure spa doesn’t get too hot when sun is beating down on it.) This app really misses the mark.
• No HomeKit compatibility (or any smart home system connectivity whatsoever.)
• No ability to time any kind of event (don’t heat between 4-9pm)
• no way to start a clean cycle
• no way to program the lighting moods, or change lighting color.
• no dashboard to monitor things like when it’s time to replace the water, or clean filters.
• no calculator, pre-populated with your model’s gallon capacity, to help you properly dose chemicals based on usage activity
Hot Springs really needs to reconsider the software developer they chose to partner with to get this done. Why spend $800 if I can’t even automate such a basic thing - like turn off heating for 5 hours, every day, during peak energy rates?!?
• No HomeKit compatibility (or any smart home system connectivity whatsoever.)
• No ability to time any kind of event (don’t heat between 4-9pm)
• no way to start a clean cycle
• no way to program the lighting moods, or change lighting color.
• no dashboard to monitor things like when it’s time to replace the water, or clean filters.
• no calculator, pre-populated with your model’s gallon capacity, to help you properly dose chemicals based on usage activity
Hot Springs really needs to reconsider the software developer they chose to partner with to get this done. Why spend $800 if I can’t even automate such a basic thing - like turn off heating for 5 hours, every day, during peak energy rates?!?
Show more
Worst app on my phone
This app has been unusable since I installed it. It’s like 90’s app design. You can’t view the temp you’re changing to, changing the temp rarely works, you can’t check the water quality, you can’t change the light colors or set themes. For such an expensive tub with their optional, expensive WiFi adapter - in this day & age, this is completely unacceptable. Hot Springs should start over and develop an app by today’s standards and make sure it works first.
Show more
