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Hoteles Xcaret

Hoteles Xcaret

by Experiencias Xcaret S.A. de C.V.

480 ratings
191 reviews
With Ads
🌟 Lifestyle
✈️ Travel
Free
With Ads

Details

  • Released
  • Updated
  • November 14, 2020
  • September 2, 2026

Features

Developer

Experiencias Xcaret S.A. de C.V.
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Hoteles Xcaret screenshot #6 for iPhone
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About

Experience a unique beachfront resort with an All-Fun Inclusive® concept. Enjoy premium dining, unlimited park access, and comfortable suites. The app provides digital reservations, park information, and hotel service details.

✓All-Fun Inclusive® concept
✓Unlimited access to Xcaret parks
✓Premium gastronomic experiences
✓Digital reservation ticket
✓Park and hotel service information
✓Restaurant menus and schedules
✓Hotel maps and service locator
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What users say

Summarized from real user reviews of Hoteles Xcaret. Based on 480 reviews and a 1.5/5 average, it highlights the 2 positives and 5 negatives reviewers mention most about this Travel app.

Positive things

  • 🗺️Helpful map feature
  • 👍Visually appealing design

Negative things

  • 🐛App crashes frequently
  • 🤯Extremely poor functionality
  • 🤔Lacks essential features
  • 🤷‍♀️Confusing and unintuitive
  • 🙄Inaccurate and outdated information
See all reviews

What's New in Hoteles Xcaret

4.0.5

September 2, 2026

WHAT’S NEW • Bug fixes. • Update Xenotes graphic resources.

More

User reviews

Most RecentHighest RatedLowest Rated

Useless

Navigation doesn’t work.search bar doesn’t search.
La VanderbiltLa Vanderbilt

Useless

Barely knows where you are doesn’t keep track of your reservations. Even though you are logged in and there is a tab for reservations. All it wants you to do is book more stays.
slap1388slap1388

Waste of data

Haven’t even been able to modify my profile. Can’t make. Reservation. Complete use of data on my phone and completely unhelpful
Jamber1019Jamber1019

No puedo meter mi itinerario y reservas

Poco funcional
ChayamansaChayamansa

Don’t waste your time

This app is horrible. It has so much potential, but is a disappointment. The map doesn’t work, you can’t look at your existing reservation, logging in was just weird.
ChebetzChebetz
See 186 more reviews

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User experience

🐞

Reported Bugs

3 issues

Login and registration issues

Bug

Constant app crashes and freezes

Bug

Incorrect or missing information on the map and in the app

Bug
✨

Requested Features

5 requests

Ability to make reservations for restaurants, activities, and transportation

Feature

Integration with guest account to view reservations and itinerary

Feature

Comprehensive information on operating hours, menus, and amenities

Feature

Improved navigation and mapping with directions and routing

Feature

Notification system for events, promotions, and service updates

Feature

FAQ

What is the All-Fun Inclusive® concept?

The All-Fun Inclusive® concept goes beyond traditional all-inclusive by including accommodations in nature-view suites, premium gastronomic experiences by celebrity chefs, unlimited access to Xcaret parks, and round-trip airport transportation.

What parks are included with a stay?

Your stay includes unlimited access to Xcaret, Xel-Há, Xplor, Xplor Fuego, Xavage, Xoximilco, Xenses, and Xenotes parks, offering a wide range of adventure, cultural, and entertainment experiences.

How do I access my reservation and hotel information?

The app provides a digital reservation ticket that you can carry with you. It also offers general information about the All-Fun Inclusive® concept, details about the parks, and important information about hotel activities, restaurants, and services.

What kind of information can I find about the hotels?

You can find detailed information about restaurants, their specialties, menus, and schedules. The app also includes a map of the hotels to locate services like towel stations, ATMs, and restrooms, as well as information about the Muluk Spa and available workshops.

Is this app free to use?

The application itself is free to download and use. While the description mentions that suite prices shown in app store images are illustrative, the app facilitates booking and provides information about the resort and its offerings, which would involve costs for accommodation and park access.