Hoteles Xcaret

Experiencias Xcaret S.A. de C.V.

Free

With Ads

Details

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Updated
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Data updated
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November 14, 2020
July 3, 2026
4.0.4
iOS 17.1+
4+
free with in-app purchases
98.8MB
iPhone
4 days ago
2

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About

Experience a unique beachfront resort with an All-Fun Inclusive® concept. Enjoy premium dining, unlimited park access, and comfortable suites. The app provides digital reservations, park information, and hotel service details.

✓All-Fun Inclusive® concept

✓Unlimited access to Xcaret parks

✓Premium gastronomic experiences

✓Digital reservation ticket

✓Park and hotel service information

✓Restaurant menus and schedules

✓Hotel maps and service locator

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What users say

Summarized from real user reviews of Hoteles Xcaret. Based on 476 reviews and a 1.5/5 average, it highlights the 2 positives and 5 negatives reviewers mention most about this Travel app.

Positive things

🗺️Helpful map feature
👍Visually appealing design

Negative things

🐛App crashes frequently
🤯Extremely poor functionality
🤔Lacks essential features
🤷‍♀️Confusing and unintuitive
🙄Inaccurate and outdated information

See all reviews

What's New in Hoteles Xcaret

4.0.4

July 3, 2026

WHAT’S NEW • Bug fixes. • Update Xoxi graphic resources.

User reviews

Most Recent Highest Rated Lowest Rated

Completely useless - why?

The app does nothing. This isn’t an exaggeration. It has a map of the hotel and that is it. It doesn’t actually give directions within the labyrinthine hotel, you can’t make reservations in it, it won’t show reservations you do have, you can’t use it to call for service requests, you can’t use it to sort amenities that might appeal to you, you can’t call room service or a cab - it does literally nothing. It’s incredibly bizarre how poorly designed it is. The Disneyland app, for example, is about 10,000x more useful in ways they should copy.

Ooohgrrlll

2 months ago

Response from developer

Dear user, Thank you for your feedback. We’re sorry the app did not meet your expectations. Your comments regarding navigation, reservations, service requests, and overall functionality are very valuable. We will share them with our team as we continue working to improve the app experience and usability. Cordially. Brenda H. Grupo Xcaret – Customer Service. US:1-844-795-4525

Horrible

Pointless .. I’m at the hotel since- I can’t get room service - can’t schedule anything through the app- called 0 no answer for over 20 mins - called directly from another number the chat bot provided and it didn’t work - app is pointless - waste of time - needs a map in app - needs a way to schedule rides or food - not even room service available on the app

Chiney_rebel

2 months ago

Response from developer

Dear user. We’re sorry to hear about the situation you experienced. Your feedback regarding app functionality, maps, transportation, and dining services is valuable and will be shared with the appropriate departments for review and improvement. We appreciate your patience and look forward to helping you resolve this. Kind regards. Brenda H. Grupo Xcaret – Customer Service. US:1-844-795-4525/Mex:+52 (998)881-3834

La app no ea muy util pra encontrar su camino. El hotel hermoso

Los hoteles son muy bonitos, la comida muy buena y variada. Sin embargo es difícil guiarse adentro y la app que debería ayudar, no está bien hecha. Es un plano general desde arriba y no muestra detalles que se necesitan para encontrar su camino, como escaleras, corredores , etc.. terminas preguntando a los empleados del hotel tu camino.

tzaguia

4 months ago

Not user friendly

This app is not helpful at all. Cannot book a reservation or see menus.

Not interactive for 2026. A waste of an APP. The resort could be so much better and user friendly with a better APP

Erica_1968

4 months ago

No useful

Not helpful for restaurants- no menu, no details of food, no ability to make reservations..

rstpa

5 months ago

See 176 more reviews

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