Horrible
Pointless .. I’m at the hotel since- I can’t get room service - can’t schedule anything through the app- called 0 no answer for over 20 mins - called directly from another number the chat bot provided and it didn’t work - app is pointless - waste of time - needs a map in app - needs a way to schedule rides or food - not even room service available on the app
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Response from developer
Dear user. We’re sorry to hear about the situation you experienced. Your feedback regarding app functionality, maps, transportation, and dining services is valuable and will be shared with the appropriate departments for review and improvement. We appreciate your patience and look forward to helping you resolve this. Kind regards. Brenda H. Grupo Xcaret – Customer Service. US:1-844-795-4525/Mex:+52 (998)881-3834
La app no ea muy util pra encontrar su camino. El hotel hermoso
Los hoteles son muy bonitos, la comida muy buena y variada. Sin embargo es difícil guiarse adentro y la app que debería ayudar, no está bien hecha. Es un plano general desde arriba y no muestra detalles que se necesitan para encontrar su camino, como escaleras, corredores , etc.. terminas preguntando a los empleados del hotel tu camino.
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Not user friendly
This app is not helpful at all. Cannot book a reservation or see menus.
Not interactive for 2026. A waste of an APP. The resort could be so much better and user friendly with a better APP
Not interactive for 2026. A waste of an APP. The resort could be so much better and user friendly with a better APP
No useful
Not helpful for restaurants- no menu, no details of food, no ability to make reservations..
Sucks
Very little information, directions are terrible
