Review for the App only
Good looking app so far, but does need more improvements.
We were not able to make Spa reservations through the even though we sent the request through the the app good thing we went to spa a day early to ask for information we found out that they do not see those requests and we have to schedule through the coordinator.
The main problem for me is they say you have all these credits, but there's no way to view resort or Universal credits within the app. I also can't find any clear information on when or how those credits can be used. Overall, the experience makes it hard to confidently plan or take full advantage of the trip.
We were not able to make Spa reservations through the even though we sent the request through the the app good thing we went to spa a day early to ask for information we found out that they do not see those requests and we have to schedule through the coordinator.
The main problem for me is they say you have all these credits, but there's no way to view resort or Universal credits within the app. I also can't find any clear information on when or how those credits can be used. Overall, the experience makes it hard to confidently plan or take full advantage of the trip.
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Amazing Vacation
My name is Kendrick and I will tell you about my vacation and it is set in The Grand moon Palace in the Dominican Republic, Punta Cana. I would like to give a shout out to Emiry an Amazingly nice person she made my days, she always found a way to make you smile. And to Emiry if you see this, yes it’s the Teen with the Glasses at the arcade and I want to say thank you so much.
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Pretty good app
Although it looks like mostly AI-generated, it does a good job. Though they did remove being able to order an extra bed/mattress. It’s still available, you just have to ask the hotel concierge in the app.
Since the update a lot of stuff broke
The app was very useful and quick for everything you needed. Now after the update. It’s harder to navigate. Yes they did make the map more
Useful but if you reserve dining it doesn’t show in the agenda. But it will show the spa and excursions. The chat mode it has to discuss things with the hotel it just takes you to the palace elite main page. It did work once and I was able to chat with the hotel but now it’s broken. I will update if
It’s fixed before my vacation is over but just like the punta Cana resort. It needed another year before launch.
Useful but if you reserve dining it doesn’t show in the agenda. But it will show the spa and excursions. The chat mode it has to discuss things with the hotel it just takes you to the palace elite main page. It did work once and I was able to chat with the hotel but now it’s broken. I will update if
It’s fixed before my vacation is over but just like the punta Cana resort. It needed another year before launch.
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Bug fixes killed the chat
Latest update killed the chat
