Free

Details

  • Released
  • Updated
  • December 12, 2018
  • August 28, 2026

Features

Palace Resorts screenshot #1 for iPhone
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Palace Resorts screenshot #7 for iPhone
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About

Enhance your luxury resort stay with this app. Access all vacation information, request room service, schedule activities, book spa treatments, and make dining reservations. Explore property maps and view daily entertainment schedules for an unforgettable experience.

Request room service
Schedule activities and view agenda
Book spa services
Reserve restaurant tables
View daily activities and shows
Pre check-in
View property maps
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What users say

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+1

What's New in Palace Resorts

2.2.25

August 28, 2026

Bug fixes, stability improvements, and performance enhancements.

User reviews

Request

I am Vietnamese. I hope that your app will have Vietnamese to Vietnam people can use it and understand it easier. Thank you

If I Could Give A ZERO I Would

I have spent the last 3 weeks trying to get my legal name put into this App. No matter how many emails and being told it’s done, IT’S NOT! So I can’t digitally check in look at excursions, I won’t be able to make dining reservations, etc. Just another Palace FAIL!!!!! I’ve been a member for over 20 years and I have been disappointed with the sales, member services staff ALL of the years. The only saving grace is the Hotel Wait Staff, the cleaning staff and the people that actually run the hotel for the customers.
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Sugerencia prox actualizacion

En alguna prox actualizacion automaticen lo de solicitar valga la redundancia; la solicitud para pedir el permiso de ir a otro resort de la misma cadena por ej del moon palace al sun palace temporalmente, y gestionar el traslado

Forced an update now maps won’t work.

Forced an update while we are here and now we can’t access the maps.

Vacation factory

Nothing operates efficiently. The resort is pretty but far from finished. My son was injured by the unfinished pool deck. The unfinished resort came with a credit to
Come back. We paid for 4 nights and the voucher was only for 3…that level a cheapness is in every experience. Some staff was rude. Also leave 30-60 minutes for check out since every employee acts like Zoolander in front of their computer.
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Developer apps

User experience

🐞

Reported Bugs

5 issues

Incorrect information displayed

Bug

Reservations not syncing properly

Bug

App linking to wrong reservation

Bug

Inability to make/change reservations

Bug

Unreliable order tracking

Bug

Requested Features

7 requests

Chat room for reservation holders

Feature

QR code suggestions for location-based help

Feature

GPS support for transit

Feature

Ability to view full account status and resort credits

Feature

Option to request room cleaning

Feature

Full restaurant menus in the app

Feature

Scannable icons for digital menus

Feature

FAQ

What does the Palace Resorts app do?

The Palace Resorts app is designed to elevate your luxury resort experience. It provides all the information you need for your vacation at your fingertips, allowing you to request room service, schedule activities, book spa services, and reserve tables at restaurants.

What are the key features of the Palace Resorts app?

Key features include the ability to request room service, organize your activities with a personal agenda, pre check-in, book spa services and restaurant reservations, view property maps, and see the schedule of daily activities and nightly shows at your hotel.

Is the Palace Resorts app free to use?

Yes, the Palace Resorts app is free to download and use. There are no in-app purchases or advertisements mentioned in the provided description.

What kind of vacations is this app for?

This app is specifically for guests staying at Palace Resorts, which are five-star, all-inclusive luxury accommodations located in Mexico and Jamaica, overlooking the Caribbean Sea.

How can this app help me during my stay?

The app streamlines your vacation by putting essential services and information within easy reach. You can manage your dining, entertainment, and relaxation plans without needing to visit multiple desks or make phone calls, ensuring a more comfortable and convenient stay.