Not functional for days
I was able to checkin for my upcoming stay, but for 2 days now, none of the links to the restaurant, Spa, etc will open.
Overall, there seemed to be improvements from my previous visit, but I can’t say now as I'm only getting error messages.
Overall, there seemed to be improvements from my previous visit, but I can’t say now as I'm only getting error messages.
Needs work
You can’t drill into your bill or what universal credits were spent on. The technology department is very slow to make corrections. We have been here in Punta Cana for almost two weeks - Leagues has been open the whole time but the app states temporarily closed. Pointed it out to our concierge and the wait staff and management. No updates. Also the map feature is weird - you start outside, if you drill to far into restaurants inside when you hit back button you wind up back outside.
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Facilities
Can’t leave a comment on the app about service issues and it’s not taking the comments so I can’t get my issues resolved. I’ve already reported through the Concierge and through the maintenance group. I know that the Concierge will actually pursue a solution, but they are limited by what the maintenance cruise were able to complete
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Request
I am Vietnamese. I hope that your app will have Vietnamese to Vietnam people can use it and understand it easier. Thank you
If I Could Give A ZERO I Would
I have spent the last 3 weeks trying to get my legal name put into this App. No matter how many emails and being told it’s done, IT’S NOT! So I can’t digitally check in look at excursions, I won’t be able to make dining reservations, etc. Just another Palace FAIL!!!!! I’ve been a member for over 20 years and I have been disappointed with the sales, member services staff ALL of the years. The only saving grace is the Hotel Wait Staff, the cleaning staff and the people that actually run the hotel for the customers.
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