XCARET! vs Palace Resorts
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
XCARET!
Enhance your park visit with digital tickets, interactive maps, and real-time activity information. Book tickets, tours, and activities with exclusive benefits, and easily access dining options and services. Save memories with photo access and optimize your day with personalized planning tools.
- Digital tickets for sustainable entry
- Fast and easy ticket and tour booking
- Interactive park maps
- Real-time activity schedules and locations
- FotoPass photo access and sharing
- Restaurant discovery and service locator
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Download the Xcaret App and enjoy an even better experience before and during your visit to Xcaret Parks in Cancun and the Riviera Maya. Buy tickets for parks and tours quickly and securely, access your digital tickets, and plan every moment of your adventure from your mobile device. • Buy tickets and Extra Activities in the app: Purchase tickets for parks and tours, add transportation, and now buy Extra Activities on the same day of your visit. Choose your activity, select a time, and pay directly from your phone without visiting a ticket booth. • Access your digital tickets: Skip printed tickets, enjoy faster park entry, and help support a more sustainable travel experience. • Enhanced interactive maps: Easily find attractions, restaurants, services, and activities. View your real-time location, select a destination, and receive the best route to get there. • Plan your day: Check schedules, locations, restrictions, and save your favorite activities to organize your visit. • PhotoPass at your fingertips: Access your photos anytime and share them with family and friends. • Restaurants and services: Discover dining options, operating hours, shops, lockers, changing rooms, information points, and more. • Fast search: Quickly locate attractions, routes, and services throughout the park. • Personalized experience: Sign in with your account or social media to unlock exclusive features. • Available in English and Spanish. Note: Some features require your full name, country or region, date of birth, email address, and location access to provide services such as in-park navigation. You can also choose to receive push notifications with important information during your visit.
Palace Resorts
Enhance your luxury resort stay with this app. Access all vacation information, request room service, schedule activities, book spa treatments, and make dining reservations. Explore property maps and view daily entertainment schedules for an unforgettable experience.
- Request room service
- Schedule activities and view agenda
- Book spa services
- Reserve restaurant tables
- View daily activities and shows
- Pre check-in
- View property maps
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With ten resorts overlooking the crystal clear waters of the Caribbean Sea, Palace Resorts sets the standard in the five-star category and the all-inclusive luxury accommodations in Mexico and Jamaica. The enhanced Palace Resorts mobile application will lead you into an elevated experience of comfort & service. All the information you need for an unforgettable vacation will be available at your fingertips. You will be able to request room service with the touch of a button. Schedule all your activities, book your spa services or reserve a table at world-class restaurants. Download now and enjoy a new Palace Resorts experience. Features: * See schedule of daily activities and nightly shows at your hotel. * Organize all your activities with your very own agenda. * Pre Check-in. * Request room service. * Reserve your spa services or a table at the restaurants. * View property maps.
Screenshots
Verdict
The clearest difference is monetization model: Palace Resorts at free against XCARET!'s free with in-app purchases. Palace Resorts also leads on review sentiment (35% vs 23%). On price, rating, ratings volume and update cadence there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
On the App Store both sit at effectively the same score — 4.7 for XCARET! against 4.6 for Palace Resorts. Both are backed by a comparable volume of ratings — 6.5K and 18K respectively. Written reviews are what separate them: 23% of XCARET!'s written reviews are positive against 35% of Palace Resorts's.
XCARET! ships an update fortnightly, Palace Resorts every 10 days. Both last shipped on September 25, 2026.
| Parameter | XCARET! | Palace Resorts |
|---|---|---|
| Price | Free | Free |
| Rating | 4.7 (6.5K ratings) — better | 4.6 (18K ratings) |
| Positive reviews | 22.7% of reviews | 35.0% of reviews — better |
| Number of ratings | 6.5K | 18K — better |
| Update frequency | Fortnightly | Every 10 days — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free with in-app purchases | Free — better |
| Devices | iPhone | iPhone, iPad — better |
| Requires iOS | 17.0 | 16.6 — better |
| Further details — not scored | ||
| Size | 344 MB | 377 MB |
| Age rating | +4 | 12+ |
| Developer | Experiencias Xcaret S.A. de C.V. | Palace Resorts, S.A. De C.V. |
Customer experience
XCARET!
Palace Resorts
User reviews
XCARET!
From 6.5K App Store ratingsWhat we love
- ⭐ Excellent customer service
- 🌴 Beautiful natural setting
- 🎢 Variety of fun activities
Room to improve
- 🐛 App crashes and freezes
- 💸 Expensive photo packages
- 🚫 Restricted access for some attractions
Palace Resorts
From 18K App Store ratingsWhat we love
- 🌴 Wonderful family vacation
- 🌟 Excellent app
- 🏨 Amazing place with loads to do
- 📆 Useful calendar feature
- 🛒 Great for reservations
Room to improve
- 🔍 Difficult to find restaurants
- 🔄 Slow and buggy app
- 🤖 App not user-friendly
- 🔒 Unreliable login/registration
- 🗺️ Lacking functionality (maps, reservations, etc.)
Bugs and requests
XCARET!
Reported bugs
3 issues- Login screen not working
- App not loading past initial screen
- Unable to download or access photos
Requested features
3 requests- Offline map functionality
- Ability to add purchased tickets to app
- Better integration between app and website
Palace Resorts
Reported bugs
5 issues- Incorrect information displayed
- Reservations not syncing properly
- App linking to wrong reservation
- Inability to make/change reservations
- Unreliable order tracking
Requested features
7 requests- Chat room for reservation holders
- QR code suggestions for location-based help
- GPS support for transit
- Ability to view full account status and resort credits
- Option to request room cleaning
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- Full restaurant menus in the app
- Scannable icons for digital menus
In-app purchases
XCARET!
No in-app purchases
Palace Resorts
No in-app purchases
Questions
Is XCARET! free?
Is Palace Resorts free?
Which has better reviews, XCARET! or Palace Resorts?
Do XCARET! or Palace Resorts have ads?
Which is updated more often, XCARET! or Palace Resorts?
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