Civil engineer
Great park terrible information app
The event we saw were from
Chatting with the staff
We could not see show times and restaurant info like type of
Food served
Terrible customer service
Best App!
Photos deleted after download
Response from developer
Dear user, Thank you for sharing your feedback. We would like to say that purchased photos are available for 30 calendar days from the date of purchase for download. This policy is in place for data protection and visitor security reasons, as the images contain sensitive personal information. We kindly recommend downloading and backing up the files in your computer or cloud to ensure continued access. We appreciate your comments and will share them with the appropriate team as we continuously work to improve our guest experience. Brenda H. Grupo Xcaret– Customer Service. Mex: + 52 (998) 883-3143 - US: 855-326-0682
Amazing Amazing
Thank you XCARET 👏🏻👏🏻👏🏻
Log in issue
Tour Guides
It’s great to know that the tour agency you are with is reliable and efficient. I strongly recommend Xcaret Tours
Response from developer
Dear Martha, Thank you very much for sharing your experience. We are truly glad to hear that Oscar and Flavio were able to assist you and your family during this moment and help find a solution when part of your group missed the bus. Their willingness to help and problem-solving attitude are a wonderful reflection of the values we promote at Grupo Xcaret. It is very rewarding to know that their support helped turn the situation around and gave you confidence in the reliability of our tours. We sincerely appreciate your recommendation and hope to welcome you and your family again for another great experience. Kind regards. Brenda H. Grupo Xcaret – Customer Service. +52 (998) 883-3143 - US 855-326-0682
Xcaret
Les escribo para expresar mi descontento con mi reciente visita a su parque, el dia de Ayer que fue la sexta ocasión en la que lo he visitado. Desafortunadamente, esta visita resultó ser la peor experiencia hasta la fecha ya que no volvere por todo lo Que paso…
En una palapa nos quitaron enfrente del restaurante Michoacán por no consumir pero mi madre ya se sentia mal por el calor y Porque es mayor de edad por eso queria Que descansara pero un mesero de playa nos Quito
En el restaurante California, fui testigo de una situacion desagradable entre una empleada y un cliente. La empleada se mostró visiblemente molesta y grosera al responder a la pregunta del cliente, lo cual fue bastante triste ver Esto. Además, la oferta gastronómica del restaurante carece de variedad, especialmente en lo que respecta a los mariscos.🦞🐟🐠
Mi experiencia en el restaurante Jalisco fue igualmente decepcionante. La mesera que nos atendió fue poco amable y nos asignó una mesa en la última fila, cerca de los baños, a pesar de que había mesas disponibles frente a nosotros. Este trato diferenciado sugiere un posible sesgo racial, lo cual es inaceptable.
Como recomendación, les sugiero considerar la implementación de un tren o coches para personas mayores de edad. Durante mi visita, acompañaba a mi madre, quien es mayor, y a mi hija, quien se encontraba dormida en mis brazos. La larga caminata hasta la entrada fue agotadora, y sería beneficioso para sus visitantes proporcionar carritos, como se hace en el hotel Xcaret.
Espero que tomen en cuenta mis comentarios y hagan las mejoras necesarias para mejorar la experiencia de sus visitantes.
Atentamente, Koko
Xcaret
How To Log In
It really wouldn’t take much for the developer to provide these instructions to users and while the app is pretty good once logged in, there are definitely things that could be better. So just giving it 3 stars for now. It does look like they’re moving in the right direction though.
Response from developer
Dear user. We appreciate the time you took to leave us your message. We would like to mention that we are currently working on the innovation and optimization of our mobile app. We are sorry for the inconvenience. You can be sure that we'll send your report to the relevant department to keep improving. Kind regards. Brenda H. Grupo Xcaret – Customer Service. Mex: + 52 (998) 883-3143 - US: 855-326-0682
Cannot login
After you login as a guest, there’s no way to get the login screen again until you reinstall the app.
No bus, riverboat schedules (or statuses) and hotel maps are horrible
Can't get past the login screen
AWSOME
Response from developer
Dear user, Thank you for sharing your review. We’re happy to hear the app was helpful and that you enjoyed the maps, tickets, and photos from your visit to Xcaret. We appreciate your feedback and hope you continue having an awesome experience! Kind regards. Brenda H. Grupo Xcaret – Customer Service. +52 (998) 883-3143 - US 855-326-0682
