I HATE VOLARIS
It is absolutely ridiculous that Volaris forces its paying customers to download an app just to check in for a flight. Why are you taking away the option to check in through a desktop computer or the airline’s website? Not everyone wants another app on their phone, and customers should NOT be forced to download one just to access a service that should be simple and convenient.
Let’s be honest: Volaris is already far from my preferred airline. Airlines like Aeroméxico offer a much better experience, but unfortunately, Volaris was the only option available for my travel dates, so I had to book with them again. And once again, the experience has been incredibly frustrating.
The app itself is a complete headache. Why does it make you check in one passenger at a time? When you’re traveling with family or another person, you want to be able to coordinate your seats and sit together. Making the process more complicated than it needs to be is incredibly frustrating, especially when you’re simply trying to prepare for your flight.
What makes this even more ridiculous is that you can access your reservation on a computer, view your itinerary, and see that check-in is open, yet you’re redirected to a QR code telling you to download the app. Why? What was wrong with allowing customers to check in directly through the website?
Here is a simple concept, Volaris: GIVE YOUR CUSTOMERS A CHOICE.
If people want to use your app, great! Let them. But stop forcing everyone else to use it. Customers should be able to choose whether they check in through your app, a desktop computer, or your website. Technology is supposed to make our lives easier, not create unnecessary obstacles.
Between the frustrating app experience and the lack of flexibility, this is one of the worst airline experiences I’ve had. Volaris seriously needs to rethink this policy and make the check-in process easier for its paying customers.
Worst app. Terrible customer experience. And absolutely no respect for customer choice. Do better, Volaris.
Let’s be honest: Volaris is already far from my preferred airline. Airlines like Aeroméxico offer a much better experience, but unfortunately, Volaris was the only option available for my travel dates, so I had to book with them again. And once again, the experience has been incredibly frustrating.
The app itself is a complete headache. Why does it make you check in one passenger at a time? When you’re traveling with family or another person, you want to be able to coordinate your seats and sit together. Making the process more complicated than it needs to be is incredibly frustrating, especially when you’re simply trying to prepare for your flight.
What makes this even more ridiculous is that you can access your reservation on a computer, view your itinerary, and see that check-in is open, yet you’re redirected to a QR code telling you to download the app. Why? What was wrong with allowing customers to check in directly through the website?
Here is a simple concept, Volaris: GIVE YOUR CUSTOMERS A CHOICE.
If people want to use your app, great! Let them. But stop forcing everyone else to use it. Customers should be able to choose whether they check in through your app, a desktop computer, or your website. Technology is supposed to make our lives easier, not create unnecessary obstacles.
Between the frustrating app experience and the lack of flexibility, this is one of the worst airline experiences I’ve had. Volaris seriously needs to rethink this policy and make the check-in process easier for its paying customers.
Worst app. Terrible customer experience. And absolutely no respect for customer choice. Do better, Volaris.
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AAppAgainstMyWill
Scam!!
Doesn’t let me pay using a voucher . App is updated and if I call price is significantly higher. Worse airline EVER
Iisabelbee
Bien
Bien
CCristo💕
Permanent residency card scanning doesn’t work
Basically useless if I can’t check in
JJames102837
App sucks bunz
The app is so broken and when I go to the website it keeps telling me to reset password but I can’t even log in
RRuiz415
