Very disappointing experience!!!!!!
The customer service was extremely poor. The staff was unable or unwilling to resolve any issues, and they were also
disrespectful to passengers. I expected much better treatment and assistance.
Based on my experience, I cannot recommend this airline and will avoid flying with them again.
disrespectful to passengers. I expected much better treatment and assistance.
Based on my experience, I cannot recommend this airline and will avoid flying with them again.
Forces me to scan documents
I can’t manually input documents I have to scan them while having to do all of my family’s. Huge inconvenience my older family members can’t do this themselves.
App glitched and paid $90
I was checking in and I was checking the price on a couple of seats. The app glitched and when I tried to check in, there was a mandatory $90 payment. I called and asked what that’s about and apparently I was forced to pay the seats. I was told if I didn’t, my flight would be cancelled and there would be no refund. I ended up paying the seats and I tried to check in again. Got a message that I need to check in at the kiosk in the airport.
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Very hard to check in
I’m a dual citizen, so there is no option to check in that way. It forces me to pay extra and request a refund later. Also, app very unresponsive and unreliable. Other apps work smoothly, so, it’s not internet /data connectivity issues.
Amazing work, amazing food, and more.
I love Volaris because it the best airline in the world and it also my favorite too, love you Volaris❤️
