Volaris User Reviews

Customer Experience

Positive experience12.9% of reviews
Neutral1.7% of reviews
Negative experience85.3% of reviews

~ Based on 859 written reviews from the US App Store.

What users say

Is Volaris Safe?

Volaris appears safe based on user ratings. AppsHunter Safety Score for Volaris is 96/100.

This assessment is based on 7,688 user ratings, with an App Store average of 4.8/5.

Safety Analysis

94.2% of ratings point to a safe experience
1.6% of ratings suggest some concerns
4.2% of ratings point to a risky experience

~ Based on 7,688 App Store ratings for Volaris.

Is Volaris Legit?

Volaris appears to be a legitimate app. AppsHunter Legitimacy Score for Volaris is 85/100.

Based on 85 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Love flying with volaris

Volaris is the best

Horrible. They hide their loyalty program!

Volaris does everything possible to keep you from earning any points. Their website is a disaster often doesn't let you login. And their app forces you to download another app (Altitude) to be considered for any sort of loyalty points. Basically it's "constructive fraud."

Horrible check in

You can only check in with the app and the app doesn’t work. This thing is trash and shouldn’t be the only option when checking in.

Terrible app

I find it inconvenient that I must download the app to do a check in. The app also wouldn’t let me manually enter the passport information. Makes it inconvenient and impossible to check in a parent that is in a different country. Thinking about not booking with Volaris in the future.

Actualizar cada dos días

Una aplicación que pide actualizar cada dos días 🥴

¡Complicadisima!

Es una app muy difícil de usar. Nunca sabes cuánto pagarás, siempre hay una opción extra para “no aceptar”. La interfaz es lenta y muy sucia.

Calidad

Calidad

Pase anual Volaris

Este pago de pas anual tiene muchos problemas !!

Pésima aerolínea

Llevo dos meses pidiendo me
Hagan válido mi pago de pasaporte anual
El cual me cobraron en dólares desde julio y nadie me hace caso !!!!

Fácil

Es rápido y razonable

Company thrash

No sirve como compañía aérea

Forced to use to check in, and it doesn’t work at all

Completely unable to load anything with this app. Had to arrive to the airport early to check in. After waiting 20 minutes for the check in to load originally, then it couldn’t take my payment for the airport fee. Useless and predatory app.

Son zapo

Ustedes son culero obligandonos a bajar la app para hacer algo tan necesario como checkin, aveces uno tiene el celular lleno o viejo y no podemos descargar la app y sino lo hacemos no podemos volar con el tiquete q ya compramos. CULEROS!

$$$$

Why we have to pay for our Seats!??? No tiene sentido.!

Algo bien

Todo es rápido específico y sagaz

This is 5tupid

0 stars if that were possible.

Terrible experience with the Volaris app. I’m trying to check in, and the app forces me to scan my passport. After successfully reading it, it says that the information “does not match” my reservation, even though all the information is correct.

Even worse, there is no option to enter the passport information manually to fix the issue. I also tried checking in through the website, but the website simply forces me back to the app. Basically, you get stuck in a process that doesn’t work, with no alternative way to complete your check-in.

Something as important as check-in should not depend entirely on a passport scanner that blocks the whole process when it fails. Extremely frustrating and a complete waste of time, especially when you have an international flight coming up.

If I could give this app 0 stars, I would.
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Pessimo

Sin duda, Volaris restringe la facilidad de poder hacer check in para sus vuelos. Obtener pase de abordaje es un desafío bastante difícil. Esta aplicación es bastante anticuada y requiere más adjustes.

Pésimo servicio a la hora de abordar el avión

Pésimo servicio no creo que vuelva a viajar con esa aerolínea deberían ser mas amables y tratar bien al cliente.

App Never Opens

The app never opens, which means I can’t check in my flight. Since every check-in link directs me to the app. Terrible!

You get what you pay for.

About as budget airline as it gets. Requires you to check in on app but doesn’t work half the time, it’s a bit buggy. All this airline has going for it is that it’s a lot cheaper. If you are prepared to save $100 but there’s a high chance you’ll get shafted then go for it. Just hope nothing goes wrong or else it’s a headache.
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