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XCARET!

XCARET!

The best parks in Riviera Maya

6.5K ratings
330 reviews
🎬 Entertainment
✈️ Travel
Free

Details

Released
October 17, 2016
Updated
October 27, 2026

Features

Developer

Experiencias Xcaret S.A. de C.V.
✨Promote your app ✨
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Reviews summary↘︎
⭐330
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❓5 answered
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About

Enhance your park visit with digital tickets, interactive maps, and real-time activity information. Book tickets, tours, and activities with exclusive benefits, and easily access dining options and services. Save memories with photo access and optimize your day with personalized planning tools.

✓Digital tickets for sustainable entry
✓Fast and easy ticket and tour booking
✓Interactive park maps
✓Real-time activity schedules and locations
✓FotoPass photo access and sharing
✓Restaurant discovery and service locator
Show original description

What users say about XCARET!

Reviews of XCARET! are mostly negative: the Travel app is rated 4.7/5 from 6.5K App Store ratings. What users like most: excellent customer service, beautiful natural setting. Top complaints: app crashes and freezes, expensive photo packages. Summarized from real user reviews.

Positive things

  • ⭐Excellent customer service
  • 🌴Beautiful natural setting
  • 🎢Variety of fun activities

Negative things

  • 🐛App crashes and freezes
  • 💸Expensive photo packages
  • 🚫Restricted access for some attractions
See all reviews
+1

What's New in XCARET!

9.0.10

October 27, 2026

• Enhanced stability and security updates. • Bug fixes.

User reviews

Most RecentHighest RatedLowest Rated

Civil engineer

The park is amazing the personal are so rude they are not professional they have no customer skills what so ever ,
BBenali1975

Great park terrible information app

We came to xcaret and we really enjoy the day but we missed out on a bunch of stuff cause the app only shows a static map that is hard to read and the location does not update well
The event we saw were from
Chatting with the staff
We could not see show times and restaurant info like type of
Food served
Show more
JJAV_ELP

Terrible customer service

Went here to celebrate our anniversary and told concierge and host at restaurant about our special occasion and didn’t get any acknowledgment. Why ask if you are celebrating any special occasion when nothing is done.
JNJimmy Nguyen74

Best App!

Much Love!
MManhood890

Photos deleted after download

After spending a ridiculous amount of money to get our pictures, after I downloaded them, they still disappeared after the 30 days! Such a rip off!
MMeand1other
See 325 more reviews

Developer apps

EntErate GEX
EntErate GEX

by Experiencias Xcaret S.A. de C.V.

💼 Business
Free
Loyalty Reps
Loyalty Reps

by Experiencias Xcaret S.A. de C.V.

✈️ Travel
Free
Xcaret Events
Xcaret Events

Festival of Life and Death

🎬 Entertainment

(7)

Free
Hoteles Xcaret
Hoteles Xcaret

by Experiencias Xcaret S.A. de C.V.

✈️ Travel

(492)

Free
With Ads
Mexico Destination Club
Mexico Destination Club

by Experiencias Xcaret S.A. de C.V.

💼 Business

(14)

Free
See developer apps

User experience

🐞

Reported Bugs

3 issues

Login screen not working

Bug

App not loading past initial screen

Bug

Unable to download or access photos

Bug
✨

Requested Features

3 requests

Offline map functionality

Feature

Ability to add purchased tickets to app

Feature

Better integration between app and website

Feature

FAQ

What does the Xcaret app do?

The app helps you make the most of your visit to Xcaret parks and tours. It provides digital tickets, interactive maps, real-time information on activities and services, and allows for easy booking of tickets, tours, and transportation. You can also access your FotoPass photos and discover dining options.

What are the key features of the Xcaret app?

Key features include digital tickets for faster entry, exclusive benefits for booking tickets and tours, interactive maps to navigate attractions, real-time updates on schedules and locations, FotoPass integration for photo access, and a locator for restaurants and services within the parks.

Is the Xcaret app free to download?

Yes, the app is free to download. While the app itself is free, it facilitates the purchase of tickets, tours, and additional activities, which are paid services. There are also in-app purchases for features like FotoPass.

What information does the app require?

To enhance your experience, the app may require your full name, country or region, date of birth, and email address. It also needs access to location data and your email address stored in Account Manager for easier login. Push notifications can be enabled for relevant visit information.

How can the app help me plan my visit?

The app allows you to save favorite activities, check schedules and restrictions, and use interactive maps to find attractions and services quickly. You can also discover restaurants and their specialties, and locate essential services like lockers and changing rooms, all to optimize your time.