Perfect to planing ahead of time
Tells when every restaurant opens and it’s menu it also has a online check in barcode for faster travels perfect for people who don’t just walk around aimlessly
Why the unnecessary updates
The amount of updating required just to use the app is ridiculous. There is no financial information, requiring an update just for use is crazy.
No Billing Details
Could not see billing details for spa credits, etc. Never knew where we strod as far as available options to enjoy.
The app stinks
Can not pull up my room so I can’t order anything. Front desk can’t help.
Not functional for days
I was able to checkin for my upcoming stay, but for 2 days now, none of the links to the restaurant, Spa, etc will open.
Overall, there seemed to be improvements from my previous visit, but I can’t say now as I'm only getting error messages.
Overall, there seemed to be improvements from my previous visit, but I can’t say now as I'm only getting error messages.
Needs work
You can’t drill into your bill or what universal credits were spent on. The technology department is very slow to make corrections. We have been here in Punta Cana for almost two weeks - Leagues has been open the whole time but the app states temporarily closed. Pointed it out to our concierge and the wait staff and management. No updates. Also the map feature is weird - you start outside, if you drill to far into restaurants inside when you hit back button you wind up back outside.
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Facilities
Can’t leave a comment on the app about service issues and it’s not taking the comments so I can’t get my issues resolved. I’ve already reported through the Concierge and through the maintenance group. I know that the Concierge will actually pursue a solution, but they are limited by what the maintenance cruise were able to complete
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Request
I am Vietnamese. I hope that your app will have Vietnamese to Vietnam people can use it and understand it easier. Thank you
If I Could Give A ZERO I Would
I have spent the last 3 weeks trying to get my legal name put into this App. No matter how many emails and being told it’s done, IT’S NOT! So I can’t digitally check in look at excursions, I won’t be able to make dining reservations, etc. Just another Palace FAIL!!!!! I’ve been a member for over 20 years and I have been disappointed with the sales, member services staff ALL of the years. The only saving grace is the Hotel Wait Staff, the cleaning staff and the people that actually run the hotel for the customers.
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Sugerencia prox actualizacion
En alguna prox actualizacion automaticen lo de solicitar valga la redundancia; la solicitud para pedir el permiso de ir a otro resort de la misma cadena por ej del moon palace al sun palace temporalmente, y gestionar el traslado
Forced an update now maps won’t work.
Forced an update while we are here and now we can’t access the maps.
Vacation factory
Nothing operates efficiently. The resort is pretty but far from finished. My son was injured by the unfinished pool deck. The unfinished resort came with a credit to
Come back. We paid for 4 nights and the voucher was only for 3…that level a cheapness is in every experience. Some staff was rude. Also leave 30-60 minutes for check out since every employee acts like Zoolander in front of their computer.
Come back. We paid for 4 nights and the voucher was only for 3…that level a cheapness is in every experience. Some staff was rude. Also leave 30-60 minutes for check out since every employee acts like Zoolander in front of their computer.
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How great this app is
This is a great app to use for the resort. I have been to other resorts before and use their app and those apps have not been the most consistent but this one always delivers whether it’s room service, requesting maintenance setting up reservations for your dinner and even checking out all the different activities that they have going on.
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Awful app
Very hard to navigate and make reservations. Also the chat is useless
Review for the App only
Good looking app so far, but does need more improvements.
We were not able to make Spa reservations through the even though we sent the request through the the app good thing we went to spa a day early to ask for information we found out that they do not see those requests and we have to schedule through the coordinator.
The main problem for me is they say you have all these credits, but there's no way to view resort or Universal credits within the app. I also can't find any clear information on when or how those credits can be used. Overall, the experience makes it hard to confidently plan or take full advantage of the trip.
We were not able to make Spa reservations through the even though we sent the request through the the app good thing we went to spa a day early to ask for information we found out that they do not see those requests and we have to schedule through the coordinator.
The main problem for me is they say you have all these credits, but there's no way to view resort or Universal credits within the app. I also can't find any clear information on when or how those credits can be used. Overall, the experience makes it hard to confidently plan or take full advantage of the trip.
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Amazing Vacation
My name is Kendrick and I will tell you about my vacation and it is set in The Grand moon Palace in the Dominican Republic, Punta Cana. I would like to give a shout out to Emiry an Amazingly nice person she made my days, she always found a way to make you smile. And to Emiry if you see this, yes it’s the Teen with the Glasses at the arcade and I want to say thank you so much.
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Pretty good app
Although it looks like mostly AI-generated, it does a good job. Though they did remove being able to order an extra bed/mattress. It’s still available, you just have to ask the hotel concierge in the app.
Since the update a lot of stuff broke
The app was very useful and quick for everything you needed. Now after the update. It’s harder to navigate. Yes they did make the map more
Useful but if you reserve dining it doesn’t show in the agenda. But it will show the spa and excursions. The chat mode it has to discuss things with the hotel it just takes you to the palace elite main page. It did work once and I was able to chat with the hotel but now it’s broken. I will update if
It’s fixed before my vacation is over but just like the punta Cana resort. It needed another year before launch.
Useful but if you reserve dining it doesn’t show in the agenda. But it will show the spa and excursions. The chat mode it has to discuss things with the hotel it just takes you to the palace elite main page. It did work once and I was able to chat with the hotel but now it’s broken. I will update if
It’s fixed before my vacation is over but just like the punta Cana resort. It needed another year before launch.
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Bug fixes killed the chat
Latest update killed the chat
No need to use app
The app doesn’t allow you to really manage anything just look at
what you’ve already reserved. App sucks and hotel is not much better
what you’ve already reserved. App sucks and hotel is not much better
