Vacation factory
Nothing operates efficiently. The resort is pretty but far from finished. My son was injured by the unfinished pool deck. The unfinished resort came with a credit to
Come back. We paid for 4 nights and the voucher was only for 3…that level a cheapness is in every experience. Some staff was rude. Also leave 30-60 minutes for check out since every employee acts like Zoolander in front of their computer.
Come back. We paid for 4 nights and the voucher was only for 3…that level a cheapness is in every experience. Some staff was rude. Also leave 30-60 minutes for check out since every employee acts like Zoolander in front of their computer.
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How great this app is
This is a great app to use for the resort. I have been to other resorts before and use their app and those apps have not been the most consistent but this one always delivers whether it’s room service, requesting maintenance setting up reservations for your dinner and even checking out all the different activities that they have going on.
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Awful app
Very hard to navigate and make reservations. Also the chat is useless
Review for the App only
Good looking app so far, but does need more improvements.
We were not able to make Spa reservations through the even though we sent the request through the the app good thing we went to spa a day early to ask for information we found out that they do not see those requests and we have to schedule through the coordinator.
The main problem for me is they say you have all these credits, but there's no way to view resort or Universal credits within the app. I also can't find any clear information on when or how those credits can be used. Overall, the experience makes it hard to confidently plan or take full advantage of the trip.
We were not able to make Spa reservations through the even though we sent the request through the the app good thing we went to spa a day early to ask for information we found out that they do not see those requests and we have to schedule through the coordinator.
The main problem for me is they say you have all these credits, but there's no way to view resort or Universal credits within the app. I also can't find any clear information on when or how those credits can be used. Overall, the experience makes it hard to confidently plan or take full advantage of the trip.
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Amazing Vacation
My name is Kendrick and I will tell you about my vacation and it is set in The Grand moon Palace in the Dominican Republic, Punta Cana. I would like to give a shout out to Emiry an Amazingly nice person she made my days, she always found a way to make you smile. And to Emiry if you see this, yes it’s the Teen with the Glasses at the arcade and I want to say thank you so much.
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Pretty good app
Although it looks like mostly AI-generated, it does a good job. Though they did remove being able to order an extra bed/mattress. It’s still available, you just have to ask the hotel concierge in the app.
Since the update a lot of stuff broke
The app was very useful and quick for everything you needed. Now after the update. It’s harder to navigate. Yes they did make the map more
Useful but if you reserve dining it doesn’t show in the agenda. But it will show the spa and excursions. The chat mode it has to discuss things with the hotel it just takes you to the palace elite main page. It did work once and I was able to chat with the hotel but now it’s broken. I will update if
It’s fixed before my vacation is over but just like the punta Cana resort. It needed another year before launch.
Useful but if you reserve dining it doesn’t show in the agenda. But it will show the spa and excursions. The chat mode it has to discuss things with the hotel it just takes you to the palace elite main page. It did work once and I was able to chat with the hotel but now it’s broken. I will update if
It’s fixed before my vacation is over but just like the punta Cana resort. It needed another year before launch.
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Bug fixes killed the chat
Latest update killed the chat
No need to use app
The app doesn’t allow you to really manage anything just look at
what you’ve already reserved. App sucks and hotel is not much better
what you’ve already reserved. App sucks and hotel is not much better
Saloon services by RAQUEL at sunrise saloon
I have recently stayed at room number 5212 at Nizuc. I came for my manicure and pedicure services at Sunrise saloon. RQQUEL did great job doing my acrylic nails. I recommend her for her best service whoever wants to do their service.
Thank you so very much for your best service.
Hetarthi
Thank you so very much for your best service.
Hetarthi
Not good
While the idea is excellent and could be very useful due to some things getting lost in translation between guest and employees, the app functionality is so slow…takes minutes, not 1-2, but much more for each page to turn and load. I’ve been waiting for 15 minutes to view my bill!
Don’t
This app provides no information and no services you can’t do by speaking to a person. They take your data, advertise to you regularly and sell your info. The maker of the app should beg the general public for the privilege of committing seppuku to offset the dishonor they did the whole human race.
Doesn’t work
Keeps crashing ever since I was forced to update it.
Not Helpful at all
I logged into the app to see my membership, and nothing would come up. The app just spun and spun, and never showed me my membership details
Map could be useful, but it isn’t
This resort is so large, it is difficult to get to where you want to be. The map portion of the app has the potential to be useful, but it struggles loading and it doesn’t tell you how to get to locations. It will only show you the general area, which really isn’t that helpful. With a resort this size, it would be helpful to either highlight the location or (even better) show a path/give directions on how to get there.
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Thanks!
The app makes everything so easy. Thanks for your continued support for this wonderful helper.
Sucks
Really love it here at the resort the staff are so friendly and everyone is soo nice. The app however is a totally different story. It worked so much better and was way easier to use before. Really annoying. So hard to navigate and glitches out frequently
Very nice!
I wish we could change room service to more options or different rooms.
Trust
In God
Palace app
I love the app. It keeps getting better and better however, there is one flaw for Diamond and residence members with the new app, you cannot view The Grand when staying at Nizuc or Sunrise this is huge and needs to be rectified soon.
