Wrong hours
App provides hours of restaurants but they are mot accurate. How hard is it to display the correct hours?
The best resort and hotel ever
We went to many many resorts in Mexico and Dominican Republic, but this resort is a very high-end. Excellent professional people very polite and caring. They eager to help at any time at any moment. We love this resort and we plan to return again. Everything
went smooth from the front desk to the end and we have absolutely no complaints. We really recommend this resort to everybody who wants to have an excellent experience and an enjoyable vacation.
went smooth from the front desk to the end and we have absolutely no complaints. We really recommend this resort to everybody who wants to have an excellent experience and an enjoyable vacation.
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Terrible App
This app is terrible. Neither the hotel staff, nor anyone in my party could get the app to work on our phones. This meant we couldn’t book dinner reservations or order room service for our entire stay. The staff confirmed all of our details were correct but couldn’t figure out why the app wouldn’t work for us, on multiple devices. Other people we met at the resort confirmed they also couldn’t get it to work.
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Poorly designed and dysfunctional
The app is horrible. The app doesn’t reflect our Diamond club status and asks about upgrading to diamond, even tho we are diamond club. Some stuff is buried and hard to find, such as the menus for our reservation. A lot of the links in the app don’t do anything when you click them. Honestly better off just texting the butler our needs through WhatsApp. The map can’t be zoomed out to get an idea of where stuff is.. it pulls up zoomed close to walk way where you’re left guessing where you’re going if you don’t just use the maps posted around the property.
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Worst resort
No one really cares about anything. Is not the app, is in general with all the servants from security, butler, front desk to excursion booking. We try to ask for water at anytime during the day and they constantly said they don’t have but to go get it at the bar. Excursion cancelation is a frustrating thing that ruin your plans and they don’t find a solution just tell you oh well I guess you need to wait 10 days for your refund. The security, Joe is rude and doesn’t care about elderly in canes, telling them they don’t need a kart to taken them to the room, but to walk it. Rooms constantly power go out and no towels are left, showers leaks water constantly to the outside iron equipment are broken. Butler assign to take care of you is never around and books restaurant reservation at her time preference not at what the customer wants.
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