Scanning Barcode is the only way to access Resort options
The App continuously kicks you out. And the only way to access the options for you to pick what you can schedule to do on the resort is by scanning the barcode in your room. Without that it just shows you how many points you’ve accumulated. They promise you could use the points given and select options within the app. But the page where you can use the rewards says “PDF Error” so I basically have all these points that I can’t even use because of a picture error? 52,000 points in the trash unless I come back and they get the App to work properly. The room is good, the Wi-Fi magically works everywhere. It’s like they have 150 Wi-Fi hotspots all over the resort. And depending on which section you stay, they have more activities for teens and children than they do the paying Adults. Make sure you book your restaurant reservations ASAP… I’m talking don’t even blink. Already had the app downloaded before you even land on the plane. So that when you get to the resort, all you have to do is enter your room number and your username and password, with also scanning the barcode in the room. Great pools and i would like if they had more carts going around to transport people for the amount of money being spent.
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Very poor map with no info
So, we tried using the app to meet people at different bars and restaurants. It took us to areas where there is NOTHING for guests. The locations are completely off. You’d think you could click on a restaurant with that tab showing, and find some info. No, it does nothing.
Awful
Currently staying at 5 star hotel in Sicily and the app constantly doesn’t work on WIFI or on mobile. Just reinstalled again for the 3rd time in 4 days. When you book à la carte restaurants it doesn’t record it in the app like in a calendar, this is very poor. Overall the app needs a lot of work to make it more usable.
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Do Better
This app is dry af and does not give you what you need to make reservations or even have insight to the resort. They are getting too much money to have such rinks sink app. The website could use some help as well.
With the money you are spending to stay at the resort you would think they would pour money into advertising and marketing to get you excited for your stay. It's so glitchy and slow and dry it makes you have anxiety thinking that you are being scammed.
With the money you are spending to stay at the resort you would think they would pour money into advertising and marketing to get you excited for your stay. It's so glitchy and slow and dry it makes you have anxiety thinking that you are being scammed.
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Basic app, not useful
this application does not have a bare minimum needed for a traveler who would be using this application while staying at the resort. It does not have any information about any activity or an option to book anything, for example a gym class I would love to see an update . Even though the hotel i am staying in has a butler’s service and a majordome, still it would be useful to know schedule of events and activities to make informed decisions about daily schedules
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