Awful
Currently staying at 5 star hotel in Sicily and the app constantly doesn’t work on WIFI or on mobile. Just reinstalled again for the 3rd time in 4 days. When you book à la carte restaurants it doesn’t record it in the app like in a calendar, this is very poor. Overall the app needs a lot of work to make it more usable.
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Do Better
This app is dry af and does not give you what you need to make reservations or even have insight to the resort. They are getting too much money to have such rinks sink app. The website could use some help as well.
With the money you are spending to stay at the resort you would think they would pour money into advertising and marketing to get you excited for your stay. It's so glitchy and slow and dry it makes you have anxiety thinking that you are being scammed.
With the money you are spending to stay at the resort you would think they would pour money into advertising and marketing to get you excited for your stay. It's so glitchy and slow and dry it makes you have anxiety thinking that you are being scammed.
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Basic app, not useful
this application does not have a bare minimum needed for a traveler who would be using this application while staying at the resort. It does not have any information about any activity or an option to book anything, for example a gym class I would love to see an update . Even though the hotel i am staying in has a butler’s service and a majordome, still it would be useful to know schedule of events and activities to make informed decisions about daily schedules
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Bellhop
A young man by name of Alvin was the absolute best at ensuring all our needs were being met over and above, so polite, and helpful. All the staff were great but Alvin will always be remembered! Thank you Alvin❤️
Room hot at night!!
Noticed Chilled waterline SHUT in building 37 at Grand Palladium in Jamaica!! Feb. 7th 2026
Reason why rooms not cooling
Have been asking for someone to take of it for 4 days now.
They keep telling us someone will fix it!!!
Also alcohol drinks are way too potent!!! My goodness, we are drunk after 2-3 drinks!!
We will probably Never come here, and even any of the Grand Palladium across the World!!; plus imagine the people we know that will know.
Vacationer from Canada!!
Reason why rooms not cooling
Have been asking for someone to take of it for 4 days now.
They keep telling us someone will fix it!!!
Also alcohol drinks are way too potent!!! My goodness, we are drunk after 2-3 drinks!!
We will probably Never come here, and even any of the Grand Palladium across the World!!; plus imagine the people we know that will know.
Vacationer from Canada!!
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