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RIU Hotels & Resorts

RIU Hotels & Resorts

RIU guest info

27K ratings
474 reviews
#145 in free Travel
✈️ Travel
Free

Details

Released
October 30, 2013
Updated
October 28, 2026

Features

Developer

Riu Hotels & Resorts
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RIU Hotels & Resorts screenshot #1 for iPhone
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RIU Hotels & Resorts screenshot #6 for iPhone
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📉no. 145
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Reviews summary↘︎
⭐474
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🎪3 happening
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❓5 answered
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About

Plan and enhance your vacation with this app. Access hotel information, manage reservations, check in remotely, and communicate directly with staff. Enjoy exclusive benefits as a loyalty program member.

✓Quick and easy booking
✓Reservation management
✓Mobile check-in
✓Hotel information access
✓Direct communication with reception
✓Spa and restaurant booking
✓Loyalty program benefits
Show original description

What users say about RIU Hotels & Resorts

Reviews of RIU Hotels & Resorts are mostly negative: the Travel app is rated 4.9/5 from 27K App Store ratings. What users like most: convenient for on-resort use, easy to book restaurants. Top complaints: frequent crashes and freezes, unreliable and inconsistent functionality. Summarized from real user reviews.

Positive things

  • 👍Convenient for on-resort use
  • 🚀Easy to book restaurants
  • 💡Helpful for activities and schedules
  • 👍Great for contacting hotel staff
  • 👍Useful for accessing resort information

Negative things

  • 🐛Frequent crashes and freezes
  • 🐛Unreliable and inconsistent functionality
  • 🐛Difficult to navigate and use
  • 🐛Inaccurate or outdated information
  • 🐛Compatibility issues across devices
See all reviews
+1

What's New in RIU Hotels & Resorts

5.49.1

October 28, 2026

This version brings some improvements to make your experience with our App even more comfortable: - Full transparency, improving the information in our payment process. - Streamlined search processes, providing a simpler search process so you don't waste time. - Bug fixes in navigation. Thank you for updating and get ready to enjoy!

More

Charts

Top Free

📉 145-1

Travel

This app dropped -1 position in Travel chart.

Last updated on November 1, 2026.

Events

Read more about Win the RIU Class Calendar
HappeningSpecial Event

Win the RIU Class Calendar

Discover Proudly Committed month by month

Nov 5, 2026 — Nov 16, 2026

Read More

Read more about Hotel RIU Palace Phuket Quizz
Event EndedSpecial Event

Hotel RIU Palace Phuket Quizz

How much do you know about our new Phuket opening?

Sep 9, 2026 — Sep 14, 2026

Read More

Read more about Fußball wird bei RIU gespielt
Event EndedSpecial Event

Fußball wird bei RIU gespielt

Stellen Sie Ihr Wissen über Fußball unter Beweis

Jun 29, 2026 — Jul 19, 2026

Read More

See All

User reviews

Most RecentHighest RatedLowest Rated

Super app

Franchement l’application est vraiment très bien, on voit toutes les informations sur l’hôtel , on peut réserver les restaurants
Magnifique 🤩👍
IIlie91

Jetzt mal Berlin

Bisher kennen wir nur das Rio Palace Maspalomas auf Gran Canaria und sind mal gespannt, was es in Deutschland so gibt.
KGKlaus Groth

Response from developer

Vielen Dank für Ihre Bewertung, Klaus 🤗☺️! Wir freuen uns sehr, dass wir dazu beitragen konnten, dass Sie Ihren Urlaub genießen konnten 😎🏝️! Wir würden uns freuen, Sie bald wieder in einem unserer RIU Hotels begrüßen zu dürfen 😉✈️🌍!

Gut und unkompliziert

Immer wieder gerne, gute Hotels, guter Service, unkomplizierte Buchung.
ELEin Lüdinghauser

Response from developer

Wir freuen uns sehr, Ihren Kommentar zu lesen und zu sehen, dass wir auf dem richtigen Weg sind. Wir hoffen, Sie noch lange bei uns begrüßen zu dürfen 😎💞 vielen Dank🤩🤩! Falls Sie noch kein Mitglied von Riu Class sind, laden wir Sie herzlich ein, beizutreten, um alle Vorteile zu genießen 😉🌞.

Servicio

Sera nuestra 4 vez , y simplemente regresamos por el excelente servicio de los empleados son como familia , aparte que el hotel es bello
P2Pebbles 24

LOVE EVERYTHING ABT RIU❤️

Each one of my experiences with Riu was great! Can’t wait for the next one
Yyasilious
See 469 more reviews

Developer apps

Riu Partner Club
Riu Partner Club

Travel Professionals

✈️ Travel
Free
See developer apps

User experience

🐞

Reported Bugs

4 issues

Date selection field not working

Bug

Inability to access guest information

Bug

Incorrect or missing activity schedules

Bug

Repeated login issues and account problems

Bug
✨

Requested Features

4 requests

Ability to book multiple room types on one reservation

Feature

Option to view restaurant menus outside of the app

Feature

Improved communication and response from customer support

Feature

Seamless integration with hotel website and reservation system

Feature

FAQ

What can I do with the RIU Hotels & Resorts app?

The app allows you to book stays, manage existing reservations, check in remotely to avoid queues, access detailed hotel information like schedules and menus, and communicate directly with reception for requests or to book services like spa treatments and restaurant tables.

Is the RIU Hotels & Resorts app free to use?

Yes, the app is free to download and use. There are no in-app purchases or ads mentioned in the description, indicating a free service for users.

How does the app help with my hotel stay?

It simplifies your vacation by enabling easy booking and modification of reservations. You can also check in directly from the app, view hotel amenities and schedules, and communicate with staff for any needs during your stay, enhancing convenience.

What are the benefits for RIU Class members?

RIU Class members can enjoy special rates and additional benefits throughout the year by using the app. If you are not yet a member, you can join through the app to access these advantages.

Can I book services like spa or restaurants through the app?

Yes, you can book spa services and make reservations for tables at the main restaurants directly through the app. This allows you to plan and secure your desired activities and dining experiences in advance.