A Useful App to have
The app proved to be useful during the booking and stay at Riu Hotel
Room maintenance
We stayed in a Sea View Room and the maintenance level of the room left us a little disappointed.
We have stayed at the hotel twice before in 2016 Main Block & 2019 Sea View Room, so we knew what the room looked like in 2019. To be honest it hadn’t changed and was in dire need of an update and proper maintenance.
The foot stools on the balcony were tired and worn. The Entrance Door had been poorly “repaired” at some point, both the lock and the door frame, I have photos to back up my point.
This is not the standard you expect at a RIU Palace 5* Hotel.
The Hotel Staff (Cleaners & Waiters) are excellent at what they do. The Communal Areas are as beautiful as in 2019.
We have stayed at the hotel twice before in 2016 Main Block & 2019 Sea View Room, so we knew what the room looked like in 2019. To be honest it hadn’t changed and was in dire need of an update and proper maintenance.
The foot stools on the balcony were tired and worn. The Entrance Door had been poorly “repaired” at some point, both the lock and the door frame, I have photos to back up my point.
This is not the standard you expect at a RIU Palace 5* Hotel.
The Hotel Staff (Cleaners & Waiters) are excellent at what they do. The Communal Areas are as beautiful as in 2019.
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Great app
This app is so easy to navigate and it helps so much when booking
RUI is the best.
It’s so easy to book through their app. You get exactly the room you want with a great price.
Returner
It’s so much easier on the App. I like it.
Irreführende Angaben in der App bzgl. Status
Die Anzahl der in der App genannten Übernachtungen und der Prozentwert sind bezogen auf den Status absolut irreführend und nutzlos. Hintergrund ist, dass in der App die Daten bezogen auf den letzten Checkout genannt werden. Für den Status sind allerdings die Übernachtungen der letzten 2 Jahre zum Zeitpunkt der Überprüfung relevant. Und so verliert man bei RIU seinen Status obwohl in der App 100% und mehr Nächte als erforderlich angezeigt werden. Diese Angaben haben null Mehrwert für den Kunden. Und den relevanten Wert soll man sich im Jahr 2026 offensichtlich noch von Hand ausrechnen. Auch ein Telefonat mit einem Supervisor von RIU Class war ohne Erfolg. Null Kulanz, obwohl auch der andere Betrachtungszeitraum 92% ergibt.
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Response from developer
Vielen Dank, dass Sie Ihre Meinung teilen, Klaus 😄🙌! Wir werden Ihre Kommentare berücksichtigen, um unsere Anwendung verbessern zu können 📲🤩. Wir laden Sie dazu ein, unsere Anwendung weiter zu erkunden, um weitere Vorteile zu entdecken.
Mr Angus Smith
Will be 3rd visit to this hotel as very pleased with previous visits.
Riu paradise island
Fantastic beach and superb food
2 Years in a Row
Staying at a RIU hotel during the work cup was great, the hotel chain is simply the best 😍.
Crashes
This was the most frustrating thing out of our whole trip. The digital key card worked maybe 20% of the time. Resort would only give 1 card per room and there were 5 of us. We were unable to book restaurants together since we had multiple rooms as the app never worked correctly for us. It’s a great concept if it worked and the staff would help and their WiFi worked
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Hotel info on app
I love how you can view all the hotel info. I check out restaurants and hours. View times and activities by RIU Fun Team and nightly shows.
During stay a good way to contact different services in hotel.
During stay a good way to contact different services in hotel.
The best hotel chain
The only hotel where you don’t have to leave your room for a drink. And staff have been amazing in Negril and Ochi
Lanzarote
First class
Roy Monica Nerja
Fabulous hotel and staff
Riu
Stayed all over the world in these hotels,I wouldn’t book any other service,rooms ,locations,food hospitality gold stanp
Love the RIU app
RIU hotels are such a high quality hotel chain. It’s been my choice for a couple of decades now and wouldn’t want to stay anywhere else.
RIU Emerald Bay - Mazatlan
Fantastic stay as always. The staff is always nice, helpful, and happy to help. Our requests were fulfilled making our 29th anniversary memorable. Luis Anaya in the beach area is fantastic providing my wife an I with the best service. The entire restaurant, hotel, pool etc… staff define true customer attention. Hence why this is our 5th stay at this location and will be returning again next year. Thank you RIU for always putting the customer first and providing excellent experiences.
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Great app!
I love this app! It makes it so easy to book a vacation at any wonderful resort or hotel. I really love the resorts in playa del Carmina and look forward to going to Costa Rico or the DR. This is by far the best all inclusive brand!
RIU Resorts
We can’t say how much we love the RIU brand. It takes our breath away each and every time we stay at a RIU.
Love RIU
My go to for all-inclusive resorts. Love it.
