Great staff
My family had an enjoyable time at this hotel everyone from front desk to breakfast staff ver lovely and friendly. My special thanks to wonderful Hanieh and Sirin and others that accommodated for our every need with a smile. Thanks Barcelo
No permite gestionar bien
No localiza mi reserva. No puedo contactar con atención al cliente de verdad, solo mensajes automáticos. No da opciones de reserva de restaurantes de mi hotel. El chat da error, genera pérdida de tiempo.
Good to book but you can’t manage your bookings
It’s good as it gives you extra discounts, but if you’re booking multiple rooms under different names it’s impossible to differentiate between bookings as they don’t display the names. I have queried this with the hotel as I need to cancel one, but no one is responding to me. The app needs to show you the booking ref too, which it doesn’t.
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PÉSIMA APP
Siendo una cadena tan grande no puede ser que no quieran invertir dinero en alguien que les desarrolle una app decente. Pregúntenle a los del hotel XCARET a quienes contrataron para que tengan algo decente que ofrecer al usuario. Ni la descarguen solo ocupa espacio
The app simply does not work
The app is full of bugs everywhere, unusable.
