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Barceló Hotel Group

Barceló Hotel Group

by Barceló Hotel Group

378 ratings
187 reviews
✈️ Travel
Free

Details

  • Released
  • Updated
  • September 10, 2013
  • August 21, 2026

Features

Developer

Barceló Hotel Group
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About

Plan your trips and enhance your hotel stays with this app. Book services, access exclusive offers, and enjoy personalized experiences across various hotel brands. Features include online check-in, digital maps, and local activity booking.

✓Book hotel services before or during stay
✓Access exclusive offers and private area
✓View service menus and activity programs
✓Book local activities and experiences
✓Online check-in
✓Digital hotel maps and facility location
Show original description

What users say

Summarized from real user reviews of Barceló Hotel Group. Based on 378 reviews and a 4.4/5 average, it highlights the 7 positives and 12 negatives reviewers mention most about this Travel app.

Positive things

  • 👍Friendly and helpful staff
  • 🏨Clean and comfortable rooms
  • 🍽️Good food quality and variety
  • 💪Excellent gym facilities
  • 🎯Useful for in-hotel requests and maintenance
  • 🗺️Good integration with activities and maps (when working)
  • 📱Simple and easy to navigate (when functioning)

Negative things

  • 🐛Frequent crashes and freezes
  • 🐛White blank screens on navigation
  • 🐛Login issues and constant re-authentication required
  • ❌Limited hotel coverage - many major resorts missing
  • ❌Cannot link existing reservations to app
  • ❌No functionality for guests already at hotel
  • ❌Booking management is confusing and error-prone
  • ⚠️Easy to accidentally cancel bookings
  • 📱App is just a wrapper for mobile website
  • 🔒Data security breaches reported
  • ⏱️Slow or unresponsive touch interface
  • 🚫Inconsistent restaurant/activity information
See all reviews

What's New in Barceló Hotel Group

7.0.4

August 21, 2026

We've launched a completely redesigned app to offer smoother, more intuitive, and personalized navigation. This release also includes performance improvements and bug fixes.

More

User reviews

Most RecentHighest RatedLowest Rated

Can’t log in

When I try to log in it says Oops something went wrong try again later.
A month later I try again and still the same error.
Mr162573Mr162573

Doesn’t have the biggest resort complex?!

Disappointed in this app. I don’t understand how it doesn’t have the Barcelo Maya Grand Complex available to book reservations, see the interactive map, etc. really disappointed.
kenziemordoffkenziemordoff

Application ne marche pas

L hôtel est parfait, le service est parfait mais l application ne marche pas pour réserver aux restaurants
Le-benchLe-bench

Useless!!

Cannot log in.
David M.David M.

Great staff

My family had an enjoyable time at this hotel everyone from front desk to breakfast staff ver lovely and friendly. My special thanks to wonderful Hanieh and Sirin and others that accommodated for our every need with a smile. Thanks Barcelo
Leila-zahraLeila-zahra
See 182 more reviews

User experience

🐞

Reported Bugs

14 issues

App crashes and freezes frequently

Bug

White/blank screens when clicking links

Bug

Login loops and constant re-authentication

Bug

Date selection not working (flashing image, no dates highlighted)

Bug

Hotel search returns blank destination list

Bug

Cannot input dates for price checking

Bug

App hangs after security override

Bug

Unresponsive touch interface

Bug

Contact form has errors and won't submit

Bug

Password validation too strict

Bug

App won't load beyond home page

Bug

Messages/requests disappear after submission

Bug

Reservation linking functionality broken

Bug

Hotel availability status stuck on 'coming soon'

Bug
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Requested Features

12 requests

Link existing reservations to app account

Feature

Display booking reference numbers in app

Feature

Show guest names for multiple bookings

Feature

Add map functionality for hotel navigation

Feature

Room service ordering capability

Feature

Restaurant and massage booking within app

Feature

Block booking for multiple days instead of daily reservations

Feature

Block booking for restaurant reservations

Feature

Display all restaurants and activities on app

Feature

Better communication confirmation (messages disappearing)

Feature

Support for all Barceló hotel properties

Feature

Ability to view account without logging in repeatedly

Feature

FAQ

What does the Barceló Hotel Group app do?

The app helps you plan your trips and enhance your stay at Barceló Hotel Group properties. You can book services like restaurant tables or spa treatments, access exclusive offers, and discover local activities. It aims to provide a personalized and comfortable experience across all Barceló brands.

What are the key features of the app?

Key features include the ability to reserve services before or during your stay, view menus and activity programs, book local experiences, perform online check-in, and access digital maps of large resorts. It also allows you to get in touch with staff for event organization.

Is the Barceló Hotel Group app free to use?

Yes, the app is free to download and use. There are no in-app purchases or advertisements mentioned, indicating a complimentary service for guests.

What kind of hotels are covered by this app?

The app covers all hotels within the Barceló Hotel Group brands, including Royal Hideaway, Barceló, Occidental, and Allegro. This ensures a consistent experience across their diverse portfolio of properties.

How can this app improve my hotel stay?

The app streamlines your stay by allowing you to pre-book services, check hotel amenities and activities, and even find your way around with digital maps. It offers a more personalized and convenient experience, from planning your arrival to enjoying your time at the hotel.