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Barceló Hotel Group

Barceló Hotel Group

by Barceló Hotel Group

380 ratings
190 reviews
✈️ Travel
Free

Details

Released
September 10, 2013
Updated
October 27, 2026

Features

Developer

Barceló Hotel Group
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About

Plan your trips and enhance your hotel stays with this app. Book services, access exclusive offers, and enjoy personalized experiences across various hotel brands. Features include online check-in, digital maps, and local activity booking.

✓Book hotel services before or during stay
✓Access exclusive offers and private area
✓View service menus and activity programs
✓Book local activities and experiences
✓Online check-in
✓Digital hotel maps and facility location
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What users say about Barceló Hotel Group

Reviews of Barceló Hotel Group are mostly negative: the Travel app is rated 4.4/5 from 380 App Store ratings. What users like most: friendly and helpful staff, clean and comfortable rooms. Top complaints: frequent crashes and freezes, white blank screens on navigation. Summarized from real user reviews.

Positive things

  • 👍Friendly and helpful staff
  • 🏨Clean and comfortable rooms
  • 🍽️Good food quality and variety
  • 💪Excellent gym facilities
  • 🎯Useful for in-hotel requests and maintenance
  • 🗺️Good integration with activities and maps (when working)
  • 📱Simple and easy to navigate (when functioning)

Negative things

  • 🐛Frequent crashes and freezes
  • 🐛White blank screens on navigation
  • 🐛Login issues and constant re-authentication required
  • ❌Limited hotel coverage - many major resorts missing
  • ❌Cannot link existing reservations to app
  • ❌No functionality for guests already at hotel
  • ❌Booking management is confusing and error-prone
  • ⚠️Easy to accidentally cancel bookings
  • 📱App is just a wrapper for mobile website
  • 🔒Data security breaches reported
  • ⏱️Slow or unresponsive touch interface
  • 🚫Inconsistent restaurant/activity information
See all reviews

What's New in Barceló Hotel Group

7.2.2

October 27, 2026

We refreshed the my Barceló Benefits profile to make it easier to access your stays, accumulated spend, and exclusive level benefits. In addition, this version includes performance, stability, and bug-fix improvements.

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User reviews

Most RecentHighest RatedLowest Rated

Waste of Time

So tired of these chains that make you download an app to do anything, but then, it won’t even allow you to create an account doesn’t recognize the MFA code it sent to you send you these stupid messages. Something went wrong. Try again you waste so much time.
LPLead Paint

The app has crashed 8 times since I arrived

The app should be able to show the activity available in resort, but it crashed so often it was not usable.
Ppatricia1066

No good

This app is useless. Log in doesn’t work most of the time and the app doesn’t show my reservations. The website isn’t much better either. Barceló Hotel Group needs to reevaluate their developers
DDevOps117

Can’t log in

When I try to log in it says Oops something went wrong try again later.
A month later I try again and still the same error.
MMr162573

Doesn’t have the biggest resort complex?!

Disappointed in this app. I don’t understand how it doesn’t have the Barcelo Maya Grand Complex available to book reservations, see the interactive map, etc. really disappointed.
Kkenziemordoff
See 185 more reviews

User experience

🐞

Reported Bugs

14 issues

App crashes and freezes frequently

Bug

White/blank screens when clicking links

Bug

Login loops and constant re-authentication

Bug

Date selection not working (flashing image, no dates highlighted)

Bug

Hotel search returns blank destination list

Bug

Cannot input dates for price checking

Bug

App hangs after security override

Bug

Unresponsive touch interface

Bug

Contact form has errors and won't submit

Bug

Password validation too strict

Bug

App won't load beyond home page

Bug

Messages/requests disappear after submission

Bug

Reservation linking functionality broken

Bug

Hotel availability status stuck on 'coming soon'

Bug
✨

Requested Features

12 requests

Link existing reservations to app account

Feature

Display booking reference numbers in app

Feature

Show guest names for multiple bookings

Feature

Add map functionality for hotel navigation

Feature

Room service ordering capability

Feature

Restaurant and massage booking within app

Feature

Block booking for multiple days instead of daily reservations

Feature

Block booking for restaurant reservations

Feature

Display all restaurants and activities on app

Feature

Better communication confirmation (messages disappearing)

Feature

Support for all Barceló hotel properties

Feature

Ability to view account without logging in repeatedly

Feature

FAQ

What does the Barceló Hotel Group app do?

The app helps you plan your trips and enhance your stay at Barceló Hotel Group properties. You can book services like restaurant tables or spa treatments, access exclusive offers, and discover local activities. It aims to provide a personalized and comfortable experience across all Barceló brands.

What are the key features of the app?

Key features include the ability to reserve services before or during your stay, view menus and activity programs, book local experiences, perform online check-in, and access digital maps of large resorts. It also allows you to get in touch with staff for event organization.

Is the Barceló Hotel Group app free to use?

Yes, the app is free to download and use. There are no in-app purchases or advertisements mentioned, indicating a complimentary service for guests.

What kind of hotels are covered by this app?

The app covers all hotels within the Barceló Hotel Group brands, including Royal Hideaway, Barceló, Occidental, and Allegro. This ensures a consistent experience across their diverse portfolio of properties.

How can this app improve my hotel stay?

The app streamlines your stay by allowing you to pre-book services, check hotel amenities and activities, and even find your way around with digital maps. It offers a more personalized and convenient experience, from planning your arrival to enjoying your time at the hotel.