Waste of Time
So tired of these chains that make you download an app to do anything, but then, it won’t even allow you to create an account doesn’t recognize the MFA code it sent to you send you these stupid messages. Something went wrong. Try again you waste so much time.
The app has crashed 8 times since I arrived
The app should be able to show the activity available in resort, but it crashed so often it was not usable.
No good
This app is useless. Log in doesn’t work most of the time and the app doesn’t show my reservations. The website isn’t much better either. Barceló Hotel Group needs to reevaluate their developers
Can’t log in
When I try to log in it says Oops something went wrong try again later.
A month later I try again and still the same error.
A month later I try again and still the same error.
Doesn’t have the biggest resort complex?!
Disappointed in this app. I don’t understand how it doesn’t have the Barcelo Maya Grand Complex available to book reservations, see the interactive map, etc. really disappointed.
Application ne marche pas
L hôtel est parfait, le service est parfait mais l application ne marche pas pour réserver aux restaurants
Useless!!
Cannot log in.
Great staff
My family had an enjoyable time at this hotel everyone from front desk to breakfast staff ver lovely and friendly. My special thanks to wonderful Hanieh and Sirin and others that accommodated for our every need with a smile. Thanks Barcelo
No permite gestionar bien
No localiza mi reserva. No puedo contactar con atención al cliente de verdad, solo mensajes automáticos. No da opciones de reserva de restaurantes de mi hotel. El chat da error, genera pérdida de tiempo.
Good to book but you can’t manage your bookings
It’s good as it gives you extra discounts, but if you’re booking multiple rooms under different names it’s impossible to differentiate between bookings as they don’t display the names. I have queried this with the hotel as I need to cancel one, but no one is responding to me. The app needs to show you the booking ref too, which it doesn’t.
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PÉSIMA APP
Siendo una cadena tan grande no puede ser que no quieran invertir dinero en alguien que les desarrolle una app decente. Pregúntenle a los del hotel XCARET a quienes contrataron para que tengan algo decente que ofrecer al usuario. Ni la descarguen solo ocupa espacio
The app simply does not work
The app is full of bugs everywhere, unusable.
Doom loop
Once you force the security override, you end up in a doom loop of logging on via the website & the app hangs. Might be just ‘down’ today but means we can’t book restaurants. No matter - the old fashioned way always works :) I’ll ask them in person
Not useful if already booked
Doesn't appear to be any way to link your current booking to your account on the app. There is no map application on the app or perhaps it only appears if you've booked using the app. Essentially this is an app equivalent to a booking website. Doesn't appear to offer any functionality for a guest already in the hotel. Adding these two features might make the app useful but otherwise there's no point downloading it.
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Doesn’t work
I have version 5.3.3 and it doesn’t work. I can’t view anything except the home page. All links lead to white pages that never produce anything. So frustrating. DEFINITELY DON’T INSTALL.
Mejor imposible
Gratamente sorprendida de que todo hay sido tan perfecto. La cama y el confort de la habitación, el diseño del hotel tan divertido y bien cuidado, pero sobre todo el equipo humano, excepcional en todos los espacios. La comida es de otro planeta, desayuno, buffet, restaurante a la carta, ni un pero y esto es complicado, producto de primera calidad, presentaciones hechas con cariño y sabores exquisitos. Definitivamente ya en mi lista de favoritos!!
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Muy moderno, pero no funciona
Los códigos QR Producen “errores”. Al final, mal servicio
Kreem / Barcelo tiran sheikh
Kreem
Was such a helpful & freindly guy , o. The animation team
Happy & fun
A real good energy and an Credit to your company
Was such a helpful & freindly guy , o. The animation team
Happy & fun
A real good energy and an Credit to your company
Errors
I downloaded the app, registered for an account. No way to link a reservation to the app. Tried to use ‘Contact Us’ to request assistance and the form had errors and would not allow me to request help.
Irrelevant
This app only works for those who book directly. Not made for Canadians!
