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Bahia Principe Hotels

Bahia Principe Hotels

by Piñero gestión hotelera

2K ratings
835 reviews
✈️ Travel
Free

Details

Released
March 19, 2021
Updated
October 23, 2026

Features

Developer

Piñero gestión hotelera
✨Promote your app ✨
Bahia Principe Hotels screenshot #1 for iPhone
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Bahia Principe Hotels screenshot #7 for iPhone
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About

Easily manage your hotel stay with this app. Complete check-in and checkout, explore hotel services with an interactive map, and book activities, shows, and dining. You can also request room service and connect with guest services.

✓Online check-in/checkout
✓Interactive hotel map
✓Activity and dining reservations
✓Excursion and spa inquiries
✓Guest Experience Service requests
✓Room service requests
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What users say about Bahia Principe Hotels

Reviews of Bahia Principe Hotels are mostly negative: the Travel app is rated 4.4/5 from 2K App Store ratings. What users like most: easy to use, convenient for planning activities. Top complaints: app freezes or crashes frequently, glitchy and unreliable performance. Summarized from real user reviews.

Positive things

  • 👍Easy to use
  • 👍Convenient for planning activities
  • 👍Helpful for booking restaurants
  • 👍Great for keeping everything in one place
  • 👍Functional app overall

Negative things

  • 🐛App freezes or crashes frequently
  • 🐛Glitchy and unreliable performance
  • 🐛Difficult to navigate and use
  • 🐛Inaccurate or incomplete information
  • 🐛Booking restaurants is challenging
See all reviews

What's New in Bahia Principe Hotels

3.5.0

October 23, 2026

Performance and stability improvements.

User reviews

Most RecentHighest RatedLowest Rated

Facile

Application pratique et facile d’utilisation. Facile de faire nos réservations d’avance. Facile de voir les activités offerte sur le site et au alentours.
PPhildiablos50

Response from developer

Dear Guest, Thank you for your kind feedback. We are delighted to know that you find our app practical and easy to use, particularly when making reservations in advance and exploring the activities available at the resort and in the surrounding area. Looking forward to your next holiday. Kind regards, Raquel P. Guest Relations Department

App Review

Great App
JJulesMar31

Response from developer

Dear guest, Thank you for your positive feedback! We are delighted to know that you are enjoying our app and hope it continues to enhance your holiday experience. Looking forward to your next visit. Kind regards, Raquel P. Guest Relations Department

Epic Fail

When I initially set up my details for the check-in on the app, it actually worked. Then I went in and started to select activities to add to my itinerary to put into my calendar. When I was putting in the à la carts, it would only work on one day. It stopped working completely on day four. I hadn’t even left for my trip yet and I was having issues with the app. I was wondering if maybe there was an update to the app and that’s why it was frozen. It wouldn’t move the options over to the next day so I could make more selections. So I thought I’m going to uninstall the app from my phone and reinstall it. That was a huge mistake! Now it doesn’t even recognize me. It won’t even let me login. When I put in my reservation details and hit check-in, it literally gets hung up with the three dots running across a blank white page for an extended period of time. I think I left it for like 20 minutes and nothing happened. The app doesn’t work! Now I have to wait until I get to the resort and speak to someone at the desk and find out whether or not they can go into the app and cancel reservations I’ve made so that I don’t get charged for them. I don’t know what’s gonna happen but apparently you get charged for reservations if you decide that you don’t want to do them if you don’t go into the APP and cancel them. Now I’m not able to even use the app at all and I’m not able to cancel any of the reservations that I made. Epic fail! I don’t know how this app has over four stars as being a wonderful tool to use! I am baffled because this app does not work and it’s problematic and I haven’t even left to go on my trip yet and I’m having anxiety. You shouldn’t be given anxiety when you’re planning a trip like this and the amount of money that we spend. There’s nobody I can call to fix this. There’s nothing I can do about it. I’m gonna have to wait till I get there and then have to deal with a problem and my trip hasn’t even started yet.
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HUHappy Pants Giddy Up

Response from developer

Dear Guest, Thank you for sharing your feedback regarding our hotel app. We are pleased that you were initially able to complete your check-in details, and we are sorry that you encountered difficulties when managing your itinerary and reservations. Our app is designed to facilitate the planning of your stay, including access to activities and restaurant reservations. We understand the importance of having these services available before arrival, and we regret that your experience did not reflect the convenience we aim to provide. Your comments have been shared with the relevant team for review. Should you require assistance with your reservations, our reception team will be happy to review your booking details upon arrival and provide the necessary guidance regarding any changes or cancellations. We appreciate you bringing these matters to our attention, as guest feedback helps us identify opportunities to improve our digital services and overall guest experience. Kind regards, Raquel P. Guest Relations Department

Bahía App

Good source of information, but there does not seem to be a search filter on the maps, and the room service order for timed delivery did not get registered.
O2Oct 12 26

Response from developer

Dear Guest, Thank you very much for your kind feedback. It is very important for us keep offering a great experience to all our guests. We will forward your comments to the involved department for supervision. Hoping to welcome you back soon. Best regards, Mary. A Guest Relations Department

Amazing

Awesome place to stay. Staff friendly and helpful. Every thing is very clean and easy to access.
SSethdeja
See 830 more reviews

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User experience

🐞

Reported Bugs

5 issues

Unable to check in or access reservation details

Bug

Repeated errors when trying to book restaurants

Bug

Inconsistent functionality across different devices

Bug

Inability to view menus or hours of operation

Bug

Unreliable syncing of user data and reservations

Bug
✨

Requested Features

5 requests

More detailed resort maps with restaurant locations

Feature

Integration of room service and other hotel services

Feature

Ability to easily add multiple rooms to reservations

Feature

Push notifications for upcoming activities and reservations

Feature

Better optimization for mobile devices

Feature

FAQ

What can I do with the Bahia Principe Hotels app?

The app allows you to browse destinations and hotels, access your My Bahia Principe account, complete check-in and express checkout, explore an interactive map of services, make reservations for activities, shows, and dinners, inquire about excursions and spa treatments, and submit requests for Guest Experience Service and room service.

How does the app help expedite hotel arrival?

You can complete the check-in process directly through the app. This allows you to expedite your hotel arrival, saving time upon reaching the property.

Is there a cost to use the Bahia Principe Hotels app?

Based on the provided information, the app is free to download and use. There are no indications of upfront costs or subscription fees for its core functionalities.

What kind of services can I book or inquire about?

You can make reservations for activities, shows, and dinners. Additionally, you can inquire about excursions and spa treatments directly through the app.

Can I request services like room service through the app?

Yes, the app allows you to submit requests for room service. You can also submit requests for the Guest Experience Service, making it easier to get assistance during your stay.